Email - red star icon

Hi,
I have recently had a problem with my Blackberry 8520.
I appear to have a little email icon with a red star showing on the left handside of the screem (usually where the answerphone message icon usually appears).  However, I haven't got any new emails to read.  My email boxes do not appear to have a little red star indicating I have new emails.  All I have is a little baby icon in the top left hand corner.
I have taken the battery and SIM card out of the phone, turned it on and off and still no luck.
Can anyone suggest what I should do?
Thanks,
Kay

Turning a BlackBerry does nothing.. .except turn it off.
Is the "email icon with the red star" look slightly angled, towards the right? Or is perfectly rectangle?
Tips for clearing that unread message... try them in order.
If you have a rogue New Message icon on your Home screen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:
Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.
If you have an errant VOICE MAIL waiting icon on your home screen:
* Call your voice mail and clear the message.
* Call your BB from another line and leave a message. From you BB, call your voice mail and clear and delete your messages.
* If the above fails, pull your battery to reset and reboot your BlackBerry.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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