Email rejected by size even though the attachment is under the limit

External emails coming in are being rejected with attachments over 6 megabytes even though the size limit is set to 10 megabytes.

Hi,
I would like to clarify the following things for troubleshooting:
1. Please check if other users in your organization can receive messages including 6 megabytes attachments from external.
2. There are some types of message size limits and several scope of limits. Please check the message size limits and attachment size limits in your organization, connector, server and user.
For more information, here is a helpful thread for your reference.
http://technet.microsoft.com/en-us/library/bb124345(v=exchg.141).aspx
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

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