Email response management system in crm 5.0

hi buddies,
preasently i am working on email response management system in crm 5.0 for auto routing and auto respounding of emails.can any one suggest me the document or customization steps for that
thanks in advance
manav
Edited by: manav on Mar 8, 2008 6:37 AM

Hi Madhav,
You can customise the ERMS rule modler by creating the ERMS New policy in the PCUI application (Rule modler) for the Email routing category for the default service manager profile you can go to the transaction code crmc_pcuitools and select the rule modler under which select the Email routing as category for the service manager profile to be called and can create the new polocy with node and subnodes and you can define the incoming email address as well . do mention your email id so that i can send the config steps document for the same.
pl do reward points if helpful
Regards
Dinaker vikas

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**** Trace file opened at 20140326 164911 W. Europe Standard Time, by disp+work
**** Versions SAP-REL 720,0,523 RFC-VER U 3 1468763 MT-SL
======> Name oder Kennwort ist nicht korrekt (Wiederholen Sie die Anmeldung)
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I am pasting the SMD agent application logs:
<!LOGHEADER[START]/>
<!HELP[Manual modification of the header may cause parsing problem!]/>
<!LOGGINGVERSION[1.5.3.7185 - 630]/>
<!NAME[SMDAgentAppLog]/>
<!PATTERN[SMDAgentApplication.log]/>
<!FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%t] %10s %m)]/>
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Kaustubh Krishna,
thank you for respond.
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Problem was solved.
Points awarded.
Thanks,
kind regards,
Artyom

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[email protected]

hi
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details-
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hi,
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