Email Response Management!

Hi all,
i want to implement a workflow which creates an Activity after having received an Email in my SAP System. Does anybody has an idea in which way i have to create my workflow?
My problem is not to start the workflow but I don' know how to create an activity inside it!
It seems that the ERMS is the right way for it but I'm not sure....
If anybody have an idea, guide or solution...let me know!
Thanks in advance
Tobias

Hi Sree,
thanks for your reply!
I want to realize a campaigne scenario in which I send a Survey via Email to an Business Partner. If this Partner sent a response to CRM, the CRM have to create an activity.
I followed step by step note 988209 and adapted it to my scenario.
In the second step I read the ERMS Guide and customized the system to receive Emails.
I hope the scenario is more clearer...
Greets
Tobias

Similar Messages

Email response management system in crm 5.0

hi buddies,
preasently i am working on email response management system in crm 5.0 for auto routing and auto respounding of emails.can any one suggest me the document or customization steps for that
thanks in advance
manav
Edited by: manav on Mar 8, 2008 6:37 AM

Hi Madhav,
You can customise the ERMS rule modler by creating the ERMS New policy in the PCUI application (Rule modler) for the Email routing category for the default service manager profile you can go to the transaction code crmc_pcuitools and select the rule modler under which select the Email routing as category for the service manager profile to be called and can create the new polocy with node and subnodes and you can define the incoming email address as well . do mention your email id so that i can send the config steps document for the same.
pl do reward points if helpful
Regards
Dinaker vikas

Hi Email Campaign Management without automation.

Hi,
I am working on Email Campaign management. Where we have created a survey ,Mail form, and a campaign. This Survey goes to the customer via email in form of URL.
How we can capture the responses of the customer. Based on which leads can be created?
Ability to capture survey response in CRM system without using Campaign automation Functionality ??
I am looking for a solution without using the Campaign automation Functionality as it is out of scope of my project.
Regards
Rajiv Sharma

Hi Rav,
I would suggest that you start configuring SCOT as described in:
<a href="/people/thomas.jung3/blog/2004/09/08/sending-e-mail-from-abap--version-610-and-higher--bcs-interface">Sending E-Mail from ABAP - Version 610 and Higher - BCS Interface</a>
Then you can go further on as described in the:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C22_BB_ConfigGuide_EN_US.doc">Best Practice CRM Campaign Management - Configuration Guide</a>
Regards
Gregor

Blackberry OS6 Update: Email Account Management Error

Hi
I've just updated my Blackberry Curve 9300 (on Orange UK) to Blackberry OS 6.0.0.570. When I try to use email account management the device requests me to download an update. There are several prompts asking to replace an existing file which require an 'OK" response or the update won't progress and the email account management is unusable.
After the update completes and the device reboots it hangs on the loading screen - I've left this for well over 15 minutes to be sure but nothing happens. Battery pull and soft reset lead to the same result. I'm able to get out of the problem and restore the device and I have backups but I'm stuck without the email account management option.
Any ideas? Any help greatly appreciated!
Thanks
James

Hi,
I had exactly the same problem on my 9780 and still can't access the email account settings.
Please somebody help.
Thanks

Lightroom 4.1 crashes every time I try to launch the email account manager

Running Lightroom 4.1 64bit edition on Windows 7 Ultimate. Ivy-Bridge 3770, 16Gb Ram, Crucial m4 SSD.
Crashes every time I do the following:
1) I right click on an image in the library or develop module and select "Email Photo"
2) In the From drop down list - select "Go to Email Account Manager". Microsoft Outlook is also listed (I think i played around with outlook in a previous on a previous install, probably lightroom 4 beta, but not the current one).
Lightroom imediately hangs.
Windows Crash Report:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 4.1.0.11
Application Timestamp: 4fb2266f
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.415
Fault Module Timestamp: 4d26d15a
Exception Code: 40000015
Exception Offset: 0000000000075fe9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3f99
Additional Information 2: 3f99d01d55a59f0cf00ae3a1c9abd440
Additional Information 3: b4f4
Additional Information 4: b4f43863618d6c6fd5483b27fa17fcc5
I tried re-installing but it doesn't seem to fix the issue (it appears that there are some settings or something that are persisting). A completely clean install in a virtual box VM (windows 8) comes right up and gives me the option to select a new email account (sending pictures works fine). Any idea how to completely clear the email account settings so i can start over with setting this up. . ?

Hi Sean,
thanks for answering. No, it crashes anyway. I tried changing the identity plate color in all different modules. I was able to change it once when I had just bought a new computer and installed Lightroom, but now I can't. I wonder if there are any cache files or anything causing this. Unfortunately I don't know enough about this to fix it myself. I wondered whether LRB is causing a problem simply by having it installed, but as I said, after I removed it from the Web Galleries folder, the problem still occurred. Is there any way to recreate the identity plate in Photoshop (same font and size etc.) and reimport it into Lightroom? I need to finish my website and my name is sol light, it is barely legible. Any fix or workaround would be appreciated.

I have an imac with IMAP email. have managed to partially sync up my ipad in that I can receive the same emails that appear on my imac but I can't send from my ipad. Any ideas?

I have an imac with IMAP email. have managed to partially sync up my ipad with it in that I can receive the same emails that appear on my imac but I can't send from my ipad. Any ideas?

That sounds like a settings issue to me. Check with your IT depatment to make sure you have it configured properly.

Error in 'eMail Response - Process Message' --- Error running sub-process 'eMail Response - Create Activity' at step 'Create Activity Process'.(

Hi,
When I was simulating the 'eMail Response - Process Message', I had been getting the below error when entering to 'Create activity Process' step.(provided all the inputs per testmode.xml file)
Error running sub-process 'eMail Response - Create Activity' at step 'Create Activity Process'.(SBL-BPR-00183)
I increased the log level to 5 and got the below message in log file
ObjMgrBusServiceLog InvokeMethod 4 0000000251b51f04:0 2013-06-10 01:30:12 Begin: Business Service 'XML Hierarchy Converter' invoke method: 'DocToHier' at 12cc4240
ObjMgrBusServiceLog Error 1 0000000251b51f04:0 2013-06-10 01:30:12 (xmlcnvsv.cpp (548)) SBL-EAI-00246: XML Hierarchy Converter error - empty input message, expecting an XML document in <Value> of input arguments
I was wondering I could not find 'XML Hierarchy Converter' business service in 'eMail Response - Process Message' and 'eMail Response - Create Activity' sub process.
Can any body help me out in this regard.
Thanks in advance..
Jagadeesh

Hi Naresh,
yes, I am using the delete polling strategy. Here is the .jca file:
<adapter-config name="Pozadavky" adapter="Database Adapter" wsdlLocation="Pozadavky.wsdl" xmlns="http://platform.integration.oracle/blocks/adapter/fw/metadata">
<connection-factory location="eis/DB/PozadavkyConn" UIConnectionName="PozadavkyConn" adapterRef=""/>
<endpoint-activation portType="Pozadavky_ptt" operation="receive">
<activation-spec className="oracle.tip.adapter.db.DBActivationSpec">
<property name="DescriptorName" value="Pozadavky.Pozadavky"/>
<property name="QueryName" value="PozadavkySelect"/>
<property name="MappingsMetaDataURL" value="Pozadavky-or-mappings.xml"/>
<property name="PollingStrategy" value="DeletePollingStrategy"/>
<property name="PollingInterval" value="120"/>
<property name="MaxRaiseSize" value="1"/>
<property name="MaxTransactionSize" value="10"/>
<property name="NumberOfThreads" value="1"/>
<property name="ReturnSingleResultSet" value="false"/>
</activation-spec>
</endpoint-activation>
</adapter-config>

Map File name in BPM to email response

I have a scenario I am working:
File FTP -> FTP -> RFC
The file is deleted off initial server and pulled into our landscape to Processing server, then processed into SAP via RFC. I wish for an email response to send on pass/fail of interface.
This is all done and executing as expected with pass/fail message in body of email, received in inbox - no problem.
However, one thing is missing....
When the file is first processed, the File name is deleted and renamed with a time and date stamp (not ideal, but I got this working) is added when the file is created on receiving server. I am using a BPM to do the file send mapping and email response.
I wish to map the initial file name to the new file name, and then process then add time/date stamp when placed into Archive folder. I would like the email to have the original name oif the file in the Subject line of the email, if possible....
Has anyone done something similar? Can you point me in the right direction?

Hi,
You can do this using Adapter specific identifiers in receiver CC. You can get the same filename as your source file.
Blog: /people/michal.krawczyk2/blog/2005/11/10/xi-the-same-filename-from-a-sender-to-a-receiver-file-adapter--sp14
Go thro this thread as well for more details: Target file of the same name as source file
Then in BPM, add one more send step for a file receiver CC and place the file in the archive directory with timestamp.
Regards,
P.Venkat.
Message was edited by:
Venkataramanan

Edit text in an email response

How do I edit an email response to someone when using mac mail?

Do you mean Apple's Mail program?

Why can't I choose Apple Mail from Lightroom 4 Email Account Manager

I know that the built-in emailer in Lightroom is pretty half-baked but I'm having trouble even getting limited functionality out of it. While many people report you can send an email and leave the "From:" menu blank and that will take you to Apple Mail if you select it from the Email Account Manager. But I never get that option. All of my options are webmail: Gmail, Hotmail, AOL, Other... No matter what I do Apple Mail is never an option. Truth be told, what I'd really like is to find a way to automatically attach the image to a Gmail webmail session in Safari or Chrome so I could have use of my address book but that seems like a pipe dream. I'll settle for Apple Mail. Can anyone help?
Secondly, one of the other problems I have with the built in emailer is that Groups in the address book don't work at all for me. I've taken the time to input a bunch of addresses and then add them to a group. But I can find no conceivable way to automatically put that group in the To: field. It never comes up on autofill, can't drag it, nothing. I just have to manually type the addresses.
Something must be wrong. But what???
Thanks.

Apple Mail only appears if it's your default email client on the computer. For example, I have my default set to Postbox so Apple Mail never appears. It would appear in this pop-up:
If you do want to get through to a webmail session, you might be interested in this instead: http://www.photographers-toolbox.com/products/lrgmail.php
I can reproduce the issue with the groups and I'll get that bugged, thanks. (There should be a checkmark in that Address Book dialog to allow you to check the whole group.

AsyncOS 6.5.3 for Email and Management is GA

Hi,
On Monday (08/17) we released AsyncOS 6.5.3 for Email and Management to all customers. Here is a summary of the fixes included in this release. Please have a look at the release notes for a more comprehensive list or contact Cisco IronPort Customer Support if you have questions in regards to anything specific that is not listed there.
Partial list of defects fixed in 6.5.3-007:
* Fixed: Clustered Appliances Don’t Close Orphaned Connections. [Defect ID: 40184 and 34441]
* Fixed: 30 connections to ldap when max=10 [Defect ID: 45194]
* Fixed: Multibyte filename for encrypted attachment can be corrupted [Defect ID: 45721]
* Fixed: Export on Delivery Status page on Monitor tab only gives 10 entries when 100 are displayed [Defect ID: 46977]
I'd like to encourage you to have a look at the release notes and to upgrade to 6.5.3 at your convenience.
Please be advised that due to some optimizations for future upgrades, it will not be possible to revert from 6.5.3 to versions earlier than 6.5.0.
Let us know how you like it!
Best,
Jakob

this is a bit old now, can it be un-stickied?
As you wish! :)

Getting the random password to user email or manager email

Hi All,
when the user is created then the random password generated successfully.
Now i want sent the generated password to User Email or Manager Email.
For that how can I approch for this.
Regards,
ADR

Write your logic to send email in the same class which is responsible for generating password for user:
Re: Send Mail via java code but using Mail Definitions

Reassign activities in Email Interaction manager

Hello Mates,
i need to delete an agent in Cisco Email Interaction Manager. This fails with this message. Any ideas how to delete the user?
the user that your trying to delete has some open activities or cases or suggestions in feedback mode. Please reassign them before dewleting this user.
cheers
alex

thank you mate, i could complete all the activities for the user but there is still one case which i cannot close. there are 2 activities in the case but in my current open activities these two activities are not there.
any ideas?
alex

Any advice on creating standard email responses

I have been trying to figure a way to create standard email response templates for FAQ incoming emails. I have tried using signatures to do this but my email formatting is all FUBARed if I try to change anything. I am just using standard email with macbook pro.

I already tweaked everything in the "little" sequences, and I already rendered all of them separately. I was asking regarding something additional in terms of putting them together in the final sequence that I might be not aware of...
Then all you need to do is create a new Sequence (with the same settings) and drag the "little" Sequences from the Browser to the new Sequence.
I have read somewhere in the past that when you export a QT movie while working in DV (and I do work in DV) the very export to QT somehow degrades every transition and composition of your clips,; basically, I understood that anything but a straight clip (any effect, transition, composition, etc.) is loosing up to 50% of its quality while being made into the Quick Time movie
What you read was probably referring to exporting "Using QuickTime Conversion" ... not "QuickTime Movie." The File-Export->QuickTime Movie export choice provides a 100% exact copy of your Sequence. The File-Export->Using QuickTime Conversion choice can degrade the quality, dependent on the settings you choose.
-DH

Email newsletter manager in iWeb?

Does anyone know of a way to integrate an email newsletter manager into iWeb? I'd like one that is free, if possible. I've found phplist, which a friend uses, but I don't even know which version to download. It looks pretty intimidating. My friend paid someone to put it in her site, but I don't have $400 which is what he would charge me. He said it would work on a Mac.
Here is the link to phplist:
http://www.phplist.com/download
Once I've downloaded it, how do I integrate something like that into iWeb?
I realize that this is a complicated question. I will appreciate any guidance you can give me. Thanks!
Satya

Hi,
no problem, I'm still here
1. Register to Bravenet
2. Register for the MailingList
3. Under Web Tools => Registered Web Tools, click on mailing list
4. Under utilities you have "Copy-paste code" click and then copy the code
5. Go to iWeb and paste the code into an html snippet on any page you'd like to have it to appear. (Go to the end of the page post for html in iWeb '06). As soon as you click apply you will see the field.
See how it looks here:
http://alyeska.altervista.org/test/Welcome/Blank_3.html
(just a website for testing so it will not stay on server for ever)
Now people can subscribe to your newsletter.
For sending Newsletters go to your Bravenet account and select "Send plain text" or "Build/send HTML" where you can play around and customize your newsletter for having it to show how you want.
On your Bravenet account you will be able to see who joined your mailinglist and so on.
PS: you don't have to leave your hosting to get a counter on your website... You can use Bravenet's counter or better have a look at this:
http://alyeska.altervista.org/en/iWeb_Statcounter.html
(this page will soon be updated with a freeware alternative to iComment you can find here http://guimkie.com/projects/iwebexpander )
Bravenet offers a lot of useful other stuff like guestbooks, polls, and so on (the only downside is that they include Ads on their free stuff). I actually don't use anything of Bravenet myself but I used to some time ago.
Regards and welcome back from traveling around the world, hope you enjoyed the journey
Cédric
PPS: I just noticed this is posted to iWeb '06 so there are no HTML snippets in there. Here's a freeware app do add html in iWeb '06 http://guimkie.com/projects/iweb/basic-html-editing-with-iweb/

Email Response Management!

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