Email saying trade in not received, but have $200 giftcard.

I recieved an email from Verizon stating that my $200 gift card had been processed. It also said that they had not received my IPhone 4s which I sent in back in Sept. 22nd via post office. Anyone else get this weird email? Just want to be sure that I am not charged the gift card amount back saying they do not have my traded in Iphone.

Hey there DogFromDuckhunt,
I'm sorry to hear you're having more trouble with your trades.  The good news is we're still here to help!
I'll send you a private message with some additional information so we can continue the conversation.  Please watch for that shortly.
Cheers,

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