Email sent from ActiveSync Device Goes to Drafts Folder

Issue: Sending an email from an activesync device (Android using native email app or iPhone) moves the sent item to the drafts folder in Outlook without actually sending the email.
Scenario: Outlook is open on the individuals workstation and they are not in cache mode. Individual sends an email from the activesync device and the email is in the drafts folder in Outlook and message is not sent.
Placing user into cache mode resolves this issue.
Having Outlook closed resolves this issue as well.
Environment: Exchange 2010, Outlook 2007
The research I have completed on the internet points to CRM but I have verified there is no Outlook add-in for CRM installed.
Has anyone else seen this?

Has anyone else seen this? I have one user that is on Exchange 2010 and is using an iPhone and iPad and
was experiencing this issue. We were able to resolve it by exporting his mailbox, deleting it and recreating. It was working for about a week and now the problem has reoccurred. Anyone know if there is a permanent fix for this? We haven't gotten anywhere with
Microsoft.
Note: When this problem is occurring, the same issue happens in Outlook Web Access. Sending a message from
OWA also sends the item into the DRAFTS folder and the mail is never sent.
We do not use MS CRM btw.

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http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB05133&slic...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email sent from ActiveSync Device Goes to Drafts Folder

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