Email sent from user goes out as distribution list

I have an outlook/exchange 2013 user that states that they sent an email out as themselves but got delivered as being 'from' a distribution list.  I checked sent items and it shows as being sent from the distribution list.  But user states that
they never changed 'from' field from themselves before sending.  is this a possible exchange bug of some kind?  

Hi,
As Tony suggested, please check if this user can reproduce the problem. And please check if OWA works well.
If you run Outlook in cached mode, please switch to online mode to check the result.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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