Email set up on Curve 9300 and Music

I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Can you tell I am an iphone user, this BB stuff is all new to me!!

Hi and Welcome to the Community!
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will should have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Nickkyfenton wrote:
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Activate Mass Storage Mode and manage the music that way. From your PC, you will be able to treat the BB as a USB drive, with all of the capabilities of file management via PC. You can find out how to activate Mass Storage Mode in your device user guide:
http://docs.blackberry.com/en/smartphone_users/?userType=1
But...
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300
This actually concerns me the most. See this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the seller did not properly complete all of their steps, then you have little hope of succeeding at anything with this BB. Further, if the device is not unlocked, then it can only be used on it's original carrier. Further still, if the device model is not specifically supported by the mobile network provider you wish to use, then you will have even further challenges getting it to work, with no guarantee of any success whatsoever.
BB's and i-devices are very very different.
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

Hello Alanj,
Welcome to the forum.
At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I want to upgrade my iphone and want to make sure that all my phone and email contacts along with my photos and music get transfered to new phone. How do I go about doing that?

I want to upgrade my iphone and want to make sure that all my phone and email contacts get transfered along with my photos, videos and music to new phone. How do I go about doing that?

http://support.apple.com/kb/ht2109

Synchronisation problem between Curve 9300 and Outlook

I have a Curve 9300 on 6.0 that synchronize with Outlook 2007.
Everything worked fine until last week (or so) when my Calendar entries on the BB don't synchronize anymore with Outlook. The Outlook Calender entries still synchronise on the BB. Everything else synchronise perfectly.
Since this is a new problem, I assume that something has changed either on the BB or on Outlook that makes this feature stop working. This is making my life complicated. Has anyone experienced a similar problem, and has found a solution?
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Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Emails setting Problems BB Curve 8310

Hi,
I deleted all of my BB to start again fresh. But now I realize that I don't have the Email Setting Aplication so I am no longer able to configure my Email Accounts. How Can I get this application Back?
Thanks!!!

Hi and Welcome to the Forums!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I can't get my email to work! (Curve 9300)

I need to reset my email on my blackberry so I followed the directions: go to setup>email accounts>BUT THAT IS WHERE IT ENDS! I can't open the file, sometimes I can and I click internet email up but it just brings me to the pervious page. This is really annoying! Can someone help me? Blackberry is usually great but I am considering leaving the company because this phone sucks!!!!

Thats right, there isn't a communicate link. Click on the email link under the communicate icon.
I'm not sure what other email you are referring to. Was this sent by your carrier? I'm just a volunteer that tries to help out other fellow blackberry users. I'll try to assist you. Can you get to that email link on mobile.blackberry.com from your phone? Another option is to call your carrier. They can help set this up for you too.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Email set up on blackberry 9300

hi,
i was wondering if anyone can help
my blackberry won't let me set up my email accounts
everytime i fill in all the details it says that either my email or password is invalid for both my email accounts but it works fine on the internet
it says to contact the email supplier for help, but the email supplier says to contact blackberry support for help.
is there actually a number for blackberry support? i've been trawling the internet for ages but can't find one
or can anyone help with the problem on here?
any help would be much appreciated
rachel

Hiya!
Do you know if you have a valid "Blackberry" data plan? This would be required to access the BIS network and allow you to setup personal email, use BBM and the like.
A generic data plan will not suffice.
If you are unsure, feel free to contact your carrier and make sure.
Aside from that, your carrier would provide front-line Blackberry support.
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I have this situation: in my BB there are 438 contacs and in Win 7 LIve Contacts there are 531 contacts.
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How can I solve this problem?
Thanks in advance

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback

WiFi and email on BB Curve 9300

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Someone confirm this? I would have thought that a device that has WiFi built into it would be able to use the WiFi I have in my house.
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Trouble when typing and scrolling on Curve 9300

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In order to use your 9300 you will need to have a specific BlackBerry BIS data plan. Without it your device will not work as expected.
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Curve 9300 Blackberry Enterprise not available

Hi everyone,
I am currently using the Curve 9300 and I am not able to use my work email with the Blackberry Enterprise software. When I go to settings --> advanced system settings (which it says has enterprise activation) THERE IS NO ENTERPRISE ACTIVATION OPTION...
I also go to the set-up wizard and click email and my only options are yahoo, gmail, aol, windows live. There is no option for Blackberry enterprise.
Please help!!! Thanks in advance

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB10192 No Enterprise Activation icon is present on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email set up from Microsoft Outlook to Blackberry

I've just got a blackberry curve 9300 and have an email account on Microsoft Outlook on a PC at home and am trying to get it to sync so that I can check emails while I am away from home - one of my primary reasons for getting a blackberry.
It seems as though I need to use an Enterprise Account but I can't seem to get anywhere - every time I try to 'set up' an email address it's asking me for an email address & password which won't work and it's not giving me an option to go for an Enterprise Account.
I'm really struggling - any ideas?

Hi and Welcome to the Community!
Bear with me, please...based on your post, some clarifications are needed...
BES = Enterprise...unless you are part of a corporate or other BES environment, you do not need this setting at all. If you are part of BES, then you need to see your BES admins about activating your BB on BES...it's a completely different process than personal/internet email services.
If, in the email setup wizard, you don't have Personal or Internet offered (e.g., it only offers Enterprise), then you don't have the proper data account from your mobile service provider. To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal/Internet Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9300 connecting to boot rom problem

Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I already have tried to use another USB port, another computer, connect the blackberry to the pc with the battery pulled, tried another usb cord, all of which failed. Can anyone help me solving this?

Hello Edi27 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are experiencing an issue installing your device software.
Did this error come up after the update installed or during the update?
Does the device display any error on the screen or just the BlackBerry start up logo?
Have you tried to reboot your device in Safe Mode as shown in KB17877?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't see my pictures on my BlackBerry Curve 9300

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Go to Applications >Files >Media Card > BB button> show hidden> Blackberry> All your files will be displayed.
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yankeegirl32491 wrote:
My carrier won't do anything about it because I'm not an authorized user of the account which is stupid. I wasn't having a problem with service for about a year and yesterday my service just cuts out for no apparent reason.
Hello...well, that's a bit disconcerting...aiding and abetting what could be an unethical use of service...but I'm hopeful that there are further details that mitigate that suspicion. In any event, review this KB for perhaps helpful information:
KB03448 Network status indicator shows "SOS" on the BlackBerry smartphone
It is possible that they have a tower out, and you now are receiving service from a more distant tower, which does not have adequate signal strength to work through the walls of your house. But, sadly, there is no way for you to actually find out if such is the case or not.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email set up on Curve 9300 and Music

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