Email set up stuck on work email account and BES

Hello everybody.
I am a new BB user and I am having problems with email set up:
when i go to email setup i get only one option:
"I want to use awork email account with a BES"
can anybody tell me how to get back to normal set up, I have done a wipe and I have also removed the battery, but without no luck.
can anybody help.
BB Curve 8520
vodafone portugal

Hi and Welcome to the Community!
If you used the automated wizard, then it's possible that the server didn't respond with the correct settings, and they are now not quite correct. You can try the EAVT to see if you can find the correct settings:
Article ID: KB33444 How to use the Email Account Validation Tool (EAVT)
Or you can ask the email system admin for the correct settings. Once you have them, you can double check if what is configured to your BB is correct...and make the necessary corrections if they are not. If that doesn't work, then I'd advise removing and reintegrating the account, but use the Advanced/Manual configuration method using the settings you have received as valid.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email set up stuck on work email account and BES

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