Email Settings Authentication Failed - User and Pass are correct

Starting late last week I noticed I wasn't getting any tickets, even when I was submitting them. Today I checked my email settings and although they hadn't been changed an unknown error occurred. Figuring a bad address I changed the email server address from server.domain.org to the URL we use to connect phones and access our web mail system. After hitting submit I get a message saying it's an invalid username or password. I've double checked the username and password and I am able to login to our Exchange server (from my computer and the Spiceworks server) using it. I've tried various combinations of the username [domain]\username, [email protected], and [email protected] All fail authentication. I also, for laughs, changed the password on the account. Still fails.Is there something I'm missing? I am using the latest...
This topic first appeared in the Spiceworks Community

I'm sorry to learn you are having trouble adding your corporate account, jwh8123. We definitely want to make sure that the information you are using is correct. What is the domain of your email address? For privacy reasons please do not provide your entire email address on this public forum.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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