Email Setup Application Update

Having serious issues trying to get email to work. Email shows up in the end, but I can't compose.
When I try to open Messages icon and update the Email Setup Application the below happens
When I try to set up my email account, it prompts me to do an update (Email Setup Application Version 6.11.0419.0755).
I click ‘Yes’ and begin download.
It then asks me ‘Application “Email Setup Application” already exists. Replace version 6.0.0 with version 6.11.0419.0755?” - so I click ‘ Replace’.
It then begins the download.
However it stops, and then an error comes up reading ‘ “com.rim.bis.client” contains a different version of module “net_rim_bis_client,” which is also used by “Email Setup Application.” If you proceed, “Email Setup Application” may cease to function properly. Proceed?” - so I click Yes
It continues to download, and then prompts me with the above error “com.rim.bis.client” contains a different version...” again 3 times.
It then prompts be me reboot. So I do.
It then reboots, but takes about 7-10 mintues to do so (it sits on the startup screen with the progress bar sitting at ‘complete’).
When it finally reboots an error comes up that reads ‘Uncaught exception: java.lang.NullPointerException’ - so I click OK
Then another error comes up reading ‘Uncaught exception: ApplicationRegistry.waitFor(Oxbfca09409ffe99e5) timeout. So I click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up again. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 8 times - click ok 8 times.
THen I get a white screen with all my applications and programs in a list, and a black bar at the top that says ‘BlackBerry Platform 6.6.0.200. If I click on them it just brings up an error. Example: If I click on Address Book the error reads “Error starting net_rim_bb_addressbook_app: Module ‘net_rim_bis_lib’ not found. Hit OK and it goes back to white screen.
The only way to get phone working again is to reinstall operating system.
When I do so and phone is rebooting, grey screen comes up with small message ‘error 507 reload software’
Hope someone can help.
PS Why is BlackBerry so crappy with it's support? Is there anyway I can contact BlackBerry to get help with this issue??? Like talk to a PERSON? Please help.

Have you found a solution yet?

Similar Messages

  • Email Setup Application 6.11.0324.1701

    Hi,
    I'm here to report a huge bug. With the Email setup application update 6.11.0324.1701.
    I've tried to install it and my BB won't boot. At first I got a 606 error then I had the progress bar stuck full.
    I had to reinstall the OS and restore. If I refuse the update from the software I won't get access to the setup page.
    This update is here http://vodafr.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_fr.jad I've tried with 6.0.0.526 6.0.0.534 and 6.0.0.246 and the same issue with everyone. I've tried to load this one http://vodafr.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_en.jad then the BB boot but when I try to go to the BIS setup nothing happens. So I guess this is a language problem or a corrupt update. Non english users DO NOT UPDATE!!
    If anyone who has a solution or can contact RIM about this..

    Same for me:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/RIM-killed-my-9700-with-Update-for...
    Unfortunatelly no help from RIM :-(
    cu & good luck!
    Philipp

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    I seem to be having the same problem as others with the email setup application.
    When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates"
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  • Email Setup application is not working on my device Blackberry Curve 9320

    Dear Sir/Madam: I am unable to set up email using Email Setup application on my device. However I can setup my email accounts through the mobile service provider's web portal. Every time I try to setup emails from my device using "Emails Setup" option, I get the message "Your device encountered a problem with this application's server". Looking forward to your kind response Thanks Nini

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Email setup Application is gone

    I updated my BB Curve and now my email setup application is gone.  i have selected "show all."  so, right now i can't update or verify any of my email accounts.  anyone have a solution?  thanks
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    1. Options > Advanced > Host Routing Table > Menu > Register.
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  • Reloading BlackBerry Email Setup Application

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    this worked for me
    NOTE: The following workaround is intended for BlackBerry smartphones running BlackBerry 6 OS only. To determine the operating system version, select Options > Device > About Device Versions on the BlackBerry. Performing the following workaround on OS versions other than BlackBerry 6 may cause the Email Accounts/Set-up application to become unusable. If this happens, a reload of the BlackBerry device software may be required. Please see KB03621 for steps for reload the BlackBerry device software.
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    Taken from
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  • Email Setup Application for my Curve 8330

    I recently updated the desk top to the current verison. Under applications it shows email setup application required, but it will not let me set it up. Does anyone have any ideas on what I need to do?
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Email setup application/BBmaps

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    download the latest OS for your device, and install it to windows
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  • Email setup: application servor error

    Hi all,
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    Hi all,
    I have just made a general update by computer and know I am not able to set my email adress on my BB Curve 9300.
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    Fabrizioesmeo

  • Email setup reads 'update failed'

    i used to get all my hotmail emails on my phone until one day i  tried to login to my hotmail on my pc and it kept saying wrong password until i got logged off. i eventually got the problem resolved  and my hotmail account restored but i still havent been able to setup my hotmail email on my blackberry curve since then. i can get to it through the web browser but cant set it up automatically because it says update failed everytime i try to set it up. I tried setting it up on a friend's blackberry and it worked just fine. Please help me to resolve the problem because its my primary email address and i need to be alerted as soon as my emails come in.

    seem to me Blackberry does not help in this case, because I have the same problem.
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  • My bb came without email setup application?

    The title is self explanatory. I've searched a while for the download link but i'm out of luck today, anyways i'm not that good searching online :/. I'm hoping someone could give me a link? Thanks.
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    Go to Solution.

    OK...then try these three steps:
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    Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
    2) Resend Service Books
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    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Email Setup Applicatio​n version 6.11.0324.​1701 ERROR

    Hi,
    I need some urgent help. I recently updated to OS6. Since the update, I have been trying to add an email account to my BB but whenever I try to open the setup app, it advises to update Email Setup Application 6.11.0324.1701. There is a major bug in this update.
    When I click cancel, I cannot access the setup. When I click ok, the error "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by "Email Setup Application". If you proceed, "Email Setup Application" may cease to function properly. Proceed? When I click no, the entire download is cancelled and I cant access the setup. When I click yes, the unit doesnt boot and I have to reload the OS.
    The update I refer to can be found at http://vodamy.blackberry.com/rest/updates/tc/6.0/6​.11.0324.1701/net_rim_bis_client_en.jad
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    Does anyone have a solution for this issue or does anyone have a contact in RIM that can sort this issue out ASAP?
    Solved!
    Go to Solution.

    also having the same problem. can't send e-mails, can't use bbm - what a brick!
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  • Email setup applicatio​n and BIS problems

    Good morning, I've a problem with the email setup application on my bold 9700 with wind, when I start the application the icon start the browser and not the application itself so I can not activate the gmail sincronization.
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    flaviomeazza wrote:
    the email setup icon start an application with a proper menu,
    Can you describe what you think is the "proper menu"?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problem at email setup

    Hi, 
    I tried to setup my personal email on my BB torch 9810, found only one option for enterprise email, entered option and email management , received message as (unable to open email setup application. contact your wireless service provider)
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    Hi and Welcome to the Community!
    To use the proprietary BB services (including personal Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them (Zain, according to your profile information) for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
    With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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