Email Setup Error on the 8900

When I try using the email setup wizard and select 'I want to create or add an email address', I always get an error message saying 'Your device had a problem connecting to the server'. I have to cancel and abort the process.
I know I am connected as I can access the internet, receive emails to an existing account etc
Does anyone have a solution?
Cheers
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Quesion, you can access to any web page with your device?
You can add the account through your carrier web page, log in on your account, go to setup blackberry mail and add the mail account.
Try resetting the device too, with the phone turn on, take out the battery for 30 seconds and install the battery again.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

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Blackberry Bold 9650 OS 6 update email setup error

Hi All, I recently updated my Blackberry Bold 9650 to operating system 6. Ever since I can not access the email setup on the phone! I contacted verizon and they said they have had numerous calls on this. They had no fix except to go online to the VZW/Blackberry site to manage my email accounts. Does anyone have a solution to this error/bug? I used to be able to do this from the phone prior to the update! Thanks!!

Hi,
It sounds like you need to reload your device's software. Before you do anything else, backup your data with Blackberry Desktop Software. Make sure you have any serial numbers, etc of any 3rd party apps written down. When you are ready, perform a security wipe of your device. To perform the security wipe, do the following:
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Email Setup Error

I just transferred to a new phone, and the email setup is not working. Last time this happened, I used the "rogers.blackberry.com/rest/EmailClient" with no issues but now that site is not found! Help!

Hello kl23
O.K. fIrst register your Handheld with your network then Wait till a Registration messages comes in your message box after that try again and see if that helps
a)On the Home screen of the BlackBerry smartphone, click Options, or click Settings > Options
For BlackBerry Device Software 6.0 to 7.1, Device > Advanced System Settings > Host Routing Table
b)Press the Menu key and click Register Now
c)Wait till a Registration messages comes in your message box.
Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.
After that go to www.blackberry.com/integrate and try to add your email account.If that does not help then I think you need to Contact your Wireless service provider to know about the issue.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

Hello Alanj,
Welcome to the forum.
At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account.
-SR
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E52 Email Setup Error,

Dears,
I set up my Gmail on E52 the first day when I bought it, but after a while it didn't work, and now when I try to setup my Gmail again it tell me: "an Error acquired in mailbox setup,try again"
my POP settings in Gmail web site is OK.,
I'll be glad if some body help me to solve this issue

Quesion, you can access to any web page with your device?
You can add the account through your carrier web page, log in on your account, go to setup blackberry mail and add the mail account.
Try resetting the device too, with the phone turn on, take out the battery for 30 seconds and install the battery again.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Outgoing Email Setup for Knology - Does anyone know the server setting?

A friend cannot find the Knology server settings for outgoing mail...Knology company was no help.
Does anyone know the proper settings?
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DBunch07,
I was able to find this site in their support pages:
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If the suggested setting from there smtp.knology.net, does not work, they may require different settings for when you aren't connected directly to them. For example when using EDGE or a WiFi Hotspot.
I have found that asking email provider's tech support for what mail server settings to use while you are travelling and using a laptop will often get the correct settings to use for the iPhone. However, if they say they only offer webmail for when you are travelling, you will not be able to use their outgoing server on EDGE or at WiFi Hotspots, because they have chosen to block outgoing access when you are not on their network.
While connected to EDGE, you can use cwmx.com to send email out. It only works while on EDGE, and does not require a username or password, since it goes off of the authentication for using EDGE with AT&T.
AT&T's knowledge base article about cwmx.com is here:
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You will have to turn off WiFi when you want to send email though.
This article discusses the issues in more depth:
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Email setup invalid? help!

so i just recieved a new bb 9360 from O2 as my other was unrepairable. been trying to setup my hotmail account to my phone and everytime i type in my email address and password in the email setup i get the message "invalid email address or password. please verify your email address. if error still persists contact hotmail.com" . i have tried my gmail account on my phone and it works fine just hotmail im having problems. anyone know a solution to this?

Hey Maggie20,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
There was an issue adding Hotmail email accounts. This issue should now be resolved. Are you still having trouble?
I look forward to your reply.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Annoying email setup warning during roaming on 580...

Guys,
Does anyone know how to disable the message that pops up from the Email Setup program when the network changes (e.g.. During roaming) on the Nokia 5800 (FW version 50.0.005) saying "allow phone to use network to send and receive data".
Basically if you go abroad and have roaming enabled you will often find the phone changes network, e.g.. I was just in Italy and it regularly roamed from Vodafone IT to I Wind and TIM. Each time it swapped network I got the email setup program displayed and it said "can it use the network" which required a response. Why?? No other application needs this constant interaction!
It was especially annoying as I would be using the sat nav (so cool) but then while driving it would change network, then this message would be displayed which takes the focus from Ovi Maps so the screen blacks out, and locks (which seemed to stop the navigation instructions being read out even!).
Please fix this Nokia!!!

Any update on this from Nokia?
I recently updated my 5800xm and I have the same problem now; in fact I wouldn'st say roaming changes anything, it happens all the time.
I really like all the updates we get on the 5800; I think it adds a lot of credibility to the Nokia offering.
But this bug should be resolved now. The only solution I have is to remove the mail setup application; not really a solution is it?
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Thinkvantage system update setup error 742

Hi all,
We have problem using system update on our machines.
We have many different lenovo models T4x, T6x, X4, X6, All have same problem when tying to update.
Error message says:
setup error 742
The Source folder command line option (/s) must include valid source path.
We dont use any custom settings when using system update. It download all updates from lenovo server.
Anyone know how to fix this issue?
System OS is Windows XP with latests hotfixes.
Message Edited by outouser on 04-07-2008 12:00 PM
Solved!
Go to Solution.

No, we make a silent installation.
I found out after a fresh installation it works.
We have some software packages with are installing a instmsiw.exe before you can install it.
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I test step by step our software to identify the "bad" installer version.

E72 email setup problems. Please help

I am trying for some time now to set up my email account on my new Nokia E72 without any succes. I hit the email setup button, chose the right acces point provided by the mobile company and after I enter the email and password the mesage "maximum number connections in use. Close an active connection first" appears. Here I only have two options OK or CANCEL. Hitting CANCEL it just gets out of what I was doing. Hitting OK it only gives me the acces point which I am using without any other option so I have to close it. Could anyone help me with this problem please?

Then you better check if other apps like Facebook, Worldmate, etc.. use connections.
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Email setup incorrectly done now can't seem to change it

I was looking at the email setup and checked the BES to see what it was (big mistake for my curiosity) and now I cannot see the normal option of setting up an email address. My carrier seems to have no idea (in Australia). I have tried the option of wiping hand held ( from Security/general settings and then menu key) I was told that would set everything back to the original but this has not happened. I have managed to do most other things so I can import my contacts and calendar from my computer but emails now seem a big problem.   Is there a simple solution?   I found somewhere something about have A GPRS on my home screen as mine is gprs. Couldn't find the solution.
Also tried registering host routing table (whatever that means) and nothing happens.

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
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Email Setup keeps coming up

My Nokia 5230 Nuron keeps poping up the Setup Email thingy! I'v already set up 3 email accounts on this cell phone but the setup process keeps poping up all the time and ask me if i allow application (Email Setup) to access the internet. and if i click yes it just takes me through the email account creation steps!! over and over again! so choosing no or yes makes no difference as the setup process keeps coming up aaall the time every 5 or 10 mins max!!!

Once you have set-up your e-mails.. just un-install the e-mail installation application.. this should not affect any e-mails accounts..
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My browser and email setup is missing and i cant access my balances with any character like"#*"

can anyone help me plz my browser and email setup is missing and i cant access my balances with any character like"#*" thanks in advance.

Hi and Welcome to the Community!!
For the Browser and Email setup, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
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Please wait for one "registration" message to arrive to your Messages app
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KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
For the # character, are you saying you cannot type that character at any time? Or that you cannot access whatever dialing strings your carrier provides for balances and such?
In any event, if the above does not work for the Browser and Email, then you must contact your mobile service provider to ensure you are subscribed to, from them, an adequate data plan to enable the services you desire. When you do, you can ask them also about the # key problem.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email Setup Application version 6.11.0324.1701 ERROR

Hi,
I need some urgent help. I recently updated to OS6. Since the update, I have been trying to add an email account to my BB but whenever I try to open the setup app, it advises to update Email Setup Application 6.11.0324.1701. There is a major bug in this update.
When I click cancel, I cannot access the setup. When I click ok, the error "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by "Email Setup Application". If you proceed, "Email Setup Application" may cease to function properly. Proceed? When I click no, the entire download is cancelled and I cant access the setup. When I click yes, the unit doesnt boot and I have to reload the OS.
The update I refer to can be found at http://vodamy.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_en.jad
I have tried all sorts of workarounds from turning my connections off to updating via the web; all with the same frustrating result. FOR ALL USERS, DO NOT UPDATE TO OS6 UNTIL ISSUE IS FIXED.
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Solved!
Go to Solution.

also having the same problem. can't send e-mails, can't use bbm - what a brick!
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Work email address setup error

Hey guys,
I recently sent my Torch to fix, and when I got it back, restored my settings from a previous backup, this included my 2 personal accounts, a hotmail and a yahoo and my work account which is a domain in goggle apps, so instead of signing to gmail as [email protected] we sign in as [email protected]
On my curve it worked fine, but on my torch which is my primary phone when I enter the settings, I get a unable to resolve error and advised to use blackberry online support.
I am on the 4G network full data package and everything else works fine.
Help, Thanks.

OK...so I still cannot tell...did you make this attempt via the on-device email setup wizard or via your carriers BIS site (from a PC/Browser)? Which ever one you tried, you should try the other.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
KB10154 How to integrate a POP or IMAP email account through advanced integration
KB12288 Unable to integrate or validate a Google Mail account with BlackBerry Internet Service
Also try, from your BB Browser, this link:
www.blackberry.com/integrate
See if you can configure from there.
Also, you may need to ring up your mobile service provider...sometimes they can integrate an email account where the end user is having trouble.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Email Setup Error on the 8900

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