Email setup icon missing

My Email setup icon missing and in setup wizard has 2 options:work email or skip email setup
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Try these steps.
KB10773 The Email Setup icon is missing from the BlackBerry smartphone
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Bifocals
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My browser and email setup is missing and i cant access my balances with any character like"#*"

can anyone help me plz my browser and email setup is missing and i cant access my balances with any character like"#*" thanks in advance.

Hi and Welcome to the Community!!
For the Browser and Email setup, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
For the # character, are you saying you cannot type that character at any time? Or that you cannot access whatever dialing strings your carrier provides for balances and such?
In any event, if the above does not work for the Browser and Email, then you must contact your mobile service provider to ensure you are subscribed to, from them, an adequate data plan to enable the services you desire. When you do, you can ask them also about the # key problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email setup is missing blackberry curve 9300

There is no email setup option

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB10773 The Email Setup application is missing from the BlackBerry smartphoneHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!

Accidentally deleted the Applications folder and Personal Email Setup icon

I have a BlackBerry Curve 8320. I managed to delete my Applications folder, and also managed to delete the "Personal Email Set Up" icon from the BlackBerry Setup folder. I don't have a backup of my device that I can restore from (stupid, I know).
My wife also has an 8320, so I took a backup of her device--she still has the things that were deleted from mine--and I'm trying to restore them using the Advanced restore feature of the BlackBerry Desktop Manager, but I don't know what to restore to get these things back.
Any help would be much appreciated.

Whew. Thanks for the response. You rock! (I also book marked that page for future use. They should tell you about that gem...)
I originally set them up on the Blackberry itself via the setup wizard (email setup step).
Note- At first I went to the link on my laptop and it didn't work (entered my PIN and IMEI#s and got an error saying I could not access the my device via an HTML browser). So go via device it you have this problem.

Email Setup Option Missing

Hi All -
I am in UK.
I am the proud owner of an iphone, sorry I don't want the knives thrown. I have bought my daugter ( refering to as me for the rest of the topic) the BB Curve 8900 at her request against my better judgement, without any disrespect to Blackberry users, each to their own. I am use to things working out of the box or just a simple restore to factory and away you go. There seems to be very little about how to maniplulate the Blackberry to the Users requirements. Considering I own it! I should be able to do with it as I please. I am very computer litterate so what you throw at me in solutions, dont worry about the lingo. That's it my rant and rave due to frustration is over, any assistance would be greatfully apreciated.
My BB Curve 8900 badged as T-Mobile and unlocked. Not sure on software but when I checked on line is was up to date.
Bought brand new from a work colleague so no problems there.
I am on vodafone with data plan. The internet on my BB works fine and I can browse no problems. I have phoned Vodafone customer services and got a feeling that 'ar*e and elbow come to mind'. They said can you get the internet, I said yes, they said so what's the problem!
On the setup email, I only have an option to join an exchange type server. My friend has the exact phone but bought on contract from Vodafone, she has 'mobile email setup' . I have looked through the internet and found the 'setup email help', as I have said I don't get any option other than joining a VPN type email.
So please help me. what can I do, wipe it clean, re-install the software, my last hope would be to go to our local Vodafone shop and I get a feeling the my previous comment would come back in to play.
Thank you for reading my ramblings.
Regards and respect to you all.
Tony

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Further, since this is a second hand device, you should read this and ensure that the prior owner fully conducted all steps in the Seller section...if not, then your carrier will never be able to register a BIS account to the BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email Setup Icon not responding

Its been very frustrating.
The Internet Email Setup option in Setup of my bb torch 9800 is not responding. I have tried rebooting, wipeout, reinstall of OS, couple of times, but nothing works. And when i try exiting the setup, the phone freezes. I have read many of users facing similar problem, but seems like RIM is in NO mood to resolve this one so guess i can call my smartphone a DUMBphone instead or is there any resolution to this?
Solved!
Go to Solution.

This issue actually does have a resolution. Follow the link below and follow the workaroud at the bottom. This issue normally occurs when you have to do a wireless update of your email client through your carrier. You will have to get in touch with your carrier to find out their <brand> though. Also make sure that EmailClient has the E and M capitalized.
KB26055- Unable to access Email Setup after automatic update

Easier way to view phone call logs? Also, help with email setup...

1. On my 8220 it's not very efficient to view past call logs and or missed calls. I have to go into my Messages folder, click the menu button, scroll down to 'view folder' and then scroll down to my 'Phone Call Logs'. Is there a way to create a folder dedicated to viewing call logs and my missed calls on my home screen without going through all that timely navigating? Is there a special download for this application? I've seen this folder on the BB 101 tutorial webpage.
I'm with Rogers Wireless if that helps.
2. When I select the Email Setup it only gives me the the option to "I want to use a work email account with a BlackBey Enterprise Server" and no option for the "I want to create or add an email address" which I see on the BB 101 tutorial webpage. Well, I'd like to create or add an email address. How can I get that option on my phone?
Oh and one more thing, is the 8220 able to run the BB maps application?
Any help is much appreciated!

1) While in your messages folder, try pressing ALT + P to bring up the phone logs without all the navigating. (I know that works on other BB models, I don't know on the 8220).
2) Do you have a BB Data Plan on your carrier account? Once it is , you will get the personal email setup icon.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Help please - Bricked Phone - Now no email setup or app installation possible!

Hello,
I'm new here and I've searched your posts looking for a solution to my problem but nothing seems to work.
My phone (curve 8520) was bricked/nuked and I fixed it following these instructions http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry.
All went well except for the fact that I lost the email setup icon on my phone.
I tried using this link http://www.mobileemail.vodafone.pt/ but they tell me I have to use my phone to do it. When I try it using my phone it won't let me and I receive a message telling me that I need to contact my network provider.
After this I tried a security wipe. Nothing.
Today I tried installing facebook and got this message "Download Failed 907 Invalid COD"
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT (http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB00510&sliceId=2&cmd=displayKC&d...
Does anyone know what's wrong with my phone? Can it be fixed?
I need email on my phone for work...
Thanks!

Hi and Welcome to the Community!
MissTangerine wrote:
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT
Given that, you need to talk to your mobile service provider...it is their network that your BB must attach to, and for some reason it is not doing so. But, since it is their network, you need their formal support to resolve this.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Accidently deleted Email Setup from a 9360

Hope someone can help, I have deleted the Email Set-up application from my handset. I need to reset-up my Email address and when I go through the set-up icon, my handset just highlights it but does not allow me to do anything further. I think I need to re-install the Set-up application. Where can I download it from and how do I install it? Many Thanks for any help offered

If you want to get your Email Setup icon back, you'll need to reload your OS using BlackBerry Desktop Software. Plug your phone in and click Device at the top of the software then click Backup and do a backup. Once you've done that, once again click Device then Restore and load the backup you just created. That will reinstall your Setup icon.
However, if you want to set up your email account(s) but don't wish to go through all that, try typing www.blackberry.com/integrate in your phone's browser and see if you can set up your account(s) that way. If it works, you won't need to reload your OS.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Email setup application and BIS problems

Good morning, I've a problem with the email setup application on my bold 9700 with wind, when I start the application the icon start the browser and not the application itself so I can not activate the gmail sincronization.
I try to resend service book and reinstall all the firmware but the problem persist.
Do you know how I can fix this problem? I try to contact the Wind customer service but they didn't know why the icon email setup launch the browser and not the application.
Thanks a lot and best regards

flaviomeazza wrote:
the email setup icon start an application with a proper menu,
Can you describe what you think is the "proper menu"?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Missing email folder icon on BBT 9800 - Where did it go and how to return it back?

Missing email folder icon on BBT 9800 - Where did it go?
The email icon on my BB Torch 9800 just disappeared. If I type email in the search button it shows me the greyed out email icon but I can't get the icon back on to my homescreen. How do I get my email icon back? And Unhide All is not an option so icant find it.
Please consider the above on urgent basis as I can't see my work mails.
Thanks,

Hi hegazysource and welcome to the BlackBerry Support Community Forums!
Are you using the BlackBerry® Internet Service or BlackBerry® Enterprise Server to receive your email on your device?
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Email account setup icon

Hi,
I bought new blackberry 9320, and did a switch from my BB 9700. The email stop working. I deleted the email account setup application in the setup icon, before now I can click on the email account icon and it will open, but now it can't open again.
Please I need help on what to do to enable reinstall tha application so as to open it and create an email account
Thanks

Hello confido4jc
Which link is not working , also explain where you're having problem so that we can assist .
First of all Connect your device and run BlackBerry Desktop Software Click on Application > Wait till the application list refresh, then scroll down and see if you are able to view email setup within that list , if you see that Click on + beside that application to install that on your device, while doing so be sure that your computer has active Internet .
So please explain what steps you performed within that knowledge base where you're having problem.
Let us know.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Set Up Email Icon missing

can anyone help me with this? I dont have an icon for email setup and the other thing I can do is use the blackberry server, which I Dont want to do.

There is not version 5 for your model.
ASk TMo to reconfirm that they had add the BB Data Plan to your TMo account. You MUST have that to get the personal email setup option.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Cant click "email accounts" on the setup icon

I recently updated my 9300 software from OS5 to OS6. I had issues w/ the Blackberry World but its working now, and I just found out that the “"email accounts" on the setup icon is not working whenever I try to click it. The email setup on mobile.blackberry.com works, but still nothing happens if I click the "email accts" icon. I've done the resending service book option but still the same issue. There's no problem in sending and receiving emails on my blackberry. My only problem is the "email accounts" icon is not working everytime I try to click it. Help!
Thanks!

Hello yhayen03
First perform a Battery pull restart by removing the battery while your device is Powered On, after reboot Go to Email Setup Option to recheck if your device allow you to add another email address on your device .
If that fails then try this in a same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Finally from your BlackBerry browser browse to www.blackberry.com/integrate to add / edit any email account on your device.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BlackBerry 8330 BES email Icon missing

I originally setup my Blackberry with Internet Web mail to my work Exchange account. It worked and I had a message icon and a email icon. Email form work would not arrive instantly, but would arrive.
We then installed the BES Professional at work and set up the blackberry to connect via BES. I then would get email messages in my email folder (icon) twice; once instantly (From BES), and later I would get the same message from the Internet side. I then deleted the Internet email account to stop the duplication; however, the end result was that the email icon disappeared leaving only the message icon.
How do I get the BES email Icon reloaded? I have resent the service books, and reregistered. I also reestablished the internet account; however, the BES traffic does not appear instantly as it did at first.
Thanks in advance for any thoughts.
Solved!
Go to Solution.

I found my answer on in the following Blackberry knowledge base article "See KB03151 for information about the role of service books in email account integrations with BlackBerry® Internet Service accounts. Because of the way service books function, there is no icon on the Home screen of your BlackBerry smartphone for individual email messages delivered by a BlackBerry Enterprise Server."

Email setup icon missing

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