Email setup & internet issues.

My BlackBerry recently broke, so Orange have sent me a new handset.
I can't set up my email because on the email setup there is only the "I want to use a work email account with a BlackBerry Enterprise Server."
Also, when I go on the internet, it will only work when connected to wifi. This is odd because I have a data plan, and my BlackBerry Messenger is working.

Hello JodieJudo_ and welcome to the BlackBerry Support Community Forums.
Do you have an Email settings icon located in your Setup folder?
If you know the username for BlackBerry Internet Admin account, you can use the computer to transfer over your old email by going to Orange UK's BIS site: http://www.blackberry.orange.co.uk/
As for your internet working on Wi-Fi only, do you get an error message when you launch your browser when not connected to Wi-Fi? Do you have EDGE in uppercase letters?
-HMthePirate
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Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

Hello Alanj,
Welcome to the forum.
At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Internet email setup

My new unlock 9860 only gives the option of enterprise account and not internet mail account, how can i get to enter an internet mail account?

Hi and Welcome to the Community!
It's been a few weeks since you posted this, and hopefully you've already got your answer. But, just in case...
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email setup wizard problem with internet mail accounts

I never had a problem with email setup until recently. When I try to click on internet mail account it wont open for setup. But when I click on enterprise account it opens for setup. Any ideas?

Please make sure you have a good mobile data coverage as it is need for the set up to run.
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Corporate email setup issues

Hello - Just upgraded a Razr M to an LG G3 @ Target and while I've been able to get my yahoo, google and comcast emails setup my corporate one won't cooperate. I've tried the exact settings I had in my Razr M without luck. Any ideas? Target was also unable, despite several attempts, to bring my contacts over via the SIM card. Appreciate any assistance.

1. go to messages icon >options> general options and set sent items to no
2. if you get that message, that means there is a BIS account present for this PIN, call your service provider and they will release your PIn and you can create new BIS account and add personal email accounts
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

8520 Email Setup Issues and App Download Issue

Hey there
I got my first Blackberry ever yesterday. I've been wanting one for years but I finally got it and I cannot set up my email or download any apps.
Each time I got to setup the email the only option is 'I want to use a work email account with a Blackberry Enterprise Server'
But I don't. And I know to download apps you have to download the app world. I did it via the desktop but apparently my phone is compatible?
I'm so confused and I don't know who to ask to help me.
Thanks

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve - email setup issues

Hi
I had my work email setup on my curve until oneday when it stopped recieving email. I could still send from it but not recieve. After a few attemps at the settings I decided to delete the acount and set it up from scratch. Problem is, now i cant get it setup. I recieve an error saying that my email/password is incorrect. I have asked our IT guys but they say nothing has changed on their side.
Please help, I am very frustrated!!!!
Rich

Here's an Article on how to set up your company email.
How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service acc...
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ICloud OS X email setup issue

Hi need some help with an iCloud email setup issue that doesn’t seem to have been covered by other posts or the Apple help factsheets.
Used my old mac.com Apple ID to set up an iCloud account which now shows as having my iMac as a linked device. To use iCloud Mail was prompted to create a new email address which I could do by turning on Mail in iCloud settings.
I signed into iCloud via my iMac and having deselected default options to use iCloud for Contacts etc arrived at the account page which has the various options on the RHS and my mac.com ID info on the left.
Ticked the Mail option on the RHS was asked to “choose an iCloud email address” underneath the box where you enter the chosen email address was a note saying “you cannot change your email address after creating it”. When I tried to set up the new iCloud email address got a prompt saying “you cannot change your email address after creating it”.
Help!

You need to know Comcast's settings for incoming and outgoing server when setting up your OSX Mail app. The info should be somewhere on Comcast's help web page.
lenn

9330 Email Setup Issues

I have a friend of mine that just got a Curve 9330 through US Cellular. They have the BB Data plan, we can setup a person email account with the live.com email they have. But when we try to set up a "blackberry.com" phone specific email i keep getting; "Unable to add account.Please check your information and try again". I have tried every combination of user names and passwords i can think of. I am working on my last nerve. It is running OS6. Can anyone help?

I don't know why your email would suddenly stop working but your cell carrier should have a self-serve BIS site from which you can add, delete and edit all email accounts on your BlackBerry phone.
If you can't get the email setup wizard to work, call Optus to gain access to the self-serve BIS site.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Problems with Email Setup

I purchased a Blackberry Curve 9330 a few days ago, and am having problems with the email setup. I previously had an older model of the Curve, so have used Blackberry for email before. I'm going to Messagex ---> Options ---> Email Account Management and I get the following message:
"A new BlackBerry device has been detected. You must move email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."
It then lists the three email accounts I had on my previous Blackberry, and I click on "Move". It prompts me to enter my passwords for each email address, I do, and it says "Your password has been successfully validated." It shows all three email addressess. I return to my home screen, and the email icons are not there. I go back to Email Account Management, and it prompts me to "move" my email accounts and enter passwords all over again. I've done this at least 20 times at this point.
HELP!

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Pearl 8120 - email setup problem-pls advise

Hi everybody,
I bought my bb via ebay - unlocked,new. I cant setup my email, as it only has 2 options:
1/ setup using bb enterprise server
2/ skip email setup
missing the option setup /add new email address for bb internet email
i am a private person with no enterprise password, is there something i can do to make this work?
my seller has no clue what i´m talking about, replaced the phone and it has the same problem
thanks a lot
Erika

Maryteetee wrote:
Pls,I just bought a new BB,I want to set up email but it is not co-operating. What can I do?
Hello,
Please add some details..."not co-operating" is inadequate to even make any guesses. What exactly do you try? What exactly happens with what you try? Are there error messages? If so, what are they (exact, complete, including punctuation please)?
Details always help us to help you better.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Email Setup Error on the 8900

When I try using the email setup wizard and select 'I want to create or add an email address', I always get an error message saying 'Your device had a problem connecting to the server'. I have to cancel and abort the process.
I know I am connected as I can access the internet, receive emails to an existing account etc
Does anyone have a solution?
Cheers
Solved!
Go to Solution.

Quesion, you can access to any web page with your device?
You can add the account through your carrier web page, log in on your account, go to setup blackberry mail and add the mail account.
Try resetting the device too, with the phone turn on, take out the battery for 30 seconds and install the battery again.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Email Setup Option Missing

Hi All -
I am in UK.
I am the proud owner of an iphone, sorry I don't want the knives thrown. I have bought my daugter ( refering to as me for the rest of the topic) the BB Curve 8900 at her request against my better judgement, without any disrespect to Blackberry users, each to their own. I am use to things working out of the box or just a simple restore to factory and away you go. There seems to be very little about how to maniplulate the Blackberry to the Users requirements. Considering I own it! I should be able to do with it as I please. I am very computer litterate so what you throw at me in solutions, dont worry about the lingo. That's it my rant and rave due to frustration is over, any assistance would be greatfully apreciated.
My BB Curve 8900 badged as T-Mobile and unlocked. Not sure on software but when I checked on line is was up to date.
Bought brand new from a work colleague so no problems there.
I am on vodafone with data plan. The internet on my BB works fine and I can browse no problems. I have phoned Vodafone customer services and got a feeling that 'ar*e and elbow come to mind'. They said can you get the internet, I said yes, they said so what's the problem!
On the setup email, I only have an option to join an exchange type server. My friend has the exact phone but bought on contract from Vodafone, she has 'mobile email setup' . I have looked through the internet and found the 'setup email help', as I have said I don't get any option other than joining a VPN type email.
So please help me. what can I do, wipe it clean, re-install the software, my last hope would be to go to our local Vodafone shop and I get a feeling the my previous comment would come back in to play.
Thank you for reading my ramblings.
Regards and respect to you all.
Tony

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Further, since this is a second hand device, you should read this and ensure that the prior owner fully conducted all steps in the Seller section...if not, then your carrier will never be able to register a BIS account to the BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email setup problems - user name error

Hello,
This afternoon, I was handed a blackberry for the first time by my work. It had previously been someone elses but was wiped. I am having problems trying to get it to set up my emails. Here's what is happening:
Click on Setup Wizard
Click on Email Setup
Select 'I want to create or add an email address'. Click Next.
Get a message saying 'After you click Next, the Blackberry Internet Service setup application opens.' Click Next
The screen says 'Existing users - If you want to access your email settings or you changed your device, log in.'
It then asks me to enter my user name and password. I put in the user name and password that I registered on the Blackberry ID website earlier today, and it gives me an error saying: 'Blank User Name. Type a valid user name.'
I have tried several times now, tried turning the phone on and off, but nothing seems to work.
Can anyone help?

Hi and Welcome to the Community!
It may be that you have an older device, older OS, and older email configuration app. As such, BIS is likely not linked to the BB ID (that's a newer capability). Rather, you need the actual BIS credentials that are associated with that BB...the BIS service is linked to the BB PIN, and that linkage is at the service provider side, so wiping the device itself does nothing concerning the BIS account credentials. You either need those or you need the carrier to reset the BIS account.
As a company BB, you should probably seek support from your admins...it is also possible that they are blocking the use of personal email accounts on the company owned BBs.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email Setup Icon not responding

Its been very frustrating.
The Internet Email Setup option in Setup of my bb torch 9800 is not responding. I have tried rebooting, wipeout, reinstall of OS, couple of times, but nothing works. And when i try exiting the setup, the phone freezes. I have read many of users facing similar problem, but seems like RIM is in NO mood to resolve this one so guess i can call my smartphone a DUMBphone instead or is there any resolution to this?
Solved!
Go to Solution.

This issue actually does have a resolution. Follow the link below and follow the workaroud at the bottom. This issue normally occurs when you have to do a wireless update of your email client through your carrier. You will have to get in touch with your carrier to find out their <brand> though. Also make sure that EmailClient has the E and M capitalized.
KB26055- Unable to access Email Setup after automatic update

Email setup & internet issues.

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