Email setup on Treo Pro

I live in Australia and use the carrier Telstra but there are no aussie support forums.
I have set up my email for my Internode Pop 3 account the same way I did for the old Palm Centro and as per instructions on the Palm site. The Palm Centro worked fine but I cannot get email with my Treo UNLESS I also have my wifi on and near an access point. Just trying to get it through the phone as I did with the Centro does not work as keep gettin g"error synchronising" as soon as I hit send/receive. I assume it is probably something simple I am doing wrong given that the actual settings work through wifi but Telstra are hopeless and really no one seems to know anything here about this particular model. I use WAP as my network as I did previously but not sure if I should be using another network eg My ISP? Realise many of you would have no experience with Telstra but any advice appreciated.
Post relates to: Treo Pro T850U (Unlocked)

The Australian support number - depending on where you call from - is either continuously busy, or is 'out of service'.
Given that it's no longer listed on the Palm page, I'm going with the latter.
I tried contacting the US via live chat, but they absolutely refused to help me because I was supposed to be using Australian support options, so, yet again, no help.
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Similar Messages

Cannot send email with Palm Treo Pro

Hi,
We have a Palm Treo Pro that was previously configured to sync with exchange 2003 and at the same time also had an IMAP email account setup for another email address. We have since removed the Exchange email account and only have the IMAP account configured. Since removing the exchange account we can no longer send email from the phone, but can receive fine. The error we get when trying to send is listed below.
"The message(s) could not be sent. Check that you have network coverage and that you account information is correct then try sending again"
The connection is fine because we can receive email and browse fine. The account information is also correct. We are using the SMTP server settings for the phones provider and that requires no authentication. I have also tried a different SMTP server with the appropriate user credentials but still get that message.
I have contacted the phone provider (Telstra) but they were no use.
We did have to load on a self signed certificate to get the exchange email working and I dont know whether this is causing any issues.
If anyone has any ideas it would be greatly appreciated

Maybe this will help. If you monitor the "More Like This" box, other threads appear. Opening them usually displays other threads.
http://https://discussions.apple.com/message/19122030#19122030
http://https://discussions.apple.com/message/18048618#18048618

Forwarding Email on Treo Pro?

I do not see any option to forward an email from the treo pro. only repy. Please advise.
Post relates to: Treo Pro T850 (Sprint)
ok...found it. You have to tap reply first then it takes you to another drop down menu to forward.
Message Edited by amyprurealtor on 07-01-2009 07:49 PM

Pssst, you can mark your thread solved if you want people to ignore it.

Palm Treo Pro New SMS

Is there any programs or settings one can change to add some notification for new SMS? Most other phones have a blinking LED or a message floating on the screen saver for new SMS and emails, but the Treo Pro has nothing.
I often have my phone setting aside and when in sleep mode, I am unaware of new messages or emails until I turn the phone off sleep mode.
Post relates to: Treo Pro T850 (Sprint)

I posted a suggest in your other thread here:
http://forums.palm.com/t5/Palm-OS-WinMo-Software/Re-Led-notification-issue/td-p/315405

Treo Pro Error Message 530 5.7.1 Relaying not allowed cannot send Email from pop acct

I just purchased the treo pro thru Sprint. I love the phone I just cant seem to figure out the proper settings for my outgoing POP Email acct. Every time I set up the settings properly and attempt to send an email I get an error message "530 5.7.1 Relaying not allowed". I get this message with the outgoing server set to smtp.sprintpcs.com and i receive this error message through an "undeliverable" Email in the same account I am attempting to send from. When I have the account set to my ISP's outgoing server mail.optonline.net it will only send email if I have my device set to WIFI mode..... Any ideas? Thanks.
-Jay-
Post relates to: Treo Pro T850 (Sprint)
This question was solved.
View Solution.

audiojay11 wrote:
P.s. I read in another posting where it advises to change the outgoing port # from 25 to 587. This sounds very familiar to me because when I recently set up my blackberry I believe cablevision advised me to do that exact modification. Now here is the million dollar question. How do you change the port #'s on the treo pro?
Try adding it to the server name, e.g.: smtp.provider.com:587

Exchange email account disappears on treo pro

activesync works great on my treo pro with my corporate outlook exchange email account. but over the past two weeks, the exchange account has simply disappeared three or four times from my phone. (it is the only active account i have. i also have a yahoo account on the phone but it is set to manual updates.) for some reason the exchange account name and details are simply no longer in my list of email accounts and also not available in activesync.
this has happened most when i have not used the treo for a few hours. it is easy to reestablish the account by re-entering password etc and then re-sync everything. but it is also a troublesome pain. does anyone have an idea why this might be?
Post relates to: Treo Pro T850U (Unlocked)

I've never heard of the account simply disappearing. I would try a Hard Reset of the device and see what happens after that. If it continues to happen after a Hard Reset, you might want to talk to your Exchange Admin and see if they are kicking you off.
Post relates to: Treo 800w (Sprint)

Palm Treo Pro - suddenly lost Messaging email and SMS?

Currently travelling overseas and no probs first few days but then was in Port Isaac with "no signal" and switching carriers and lost messaging - emails, sms etc. I can make outgoing calls and receive them but can't receive SMS. I can access web for weather updates, Facebook etc. I have done a few few soft resets with no success although one time I got an error message about device.exe - not every time though. The messaging won't work either through the nominated button or through the menu item. I do get the "thinking" whirling ball for 10s while it tries but nothing starts. Has my device.exe become corrupted somehow - can I replace it or do I need a hard reset? Should I install 6.5 if that is the case - don't really want to lose all contacts etc
Any comments appreciated - it is driving me nuts!
Post relates to: Treo Pro T850U (Unlocked)

It is strange if web browsing works but not email. Unlike SMS, email should be using the same data connection as web. Are you roaming with your provider's SIM card or are you using a local SIM card?
I generally get a device.exe error if I close a program and it doesn't close correctly, or very occasionally if a program crashes for some other reason. I don't think I've seen it during startup. I doubt that the file has become corrupted, although I suppose it's possible.
There is no (official) 6.5 update for the Treo Pro.

Palm Treo Pro POPe Setup

I can't send email when connected to my home wifi network. I get an error saying I'm not connected and to check my settings. When I send it with the wifi off using data connection it sends fine. When I set up the eemail account, it automatically found the settings and I didn't have an option to set it up as POP3. I can't change it from IMAP4 to POP3 in the settings, the box is not available. Palm Tro Pro on Sprint. Any suggestions?
Post relates to: Treo Pro T850 (Sprint)

When trying to send via wifi, what smtp server are you trying to use? If someone other than your ISP's server, that may be the cause.
Can you receive email via wifi? If so, this sounds like a common problem of not using the correct outgoing (smtp) server.
WyreNut
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Deleting emails on computer with Treo Pro

Previously, I had a Treo 750 that would wirelessly sync with my office Outlook. I now have a new Treo Pro. It is syncing fine, but whenever I delete an email at one location, it is no longer automatically deleted at the other. How do I set the Treo Pro where deleting an email on my phone deletes that message on my computer's MSN Outlook, and vice-versa?
Post relates to: Treo Pro T850U (Unlocked)

Are type of email is it? POP or IMAP?
try going to menu then tools then options, tap on your email account then tap on edit account..
hit next until you are under automatic send receive option. below tap Advance settings, in there you should see "when deleting messages" option. try each one and see which will work.
Post relates to: Treo Pro T850U (Unlocked)

Pairing my Palm Treo Pro with my car

I keep trying to pair my treo with my car (bluetooth) and it asks for a code - I have no code so press next - it then says I can't connect incorrect code, but my car system then gives me a code that I enter in - and it says I cannot connect, incorrect code!
I had this problem with my last Treo and then soemone else paired it for me as they had a code from an engineer which allows you then to enter the car code - does anyone know the code? I have tried 0000 and 1234 and 9999 - any suggestions?
Post relates to: Treo Pro T850U (Unlocked)

benglish60 wrote:
I guess you and I are the only ones with the Palm treo Pro as I cannot find any other info on it.
Actually, I have the slightly older Treo 800w, but the mail programs are similar. The problem with this board is the launch of the Pre has flooded the forums with posts about webOS...
benglish60 wrote:
I have two options on setting up Email. One as outlook on the Palm or as a POP.
If I setup as Outlook, it will go to my COMPUTER only if I hot sync it.
Setup as a Pop, it gets my EMail on a regular schedule.
In the Outlook setup mode,as I said it ONLY downloaded what I had on my Computer in outlook.
Do you know of a way to have it actually get real time mail via the outlook settings vice a pop3?
As far as I know, Windows Mobile doesn't offer that. I think you will need two accounts set up. One will be sync'd with Outlook for Contacts, Calendar, and Tasks (Email would be optional here). The other would be a standard POP3 account to retrieve and send email in real time. Unfortunately, the Sent Items on that account will not be sync'd to Outlook
benglish60 wrote:
Also What Good does the Wifi do? I have my working and it it connected, but I do not see it doing anything.
as I have a very very weak Sprint Signal in the house, even getting my Email is hard, but If there were someway to use the Wifi to connect to the internet, that would be fine.
You can use the Wireless/Connection Manager to turn different radios (CDMA, wi-fi) on and off. If you tap the connection icon at the top of the home screen, you can access it from there. You might need to turn off your cellular data connection in order to take advantage of wi-fi, but you might want to check the user guide, as it might be the other way around.

WIFI problem on Treo Pro

I have a Treo Pro without the data plan on At&t. I have been able to use the internet fine using wifi connections. I noticed today that At&t has been charging me for data I have been using. I must have accidently been using their data plan also so I put a block on data on the phone. Now I can't access the interent when I am connected to wifi. I am connected to an open network, but when I open the interent I get the message, "The pate cannot be found. Check the name and try again"
Any help would be appreciated. Thanks.
Post relates to: Treo Pro T850U (Unlocked)

R00KIE wrote:You should test the tablet with the OS that came with it, if it doesn't work it that then you have faulty hardware, otherwise I'd say just a problem with drivers.
Thanks, but when I asked the question I didn't setup a dual boot, I only could start on arch.
I've found where the problem is. Fortunately it's not a hardware issue, it's a issue with NetworkManager. Disabling network manager and replacing it with netcfg solved the problem. Now I have to investigate why network manager is faulty in the machine (not only on arch, it randomly failed on ubuntu 14.04; maybe it's a driver problem as you suggest). Nevermind, as this issue is not related with the hardware this post has nosense in this subforum. I'll mark it as 'solved'

Treo Pro No Vibration on any setting

About a week ago my Treo Pro stopped vibrating entirely.The phone will not vibrate when the switch is set to silent, or with ringer on, or for text messages, or during the phone boot up. When it's set to ringer the sound notification works properly.
I've checked all the settings and they are correctly set to vibrate on incoming calls. I just performed a hard reset and went to factory settings and this still did not resolve the issue.
Has anyone else had this issue? Any known solutions?
Should I be requesting an RMA for this?
Any ideas? Thanks in advance.
Post relates to: Treo Pro T850U (Unlocked)
Message Edited by jswisher04 on 06-30-2009 12:39 AM

If you are having the issue after the hard reset, it looks like the Treo may need to be repaired.
You can call the Palm smartphone support line to setup a repair. Here is the number. 1-877-426-3777.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/treo/t850/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Unable to get Data Connection on Treo Pro after Flying (Sprint)

I got my Treo Pro a few weeks ago and have really had no issues. It has been a great phone, but I just ran into an issue I cannot explain.
I had to fly from Mpls to Miami and put my phone in "airplane mode" when the flight started. When I landed I took the phone out of "airplane mode" and was able to get voicemail and make calls. However, when I tried to get email or open a browser session the phone kept giving me an error. It was trying to dial #777 to begin a data session (I think) and said it was unable to make a connection. I removed the battery and forced the phone to reboot and everything work just fine.
Someone I traveled with suggested I give it some time to "sync" up with the network, so on the return trip I just let phone continue to try and establish a session for about an hour. After an hour with no email I got frustrated and rebooted the phone... again everything worked just fine. Am I going to need to reboot this phone every time I travel? Is there something I am missing here?
Is anyone else seeing this? Is it a Sprint Issue? Please help. Thanks in advance.
Dan
Post relates to: Treo Pro T850 (Sprint)
This question was solved.
View Solution.

Hello and thank you for using the Palm Help Forums!
That's strange and I've never heard of this issue. I usually don't jump to this method of troubleshooting right away but I do not have any other idea to resolve this issue. Try to do a hard reset on the device. A hard reset will erase all data on the device and restore settings back to default. Be sure to back up all data on a computer to Outlook via Activesync or Windows Mobile Device Center (WMDC). For further information and instructions on hard resets please visit kb.palm.com and look up article number 43146 in the solution id search field.
Please let me know if you have any further questions or concerns.
-Pat
Post relates to: Treo 800w (Sprint)

Treo Pro will not sync with Vista SP1

I'm really hoping somebody can help me here. I just replaced my aging 700p with the long-awaited Treo Pro (Sprint). I've actually been looking forward to getting fully Windows-based, since my 700p syncing was routinely problematic - always having to do workarounds and plug in the cord just the right way, etc...
Let me try to give you the flow so far.
I have Vista SP1
I get Treo Pro
I plug Treo Pro into Vista, SP!, all ready to sync up my Outlook 2007 data.
Treo Pro fires up a very impressive looking installation routine.
Routine seemingly works fine - getting me to the point where you unplug and reconnect your device to do your first sync
I reconnect, and hear the Windows "USB connect" sound, then.... nothing.
I open WMDC and it says "not connected"
I open "USB to PC" on the Treo, and uncheck the "advanced networking" box as suggested by some other posts.
Windows sees the difference and installs a couple of other drivers.
Windows connects, gives me the "USB connect" sound, and WMDC says "not connected"
The Treo appears to attempt a sync, but finishes with a message "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer. "
HUH? ActiveSync only works with XP - of course I can't install that!
By the way, I tried the same thing with my Vista SP1 laptop. Same exact results.
Also, at no time have I seen the WMDC icon in the tray area. (I remember having a Nino way back when, and the ActiveSync icon was down there)
I thought this was supposed to be easy - Windows PC, Windows device. Piece of cake, right? Not so. If I cannot get this thing to connect, I'm getting a Centro! (not my first choice....)
A thought... any chance this could have to do with having Palm Hotsync still installed (from my Treo 700p)?
Any help would be GREATLY appreciated!
Post relates to: Treo Pro T850 (Sprint)
Message Edited by finalewiz on 03-29-2009 09:02 PM

On Windows XP, having HotSync installed didn't interference with using ActiveSync with a Treo 800w. This is not exactly the same as your setup, but close enough that I think HotSync is not likely to be the problem.
How did you install WMDC? The downloadable User Guide (PDF pp44-46) refers to running the PC Setup program. Did that part go as expected?
I don't use Vista, so I'm not familiar with the additional complications that might be involved...
Post relates to: Treo 800w (Sprint)

Treo Pro: After establishing Bluetooth connection with laptop, can't connect to P.A.N. Windows XP Pro

I am able to setup a Bluetooth partner ship between my Treo Pro and my laptop without much difficulty. However when I try to establish a PAN connection via My Network Connections, I receive the following Windows error message:
The connection with the Bluetooth network device failed. The device may already be connected to another computer, or it may need to be configured to accept connections from this computer. Consult your device documentation for further information.
Any assistance with this matter would be much appreciated.
Post relates to: Treo 750 (AT&T)

No, that is not what I am referring too. I am way ahead of you there. I can pair my phone to my computer without any difficulties. My computer sees my phone and my phone sees my computer. Here is the route I am referring too; control panel, bluetooth devices, single click on paired Treo Pro, properties button, new window second tab (services), blank screen and no ability to add services. Very similar on the phone itself. For instance, when paired with my Plantronics headset, which by the way is not on the list, but works perfectly, the services box lists "hands free". When connected to the the computer, one of the services should be PAN connection.
Post relates to: Treo Pro T850 (Sprint)

Email setup on Treo Pro

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