Email setup password problem

I am trying to set up a new email address but I am running into problems with my password for existing users. It is not taking my password, and when I select 'forgot password' and enter my username, it give me an error that says 'your device encountered a problem with this application's server. Select OK and repeat the action to try again.' The problem is that I have repeated the action REPEATEDLY with no success. Any ideas?

notqytryt wrote:
nope you must have an old page there are no such settings on the blackberry webpage
Yup...RIM changes things from time to time, but there's no effective way to go back and edit old posts...try this link, from the BB Browser:
www.blackberry.com/integrate
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email setup - password and username

I've had my BB for 3 weeks and i love it... although I am somewhat paranoid about excessive bills. (Will have to ensure I understand what functions are covered by contract and which I have to pay through the nose for.) Anyway onto my point.
I set up my gmail email using the email setup function. Was very easy actually. However, i can't remember my username or password to get back in. (All i wanted to do was to add a signature rather than have the default 'email sent using Blackberry on orange' at the end of emails.)
Is there anyway to reset this? If I could at least remember my username I could recover my password - but i've tried every username I can think and no joy. Would anyone be able to suggest anything? If not, would Blackberry be able to assist me? It's not an earth shattering problem as I can get and send emails at the moment. However I hate not having full access due to my own stupidity in not writing down the PW and UN and storing securely.
Any assistance or advice welcome
Wendy
Solved!
Go to Solution.

Well it's clear there are no new problems! Just found the answer in another thread:
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=3044&query.id=78088#M3044
Will take this advice

Nokia e-5 email setup wizard problem

hi
i just got my e-5 yestrday
it got ovi mail working after i downloaded the software again from ovi store.
however, the email setup doesnt work for yahoo/gmail/hotmail at all. i start it .. put in y email address & password & it takes me back to the place where they have choices of which email provider to chose from ..
the email setup version is 9.something ....
what to do? i really need it.
i tried restoring factory setting & what not but no use.
HELP please!

I have the same problem. I am using wifi only.
After I hit 'ok' after entering the gmail password, it returns me to the screen where I could select 'gmail' again. why?

Email new password problem

Hi
I have recently had to change my BT email password because I got hacked.
I can log into my email online no problem with the new password. I've changed the password, in Windows Live Mail but it only works some of the time. Yesterday all emails were getting through, today it keeps asking for the password - and when I put the new one in it says its not correct.
I've run BT desktop help and it also says the password is not correct. (it is!!)
Any ideas?
Frances

I can see your posting now, its in my waiting folder. I have to arrange a trigger for posts with my name on, as there are far too many posts to wade through otherwise
This is an ongoing issue with POP3 access which is unlikely to be fixed, as Yahoo say that the sevice is working within acceptable limits.
Personally I use IMAP access via Thunderbird, and so do many others on this forum. That seems to work fine, perhaps you would like to try it as well as Windows live.
Instructions are on my website.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Email setup wizard problem with internet mail accounts

I never had a problem with email setup until recently. When I try to click on internet mail account it wont open for setup. But when I click on enterprise account it opens for setup. Any ideas?

Please make sure you have a good mobile data coverage as it is need for the set up to run.
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Email and password Problem

Last week I forgot my password so followed the link to set up a new one and BB said it would email me a link so I can change it. i am still waiting for that email. Today I tried again and BB said it would send me a link to my email address. I am still waiting. I know my email address is correct on my BB 8520 because I have been receiving emails from people. How long does it take for BB to send emails? It also asks me for my password on myPlaybook.  If any one replies please keep it simple as I am not a computer person.
Kind regards
Heather

Hello again,
You should follow this KB:
KB26361 How to reset a BlackBerry ID password
Again, the email will not come to your BB. If you set up your BB ID as one that used an email address that you can only access via your BB, then you indeed have a problem and should contact your mobile network provider for formal support...only they can escalate you into RIM to actually reset your BB ID.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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ICloud email account password problems

After initial password and login problems my iCloud email account now works fine in most cases.
When I create an email account on a mobile phone however...
Sadly my company phone is a Windows Mobile Device, and it finds all the right info, I add the username and password correctly, but a 'wrong password' message displays after it tries to synchronise mail. Any ideas anyone?

Hello there, Baggins14.
The following Knowledge Base article offers up some steps to follow when being prompted for your old iCloud password:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
If the issue persists, then this article provides some additional options:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/ht4232
If you believe your account information has been compromised, visit My Apple ID to change your password immediately. If you need additional help, contact Apple Support for assistance.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

EMail Address & Password Problem

I have about six EMail addresses and I have set each up as a seperate account on my N9 and, mostly, it works fine.
I have two iCoud addresses; one works and the other fails everytime - it generates an error message that "either the username or password are incorrect"; they are not.
Both accounts were set up automatically on the phone with the Accounts app. I have checked and the settings for each, except the username and password, are the same.
Any suggestions to get both working?

try setting them up manually.

Email setup asking for Username and Password.

I recently backed up my phone on my computer and ever since I did, it's like all of my personal settings were deleted as well. For instance, I had to fix my all of my profiles sounds after backing up, and I went to my Blackberry Appworld, scrolled over to My Appworld and it says 'no downloads' and I have downloaded a lot of applications. That's not really a problem for me, as long as I get messages when updates come out for the apps...? Now, I am trying to setup another email address and when going to 'email setup wizard', I am being prompted for a Username and Password. I don't remember ever making a username or password for email setup, but was able to firgure out I could put my PIN in for my password to be sent, which it was. BUT I still do not know what my username is, and I've tried my email addresses with and without what's after the @ and still no luck. Could somebody please help me resolve this problem?

You must have done something more than just a simple backup -- a backup does not change device settings or preferences or write anything to the handheld.
As far as the email setup, it should not be your email address, it's whatever you created, perhaps the first part of your email, the part before the @ ?
but you must know it to proceed. Or, call your carrier and ask to have the BIS account reset (basically they shoudl delete it and recreate it for you).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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E75 email setup problems with 210.12.15

Corporate email and gmail have worked fine for a year, but after 210.12.15 upgrade started first to have synch problems. After shutting of the E75 it now loses email setup information and just keeps asking passwords. I have tried resetting to factory defaults and restoring phone data, but still not able to sync email. Trying to setup email from scratch also gives error message in the beginning and is not able to connect to the server. 210.12.15 included changes to the email software, so it is the obvious candidate, but I haven't seen any other people with the same problem?
80's user

Hi,
after repairof keyboard, E75/ FW 210.12.15 was installed. I've not only problems connecting to my home WIFI network for checking mail (MAC filtered and with WEP key), I also can't connect to Internet thru this WIFI network. Checked with another open WIFI network and did not succeed either.
I've indeed noticed changing some settings were not stored.
Aonther thread mentions FAT of memory card corrupted, letting E75 reboot spontanuously. Formatted my microSD card. Still rebooting unexpectedly.
I find it strange this version is not on official Nokia support site.
Hope we can find solution.
Stefan

Problems with Email Setup

I purchased a Blackberry Curve 9330 a few days ago, and am having problems with the email setup. I previously had an older model of the Curve, so have used Blackberry for email before. I'm going to Messagex ---> Options ---> Email Account Management and I get the following message:
"A new BlackBerry device has been detected. You must move email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."
It then lists the three email accounts I had on my previous Blackberry, and I click on "Move". It prompts me to enter my passwords for each email address, I do, and it says "Your password has been successfully validated." It shows all three email addressess. I return to my home screen, and the email icons are not there. I go back to Email Account Management, and it prompts me to "move" my email accounts and enter passwords all over again. I've done this at least 20 times at this point.
HELP!

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Pearl 8120 - email setup problem-pls advise

Hi everybody,
I bought my bb via ebay - unlocked,new. I cant setup my email, as it only has 2 options:
1/ setup using bb enterprise server
2/ skip email setup
missing the option setup /add new email address for bb internet email
i am a private person with no enterprise password, is there something i can do to make this work?
my seller has no clue what i´m talking about, replaced the phone and it has the same problem
thanks a lot
Erika

Maryteetee wrote:
Pls,I just bought a new BB,I want to set up email but it is not co-operating. What can I do?
Hello,
Please add some details..."not co-operating" is inadequate to even make any guesses. What exactly do you try? What exactly happens with what you try? Are there error messages? If so, what are they (exact, complete, including punctuation please)?
Details always help us to help you better.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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E72 email setup problems. Please help

I am trying for some time now to set up my email account on my new Nokia E72 without any succes. I hit the email setup button, chose the right acces point provided by the mobile company and after I enter the email and password the mesage "maximum number connections in use. Close an active connection first" appears. Here I only have two options OK or CANCEL. Hitting CANCEL it just gets out of what I was doing. Hitting OK it only gives me the acces point which I am using without any other option so I have to close it. Could anyone help me with this problem please?

Then you better check if other apps like Facebook, Worldmate, etc.. use connections.
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Email setup problems - user name error

Hello,
This afternoon, I was handed a blackberry for the first time by my work. It had previously been someone elses but was wiped. I am having problems trying to get it to set up my emails. Here's what is happening:
Click on Setup Wizard
Click on Email Setup
Select 'I want to create or add an email address'. Click Next.
Get a message saying 'After you click Next, the Blackberry Internet Service setup application opens.' Click Next
The screen says 'Existing users - If you want to access your email settings or you changed your device, log in.'
It then asks me to enter my user name and password. I put in the user name and password that I registered on the Blackberry ID website earlier today, and it gives me an error saying: 'Blank User Name. Type a valid user name.'
I have tried several times now, tried turning the phone on and off, but nothing seems to work.
Can anyone help?

Hi and Welcome to the Community!
It may be that you have an older device, older OS, and older email configuration app. As such, BIS is likely not linked to the BB ID (that's a newer capability). Rather, you need the actual BIS credentials that are associated with that BB...the BIS service is linked to the BB PIN, and that linkage is at the service provider side, so wiping the device itself does nothing concerning the BIS account credentials. You either need those or you need the carrier to reset the BIS account.
As a company BB, you should probably seek support from your admins...it is also possible that they are blocking the use of personal email accounts on the company owned BBs.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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HT5622 Due to problems with my original email I changed my apple id email and password months ago. Suddenly it is reverting to my old email. How do I get it to totally forget the original? I have iPhone, iPad and MacBook Pro.

Due to problems with my original email I changed my apple id email and password months ago. Suddenly it is reverting to my old email. How do I get it to totally forget the original? I have iPhone, iPad and MacBook Pro.

Hey 1Jerry,
Thanks for the question. You'll want to delete and re-add your iCloud account (utilizing the new Apple ID address). When prompted, opt to keep as much information on your device as possible. The following article provides information on how to do so:
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Turn off iCloud completely
Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:
On your iOS device’s Home screen, tap Settings > iCloud, then at the bottom of the screen, tap Delete Account.
Thanks,
Matt M.

Email setup password problem

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