Email setup problems - user name error

Hello,
This afternoon, I was handed a blackberry for the first time by my work.  It had previously been someone elses but was wiped.  I am having problems trying to get it to set up my emails.  Here's what is happening:
Click on Setup Wizard
Click on Email Setup
Select 'I want to create or add an email address'.  Click Next.
Get a message saying 'After you click Next, the Blackberry Internet Service setup application opens.'  Click Next
The screen says 'Existing users - If you want to access your email settings or you changed your device, log in.'
It then asks me to enter my user name and password.  I put in the user name and password that I registered on the Blackberry ID website earlier today, and it gives me an error saying: 'Blank User Name.  Type a valid user name.'
I have tried several times now, tried turning the phone on and off, but nothing seems to work.
Can anyone help?

Hi and Welcome to the Community!
It may be that you have an older device, older OS, and older email configuration app. As such, BIS is likely not linked to the BB ID (that's a newer capability). Rather, you need the actual BIS credentials that are associated with that BB...the BIS service is linked to the BB PIN, and that linkage is at the service provider side, so wiping the device itself does nothing concerning the BIS account credentials. You either need those or you need the carrier to reset the BIS account.
As a company BB, you should probably seek support from your admins...it is also possible that they are blocking the use of personal email accounts on the company owned BBs.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • 'Blank user name' error when trying to change email password

    My password on our mail server changed, when I tried to change the password on my Storm 9500 I get 'Blank user name' error when trying to change, but I have typed in a user name!!!!
    BLOODY frustrating because now I am not receiving any mails at all, so my business out of the office has come to a standstill!!!!
    Vicky
    Solved!
    Go to Solution.

    Try changing the email password on your PC, if you are having problems doing so from your device.
    From your desktop PC:  http://www.blackberry.com/btsc/KB02830
    North American Carriers - scroll down to select your carrier
    WorldWide Carriers - Find your carrier on the list
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Bdc_open_group invalid user name error

    hai ,
    the given below is my bdc programming. while am executing(F8) these program it depicts the message in one dilaog box like as bdc_open_group , user name is invalid. or say this program is correct or not.
    if any error .recover it
    plz resolve this problem.
    REPORT  YSUSBDC5.
    DATA: BDC_TAB LIKE BDCDATA OCCURS 6 WITH HEADER LINE.
    START-OF-SELECTION.
    CALL FUNCTION 'BDC_OPEN_GROUP'
    EXPORTING
       CLIENT                    = SY-MANDT
      DEST                      = FILLER8
       GROUP                     =  'SURENDER'
      HOLDDATE                  = FILLER8
      KEEP                      = FILLER1
      USER                      = FILLER12
      RECORD                    = FILLER1
       PROG                      = SY-CPROG.
    IMPORTING
      QID                       =
    EXCEPTIONS
      CLIENT_INVALID            = 1
      DESTINATION_INVALID       = 2
      GROUP_INVALID             = 3
      GROUP_IS_LOCKED           = 4
      HOLDDATE_INVALID          = 5
      INTERNAL_ERROR            = 6
      QUEUE_ERROR               = 7
      RUNNING                   = 8
      SYSTEM_LOCK_ERROR         = 9
      USER_INVALID              = 10
      OTHERS                    = 11
    IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
    PERFORM FILL_BDC_TAB.
    CALL FUNCTION 'BDC_INSERT'
    EXPORTING
      TCODE                  =  'FK02'
      POST_LOCAL             = NOVBLOCAL
      PRINTING               = NOPRINT
      SIMUBATCH              = ' '
      CTUPARAMS              = ' '
      TABLES
        DYNPROTAB              = BDC_TAB.
    EXCEPTIONS
      INTERNAL_ERROR         = 1
      NOT_OPEN               = 2
      QUEUE_ERROR            = 3
      TCODE_INVALID          = 4
      PRINTING_INVALID       = 5
      POSTING_INVALID        = 6
      OTHERS                 = 7
    IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
    CALL FUNCTION 'BDC_CLOSE_GROUP'
    EXCEPTIONS
      NOT_OPEN          = 1
      QUEUE_ERROR       = 2
      OTHERS            = 3
    IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
    FORM FILL_BDC_TAB.
    REFRESH BDC_TAB.
    PERFORM POPULATE_BDC_TAB USING:
    '1' 'SAPMF02K' '0106',
    ' ' 'RF02K-LIFNR' 'SUREN',
    ' ' 'RF02K_D0110' 'X',
    '1' 'SAPMF02K' '0111',
    ' ' 'LFA1-NAME1' 'SURENDER',
    ' ' 'LFA1-STRAS' '69 abass ali',
    ' ' 'SZA1_D0100-SMTP_ADDR' '[email protected]'.
    ENDFORM.
    FORM POPULATE_BDC_TAB USING FLAG VAR1 VAR2.
    CLEAR BDC_TAB.
    IF FLAG = '1'.
    BDC_TAB-PROGRAM = VAR1.
    BDC_TAB-DYNPRO = VAR2.
    BDC_TAB-DYNBEGIN = 'X'.
    ELSE.
    BDC_TAB-FNAM = VAR1.
    BDC_TAB-FVAL = VAR2.
    ENDIF.
    APPEND BDC_TAB.
    ENDFORM.
    regards
    SURENDER

    Hallo,
    I want to share what happend to me with my bdc Program.
    I was able to create Sessions of Batch input (SM35)  through the Creation Program ZRSFFL0A (writen below) from 29.04.2008 to 21.05.2008. On May 21 I changed a parameter to play an error, since than the proper original programme has never worked.
    Now while I am executing(F8) it shows the message in one dialog box 'BDC_OPEN_GROUP user name is invalid'. I don't know why.
    **During Debugging the program stopped Function SAPLLANG:
    FUNCTION CONVERSION_EXIT_ISOLA_OUTPUT.
    ""Lokale Schnittstelle:
    *"       IMPORTING
    *"             VALUE(INPUT)
    *"       EXPORTING
    *"             VALUE(OUTPUT)
      OUTPUT = SAVE_INPUT(1) = INPUT.
      CHECK SAVE_INPUT(1) NA ' *'.
      SELECT SINGLE * FROM T002 WHERE SPRAS = INPUT.
      CHECK SY-SUBRC = 0.
      OUTPUT = T002-LAISO.
    ENDFUNCTION.
    Original programme
    REPORT zrsffl0a.
    TABLES: apqi, sflight.
    DATA: BEGIN OF BDC_TAB OCCURS 50.
      INCLUDE STRUCTURE BDCDATA.
      DATA END OF BDC_TAB.
      PARAMETERS:
        name LIKE apqi-groupid DEFAULT SY-UNAME,
        carrid LIKE sflight-carrid DEFAULT 'AA',
        connid LIKE sflight-connid DEFAULT '0064',
        plane LIKE sflight-planetype DEFAULT 'A310-200'.
      START-OF-SELECTION.
      WRITE: / 'Top creation of a session BDC',
      sy-mandt, name, sy-uzeit.
      CALL FUNCTION 'BDC_OPEN_GROUP'
    EXPORTING: CLIENT = sy-mandt,
               GROUP = name,
               USER = sy-uname,
               KEEP = 'X'.
      PERFORM GENERATE_BDC_DATA.
      CALL FUNCTION 'BDC_INSERT'
      EXPORTING TCODE = 'ZTCF2'
        TABLES DYNPROTAB = BDC_TAB.
      CALL FUNCTION 'BDC_CLOSE_GROUP'.
      WRITE: / 'End  creation of a session BDC',
      sy-mandt, name, sy-uzeit.
    *&      Form  GENERATE_BDC_DATA
          text
    -->  p1        text
    <--  p2        text
    form GENERATE_BDC_DATA .
    REFRESH BDC_TAB.
    CLEAR BDC_TAB.
    MOVE: 'ZRSFFL03A' TO BDC_TAB-PROGRAM,
          100 TO BDC_TAB-DYNPRO,
          'X' TO BDC_TAB-DYNBEGIN.
    APPEND BDC_TAB.
    CLEAR BDC_TAB.
    MOVE: NAME TO BDC_TAB-FNAM,
          SY-UNAME TO BDC_TAB-FVAL.
    APPEND BDC_TAB.
    CLEAR BDC_TAB.
    MOVE: carrid TO BDC_TAB-FNAM,
          'AA' TO BDC_TAB-FVAL.
    APPEND BDC_TAB.
    CLEAR BDC_TAB.
    MOVE: connid TO BDC_TAB-FNAM,
          '0064' TO BDC_TAB-FVAL.
    APPEND BDC_TAB.
    CLEAR BDC_TAB.
    MOVE: plane TO BDC_TAB-FNAM,
          'A310-200' TO BDC_TAB-FVAL.
    APPEND BDC_TAB.
    CLEAR BDC_TAB.
    endform.                    " GENERATE_BDC_DATA
    I thank those who will give me suggestions and / or explanations.
    Best regards
    Claudia

  • E75 email setup problems with 210.12.15

    Corporate email and gmail have worked fine for a year, but after 210.12.15 upgrade started first to have synch problems. After shutting of the E75 it now loses email setup information and just keeps asking passwords. I have tried resetting to factory defaults and restoring phone data, but still not able to sync email. Trying to setup email from scratch also gives error message in the beginning and is not able to connect to the server. 210.12.15 included changes to the email software, so it is the obvious candidate, but I haven't seen any other people with the same problem?
    80's user

    Hi,
    after repairof keyboard, E75/ FW 210.12.15 was installed. I've not only problems connecting to my home WIFI network for checking mail (MAC filtered and with WEP key), I also can't connect to Internet thru this WIFI network. Checked with another open WIFI network and did not succeed either.
    I've indeed noticed changing some settings were not stored.
    Aonther thread mentions FAT of memory card corrupted, letting E75 reboot spontanuously. Formatted my microSD card. Still rebooting unexpectedly.
    I find it strange this version is not on official Nokia support site.
    Hope we can find solution.
    Stefan

  • Pearl 8120 - email setup problem-pls advise

    Hi everybody,
    I bought my bb via ebay - unlocked,new. I cant setup my email, as it only has 2 options:
    1/ setup using bb enterprise server
    2/ skip email setup
    missing the option setup /add new email address for bb internet email
    i am a private person with no enterprise password, is there something i can do to make this work?
    my seller has no clue what i´m talking about, replaced the phone and it has the same problem
    thanks a lot
    Erika

    Maryteetee wrote:
    Pls,I just bought a new BB,I want to set up email but it is not co-operating. What can I do?
    Hello,
    Please add some details..."not co-operating" is inadequate to even make any guesses. What exactly do you try? What exactly happens with what you try? Are there error messages? If so, what are they (exact, complete, including punctuation please)?
    Details always help us to help you better.
    Thanks and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Storm 2 9550 Email setup problem

    I have a Tmobile BlackBerry curve 3g originally with a BlackBerry plan (BIS) that has an email, internet, and blackberry messenger working perfectly. My question is, I would like to use my older Blackberry Storm 2 9550 (unlocked) with my present Tmobile BlackBerry plan. However, after the "device change" I could not move my emails perfectly as I would get errors setting up on Storm although I was able to have internet access, use bbm and gps under EDGE signal.
    To fully understand the problem, I tried doing the same procedure onto my other unlocked Bold 9650 device and was able to move and synchronize emails, together with internet access, gps and bbm. I just do not understand why I could not move my emails onto Storm 9550 just like on the Bold 9650 which are basically the same unlocked CDMA phone.
    I have done the following:
    -back up and restore (everything including service books from the present curve 3g to storm2)
    -have done "register now" on host routing table on storm 2
    -checked service books on storm2 and able to find "Email [CMIME]
    -email setup would result to "The application has encountered an error and cannot continue"
    -TCP/IP APN setting set to: epc.tmobile.com
    -Storm 9550 has v5.0.0.1015 (Bundle 1656, Platform 4.2.0.442
    If you could please help me step by step I would really appreciate it. Thanks
    Marc

    Hello marc1075 and welcome to the BlackBerry Support Community Forums.
    Sorry to hear you're having an issue with your Email setup application.
    Backup your device and do a security wipe (click here) and before any data is restored, click on Email settings. Does the same error occur?
    Could you send me a private message with the PIN? I can investigate further for you.
    Thanks!
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • User name error

    I just purchased a Centro and trying to sync with GroupWise via GW PDA Connect 7.0.  I am able to run both HoySync & PDA Connect but when I hit the Sync button it asks me to create a user profile.  After I enter the exact user name from my phone and my password, the software 'thinks' and times out.  The user name does not save.  I have tried this several times.  Our IT support team is having the same problem with another new Centro.
    Any help would be appreciated.
    Thanks.
    Post relates to: Centro (Verizon)
    This question was solved.
    View Solution.

    I get an error message on my phone.  'HotSync Problem - HotSync operation was terminated.'  The log says the same.  Operation terminate. Data was not backed up.
    I get a pop-up message on the computer to indicate the HotSync was successful. 
    MH
    Post relates to: Centro (Verizon)

  • IMovie and iPhoto App Store update has alternate email address for user name. how do I fix this??

    The most recent updates to iPhoto and iMovie, that are in the App Store updates, has my alternate email address for my user name.  I can't log into the update because I don't know the password.  I have changed my user name to reflect the correct email address, but it still prompts as the alternate email address.  Any ideas as how to fix??

    If you have forgotten your pass work go to here:
    https://iforgot.apple.com/password/verify/appleid
    Geoff.

  • Incorrect email address for user name

    My wife bought her own ipad mini yesterday.,unfortunately the user name had an incorrect email address
    We have as yet been unable to change this
    We are able to use safari but unable to create email account or iCloud account therefore not able to purchase from App Store,when details are entered either wrong user account or password come up
    How can I reset this mistake.   Many thanks Den

    Go here to manage your Apple ID: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

  • My iPad email says incorrect user name or password but it has always worked as it is set up

    My iPad mail is not receiving mail. It says incorrect user name or password but it is the same as it has been since I got my iPad. The server connection is ok as I can get email through the internet.

    Hi Barry,
    This is a little odd, so from what you've said nothing has changed at all on your iPad?
    Are you able to access your email account via webmail, for example I have a GMAIL account and can access this via www.gmail.com if so can you login there using the expected credentials?
    Regards,
    Steve

  • E72 email setup problems. Please help

    I am trying for some time now to set up my email account on my new Nokia E72 without any succes. I hit the email setup button, chose the right acces point provided by the mobile company and after I enter the email and password the mesage "maximum number connections in use. Close an active connection first" appears. Here I only have two options OK or CANCEL. Hitting CANCEL it just gets out of what I was doing. Hitting OK it only gives me the acces point which I am using without any other option so I have to close it. Could anyone help me with this problem please?

    Then you better check if other apps like Facebook, Worldmate, etc.. use connections.
    ‡Thank you for hitting the Blue/Green Star button‡
    N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

  • Email setup problem on 6760 slide.

    What can I do if the email setup function on my new 6760 slide goes all the way through and then fails.  This has happened with a normal personal POP email account with just a password and with a business IMAP account with SSL security.  Is there another way to set email up?  Is there a known bug?

    Hello everyone,
    I have discovered a workaround that solves this issue:
    1. On the list of mail clients, scroll down to the bottom and select 'Other'
    2. Enter a nonsense email address e.g. [email protected] and password
    3. Proceed through the 'Validating e-mail account' message, than select the 'POP/IMAP' option
    4. Now, change the fields to reflect your valid email account settings.
    Hotmail/Live users can follow these guidelines:
    Email address: your email address
    Username: your email address
    Password: your email address password
    Mailbox Type: POP3
    Incoming mail server: pop3.live.com
    Incoming mail security: SSL/TLS
    Incoming port number: 995
    Outgoing mail server: smtp.live.com
    Outgoing mail security: StartTLS
    Outgoing port number: 465
    You can find alternate settings for different accounts fairly easily by searching on the web.
    5. You will then proceed to the mailbox screen (and hopefully your emails). From this point onwards you can enter the settings menu and change the above settings again if you need to.
    You can also change the preferred connection type in here.
    I found that i needed to change the default connection (that the mail application had chosen) to my WAP connection.
    After this, my emails were fully funtional.
    Hopefully, this will help a few of you,
    Regards,
    Luke.

  • 8520 Differerent email setup problem

    My gaffer got his 8520 back from repair, but Im unable to set up his email. When you got to email setup it asks for existing username and password. Ive assumed the username is his email address, but it doesnt like it and asks for a valid username. Ive tried this on both his emails and am getting knowhere.
    Any ideas?

    Hi and Welcome to the Forums!
    The credentials being requested are not the email account credentials. Rather, they are the BIS (Blackberry Internet Service) credentials that have been created. BIS holds the credentials for all email accounts configured on a BB...and BIS has it's own credentials so as to protect the email credentials. Someone created BIS credentials and only those credentials will allow access into the BIS account and configuration screens. If no one knows what those are, then contact the carrier as they manage the BIS account.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Email setup problems

    I can't get my main email address to work!  I registered a domain name on Go Daddy and set up an email address.  Everything worked fine.  Then I set up a temporary webpage on business catalyst.  Then I redirected my domain name to BC and set up my real web site.  Now, when I try to use my email, nothing works.  I tried to move my email to BC, and that doesn't work.  I have tried to manage the email address on Go Daddy, and it doesn't work.  HELP!!!

    Okay.  So I can't have business catalyst host my domain?  I have to continue to use Go Daddy for that?  I want to move everything to BC if possible.  Right now, I have my website through BC (although I obtained the name originally through GD).  And I have set up email addfresses through BC, with a paid account.  But I am stuck with not being able to set up in BC my main email address.  When I try to set up that address on BC, I get this error message:  "Account details for this user can only be updated via the site where it was first created." So, I went back to GD and checked the box to have the email managed by another provider, not by GD.  But I still can't set up the email on BC.  This has been going on now for 2 days.  Previously this email address worked before I migrated everything to BC, and the other email addresses migrated fine.  I am at a loss about how to solve this problem. 

  • Alert Configuration in XI (Email Setup Problem)

    Hi Experts,
    Ok. Here's the scenario.
    Basically, I want to get notified about the errors not only through alert inbox but also through my personal email. I have already configured the alert in XI and I think I got the configuration right.
    Now, here's the problem.
    There were actually 4 intended recipients which I have added on the fixed recipient in R/3. When errors are encountered, alerts are being sent to the alert inbox in RWB. However, there is a problem when sending alerts to the emails of the recipients. Only 1 of the 4 recipients is able to receive the alert on his personal email.
    I've tried checking the email address configured on each user and all emails are correct.
    Also, the recipient is getting the message with a huge delay. Maybe an hour or so after one unsuccessful process.
    Any inputs about these?
    Thanks!

    SATYA KUMAR AKKARABOYANA wrote:Hi Satya,
    >
    > Please check in Alert Inbox in Runtime Workbench and click on Personalization tab and under the Time-Independent Delivery.
    > select the check box Mail.quote}
    This portion is already configured when I checked it.
    Thanks.

Maybe you are looking for