Email showing up as jpeg image only? Links inoperative.

One of the people regularly sending me email recently changed their format. I'm now receiving only a jpeg image of their document. Instead of individual attachments, items now appear in the body of the email with links that do not work. The attachments should be PDF documents that should open in Preview or Acrobat Reader. I contacted the sender and was told they had no idea what's causing the problem. My correspondent said the mails work fine on his iMac. Any ideas?
Message was edited by: jvlahovich

My correspondent said the mails work fine on his iMac.
Of course they work fine on his Mac, because he's not sending email to himself. Your sender probably changed their sending format to Rich Text, as well as selecting Small from the Image Size popup menu in the bottom right corner of the compose window when they attached a PDF file; that would cause Mail to send only a .jpeg of the actual file instead of the actual file.
Ask them to send Plain Text only, and you should change your format for sending email to Plain Text. You should also ask them to just bundle all images they send into a .zip archive and attach it, and do not select anything other than Actual Size from the Image Size popup menu when attaching any documents or other types of files.
Mulder

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