Email Stopped working on Mobile and Laptop

For the last few days, my wifes sky email has stopped working on her mobile and our laptop. Her settings are - imap.tools.sky.com and smtp.tools.sky.com using ports 993 and 446 (with SSL) respectively. I also have a sky email account that has the same settings as hers and it works okay. When sending a test email in Outlook 2013 I get the following errors... IMAP: Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). SMTP: Send test e-mail message: Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. I can logon to her webmail using her email credentials okay, so it's not a password issue. Her email as also stopped syncing on her iphone. Anyone else have a similar issue??

Mines the sameSince yesterday it wond send using outlook 2013. Very strange indeed. Sometimes isp block orts 25 but i dont knoww what the case is hereI raised 2 tuickets yesterday, no reply.As im moving in 2 weeks and out of contract ive also seen theyve bumped the price up 30 quid a month so ive ticketed that too, no reply as yet.So i may be off to someone else if not sorted in the next day or so.Outlook is receiving but not sending.Very frustrating im afraid.Tried reloading the eail account and its still the same.

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From: kyes731
Sent: Friday, December 28, 2012 8:09 AM
To: <Personal information removed for privacy>
Subject: Re: AOL email stopped working - Re: AOL email stopped working
Re: AOL email stopped working
created by kyes731 in Samsung Galaxy S III - View the full discussion
Message was edited by: Verizon Moderator

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Message was edited by: imbGraff

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The path may be long and tedious, grasshopper.
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Email Stopped working on Mobile and Laptop

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