Email Submit Button doesn't use default email software

When I click the Email Submit button, the form does not use my default email program (Eudora). Instead it uses an old hotmail account which I don't even use anymore.
All other web pages bring up Eudora when I click on a mail link.
Only Live Cycle documents do not.
I have the latest version of LiveCycle.
Is there a fix for this?

When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
Note that Mac users must have Acrobat or Reader installed and be viewing the PDF in Acrobat or Reader for it to work. Many (most?) Mac users have the Preview Application as their default PDF viewer, and it does not support many interactive features such as form submissions. Although some third-party PDF viewers for Windows support form submissions, many do not.
For those that do not use PDF viewers that support form submissions, they will have to manually attach the document to an email message.

Similar Messages

Email submit button doesn't work after digitally signing document

I have a PDF fillable form that works great except for the digital signature fields. Every employee needs to fill it out, sign it, hit the email submit button to faward it to the boss, who then signs it and saves it. There are two digital signature fields that need to be signed by different people. If the employee fills out all of the fields and then hits the email submit button, everything works as it should. However, if they sign it digitally like we need them to and then press the email submit button, nothing happens. It's like the button is no longer interactive at all. The mouse doesn't even change anymore when hovering over it. How can I fix this?

When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
Note that Mac users must have Acrobat or Reader installed and be viewing the PDF in Acrobat or Reader for it to work. Many (most?) Mac users have the Preview Application as their default PDF viewer, and it does not support many interactive features such as form submissions. Although some third-party PDF viewers for Windows support form submissions, many do not.
For those that do not use PDF viewers that support form submissions, they will have to manually attach the document to an email message.

Email submit button doesn't work with Thunderbird

I created a LiveCycle (v8.2.1) form with the email submit button. Works fine if the sender is using Outlook. If their using Thunderbird, it does not. I installed Thunderbird on my system (normally I use Outlook) and set Control Panel/Internet Options/Programs email to use Mozilla Thunderbird as the email program. When I click the Email button on my LiveCycle PDF form, I get a message telling me: Select an Email Client. The "Desktop Email Application" radio button is checked and that should be fine; the explanation for this button indicates that it should be checked "if you currently use an email application such as Microsoft Outlook Express, Microsoft Outlook, Eudora, or Mail.". I leave that checked, since I am using an email application and click OK. After 20-30 seconds, I get a message with the title bar: Microsoft Office Outlook "A program is trying to access e-mail address information stored in Outlook..." Allow|Deny|Help. I click Deny. After a minute or so, an Outlook "New" email window appears with the appropriate information from my LiveCycle PDF form. Right content, wrong email client. Since Thunderbird is my "default" email application, where is LiveCycle coming up with Outlook? What do my customers do who don't use Outlook?
I hope someone has a good solution.
Thanks.

When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
Note that Mac users must have Acrobat or Reader installed and be viewing the PDF in Acrobat or Reader for it to work. Many (most?) Mac users have the Preview Application as their default PDF viewer, and it does not support many interactive features such as form submissions. Although some third-party PDF viewers for Windows support form submissions, many do not.
For those that do not use PDF viewers that support form submissions, they will have to manually attach the document to an email message.

Email submit button doesn't work in Reader 9

I designed a form that will successfully submit a filled out PDF form to my email address using LiveCycle Designer 7.0
If I open it using Acrobat Pro 7.0, it will successfully submit. When I open it in reader 9, it will not. I click the submit button and nothing happens. I am using Outlook '07.
Thanks for your help.
Randy

Have you enabled "Extended Form Rights for Reader" for the PDF?
Without the name of the Reader product explains it all.

ADOBE LiveCycle Designer 8 - EMAIL SUBMIT BUTTON DOES NOT WORK

I created a new form in Adobe LiveCycle Designer 8, but the email submit button, nor a regular button assigned with a 'submit' function will do anything. It should initiate a new Outlook email but it does not. My default programs are set correctly (default email program and the default "mailto" program are set to Outlook). This document was created not only with ALC8, but on a Windows Vista PC with MS Office 2007. I ran a test to see if it would work on a WinXP SP2 machine with Office 2003 and it still did not work.
Can anyone help?

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

Email Submit Button - Crash (Not severe)

To reproduce:
1. Create a new blank form. Select Next.
2. Select Defaults. Select Next.
3. Select any Return Method (E.g. Print) Select Next.
4. Select Finish to start.
5. Insert an Email Submit Button.
6. Leave the Email Address and Subject fields blank.
7. On the click event for example, type a code (e.g. app.fullscreen = true;)
8. Going back to the email field type an email address or subject.
9. Designer wouldn't be able to catch the error and crash.
This bug report is tagged as not severe since users can circumvent by simply avoiding this sequence. Note that other similar actions may trigger this event.

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

I want to have users submit the form in PDF format but it doesn't work using the email submit button

Hi all,
I have a form that I want to be returned to a specific email address as a PDF File. This is so that reservations people can open the pdf, and extract the information from it. Keeping it as a PDF will allow them to easily read and use the form.
When I use the "Add and Email Submit button" approach, as outlined in the "How to" area, everything works fine, except that the format of the submitted file is in xml, not Pdf which is what I need it in.
I then tried adding a Button to the document from the Library, and set it's "Control Type" to "Submit". This provided me with the submit sub-tab, where I set the "Submit Format" to PDF. In the "Submit to Url", I entered the following - "mailto:[email protected]" (without the quotes)
The first approach works, but is not in the PDF format that I need (I believe).
The second approach keeps giving the following error when one selects the submit button - "This operation is not permitted".
We use Lotus Notes (yes, I know...not my favorite either, and it may be the problem here).
Any help that might be provided is greatly appreciated!!
Rob

Thanks, but, using the "free" version of Reader, there is no opportunity to open nor import the xml data - the menu options do not exist - there is no import listed.
If we try to open the xml file directly, then we get an error - something to the effect of "unsupported file type, or the file is corrupted".
I just noticed in my Pro version that there is the command File ->Form Data ->Import Data to Form... command. Is this what you are referring to?
What do you recommend? Perhaps the easiest thing to do would be to purchase a few copies of Acrobat Pro for the reservations people to use? I was hoping that the free version of reader would do it, but perhaps not?
Thanks again,
Rob

Email submit button using drop down boxes, cc field and

I have a form that I would like to have the employees use a drop down box that already exists on the form with names and email addresses and use those names in the to field of an email submit button. Also, I do have a static cc: address in teh cc field and for the subject of the email to use an existing field such as the name field as the subject of the email and attach the form to it.

I tried that but it does not seem to be working. I am a JavaScript Novice. I am trying to use the mailto field based on email addresses in a dropdown box, a static cc field like cc: [email protected] and for the subject to be based on the company name field on the form. But before all of that I want to make sure all the required fields are filled out. help I have been working on this for over a year. It may seem simple but it's not working.

Email submit button - email subject doesn't work

I have a form I created in Livecycle. I have an email submit button.
The properties of the button let me change the subject of the email. But no matter what I set that to, when the button is click it will only send the form saying "Submitting Completed Form"
I cannot get it to change to anything else!
I am using a manual distribution method (also when saving it will let me rename the form, but then just creates a _distributed.pdf file that is the same name as the form).
Also the email to never changes. I can set it to whatever I like, but when I distribute, it will also go to the person designated when I made the form.
I'm using ES2 on Win 7 64 bit.

What type of CC are you using. The only supported ones are Master Card and Visa. If you are using a different one then it will not allow you to use the Submit. I appolgize, I want to be sure of the issue.
If you are still having problems the next step is a partial erase on the device. Here is a link on how to do that process:
http://kb.palm.com/wps/portal/kb/common/article/23197_en.html

How to add hyperlink to file path of pdf when creating email using the email submit button?

I have a form with an e-mail submit button that opens an outlook email with the .pdf file as an attachmnet, and addressed to the e-mail addresses i put in tthe address field.
What we are trying to abvoid is sending a bunch of attchement to numerous people, clogging up email space/server space.
What we would like is not to have the .pdf attched, but rather in the body of the email have a hyperlink to the path of the document. Can this be done, and if so can anyone give me some guidance.
Thanks in advance
Ron

Then you can use something like this:
app.mailMsg({ bUI: true, cTo: "[email protected]", cSubject: "You can find the file at: " + this.path });
The path that will be inserted is a so-called "device-independent path", though, so they may not be able to use it directly.
It's possible to convert it to a "normal" file path, but that is a more complex scripting task.

PDF file size increases when I add a Email Submit button

Hello,
My PDF form is 87KB. Once I add a Email submit button the file size jumps to 525KB. Why?
Reason this confuses me is that it seems to be inconsistent. I have added this function to other PDF forms and the file size only increased a few KB. Every now & then adding a button or Javascript will increase the file size.
I have retraced my steps over & over, but I cannot find a answer to why this is happening.
Thanks for the help everyone!
-CM

The problem is the font. Use Helvetica instead. When you do, Acrobat/Reader actually use a version of Arial anyway.
When you use one of the non-base-14 fonts (Helvetica, Times, Courier, [and their bold, italic, bold italic variants] Symbol, and Zafp Dingbats) for a form field, Acrobat has to embed the entire font in the file, and some can be rather large. The base-14 fonts are guaranteed to be available for use by the compliant PDF viewer, so there is not need to embed them in the file. A viewer is allowed to substitute suitable replacement fonts, which is what Acrobat/Reader now do.
The problem is you can't simply go back and change the font to Helvetica and see the full size reduction that you'd expect after you do a Save As. This is because Acrobat does not clean up everything as well as you might expect. So what you have to do is go back to a version of the form that does not have the button, or copy & paste the field from the old form to a new PDF that doesn't have any fields, but delete the button first. Then create the button anew.

Email body copy created by email submit button

The body of a message created by the email submit button contains the following copy:
"The attached file contains data that was entered into a form. It is not the form itself.
The recipient of this data file should save it locally with a unique name. Adobe Acrobat Professional 7 or later can process this data by importing it back into the blank form or creating a spreadsheet from several data files. See Help in Adobe Acrobat Professional 7 for more details."
How do I prevent this, or change the default copy?

jimmy,
I've also followed your advice. FYI I'm using LiveCycle Designer 7.1. My only problem is that I can't use HTML markup inside the HTTP Submit Button's URL attribute.
For example, a
tag in the HTTP Submit Button's URL attribute appears as just that inside the email body copy:
. There's no line break.
The default "Submit by Email" body copy message has a paragraph break as seen below:
The attached file contains data that was entered into a form. It is not the form itself.
The recipient of this data file should save it locally with a unique name. Adobe Acrobat Professional 7 or later can process this data by importing it back into the blank form or creating a spreadsheet from several data files. See Help in Adobe Acrobat Professional 7 for more details.
My question is, how can I add HTML markup in the email body copy? Can this be done with the HTTP Submit button's URL attribute or can the Email Submit Button be customized to change the above email body copy?

Email Submit Button not Submitting Full Form

Hi guys
I'm new to LiveCycle Designer, so my problem may be something very simple that I have missed.
I have a simple form which I intend to use for my clients to book training sessions with. It will be emailed to them or downloaded from my website to be completed and the submitted to me via the email submit button on the bottom of page 2.
My form doesn't have any fancy coding or dynamic content - just simple text fields and drop down boxes. The subform spreads 2 pages and everything is included in just the one subform.
The email submit button composes an email with the xml file attached, but the xml file only contains the data from the tabulated fields on page 2 - page 1 is completely ignored.
Can anyone help me out with this please, I'd really appreciate it.

Hi,
If you look at the Object / Binding tab and then select the various subforms and objects. You will see that on page 1 these are set to "None"; whereas you will need these set to "Normal", like the table on page 2.
If the binding is "None" then an xml submit will not return these values. If the binding is "Normal" then the data will be returned.
Good luck,
Niall

Email submit Button issues on form

I am having an issue with attempting to generate email with a button in my form. I had created one some time ago (using Acrobat PRO 9-Live Cycle) and the button generating email to a specific person seemed to be functioning properly. I now had a person tell me that the usual person was not receiving his email. When taking a closer look (I am now using Acrobat X) at the same form, the email function worked appropriately for me and went to the appropriate person.
Now, however, when I took that same form into designer to make some additions and continue looking at the button, I wrote out a new version of the form and the very same button does not function the same way. Previously, a pop-up would appear and you could choose your normal e-mail or internet email and then, when choosing your normal method of email, a new email message would appear(which you could edit) and it would be directed to the person that was specified on your button properties SUBMIT tab as the SUBMIT TO URL.
Now when I look at my new form at the same button(generated from the original), I can't even locate a SUBMIT tab for the same exact button. What happens when I click it is a pop-up that says it is sending the form to a totally different e-mail address (that I experimented with at some time in the past. When I look at all the event scripts associated with that button, I now see a java script associated with it that refers to this other email. Even when I change this email inside the code, the button still comes up with a pop-up that announces it will be sent to the original address (which I changed in the script).
I tried to creat a brand new "email submit" button using that new object type, but it is still defaulting to that erroneous address and I am not seeing where to change it?
I know there must be some behnd the scenes goings on that I just am not familiar with.......Would this email be stored elsewhere?....have the tabs changed for buttons, but then why can I still see that property on my original form?.......is there a better approach?.......help?!!!
May or not be related.....I also added a print button and that does not function either, but no pop-up or warning there. I did not have one on this form previously.
Thanks in advance!

I discovered George Johnson's post on changing identity at EDIT->PREF->ID->EMAIL ADDRESS which answered one of my questions, but I still not sure about the other behaviours that I mentioned.

Help with making an Email Submit button on a form!

Im making a form using livecycle for the first time.
Im trying to put on it a email submit button - i used email submit field and made the button. Then in the Objects Palette, in the box that says email address i put in the email address that i want it to be sent to. I then tried to email the form, and i received an email, but the attachment was just a bunch of codes, not the form. I want the email to come through with the PDF form.
I searched on help and this is what i found:
3.
In the Control Type area, select Submit. Data will be submitted according to the settings in the Submit tab.
4.
Click the Submit tab and type the URL protocol in the Submit to URL box.
To
Use this URL protocol
Example
Submit the package to an ftp site
ftp
ftp://ftp.gnu.org/gnu/GPL
Submit the package to a web server
http
http://myserver/cgi-bin/
Submit the package to a secure web server
https
https://myserver/cgi-bin/
Submit the package to an email address
mailto
mailto:[email protected]
5.
Select PDF from the Submit As list.
I cant find where to change these options - can someone help?
Thanks!

Hi,
The issue is that if the form is not Reader Enabled, then users with Reader cannot submit the form as a PDF.
They can submit it as an XML file and then you would re-import this back into the form on receipt. It is an extra step, but it does have the advantage that the data being submitted as an XML file is very small.
If you really need/want the form to be submitted as a PDF AND your users have Reader, then the form will have to be Reader Enabled.
There are two options:
Reader Enable using Acrobat Standard (version 9) or Acrobat Professional (version 8). This will give certain rights, like the ability for users with Reader to save the form and for the form to be submitted as a PDF. However there are licensing restrictions, see EULA.
The other option is to Reader Enable the form using LiveCycle Reader Extensions ES2. This is a server product, which entails additional cost and a cost to Reader Enable each form. It is intended for processing large volumes of forms/large volumes of data.
There is a summary here:
http://assure.ly/gYyYc2
So there are a couple of options.
Form NOT Reader Enabled:
Users cannot save the data they input.
Data must be submitted as an XML file and processed on receipt.
Form IS Reader Enabled:
Users can save the data they input.
Data can be submitted as a PDF (or XML file).
Hope that helps,
Niall
Assure Dynamics

Email Submit Button doesn't use default email software

Similar Messages

Maybe you are looking for