EMail Submit Button - Javascript warning

On Friday, my distributed pdf worked perfectly. On Monday, when selecting the "Submit by eMail" button, it generates a javascript warning which then requires the user to fill out all of the senders email information and go through several warning screens. Previously, this only happened if there was no regular email client set up on that machine.
What happened, and how can I find a solution? There were no modifications done to the file. I have tried to remake the form several times, and the javascript warning comes up each and every time on multiple machines.

For some reason, I could not see that there was a response noted anywhere on the system, until I opened the original message. Is there an issue with the board? I just sent you the three files involved, via email.
Thanks for your assistance.

Similar Messages

Email submit button issue

Hi Guys,
I have designed few forms recently and i am fairly new to livecyle, I have actually 2 issues, bit odd and i have tried to be as much discriptive as i can.
email submit button on all my forms works but it sends email to one perticular address and not to one that i programmed it to.
I.e. Form 1 - email to [email protected] - when i press submit button it will send email to [email protected]
Form 2 - email to [email protected] - when i press submit button it will send email to [email protected]
Form 3 - email to [email protected] - when submit button is pressed it sends email to [email protected]
Now when i use this button on actual form it sends email to right addresse but it is obviously in XML format and wouldnt work for us, when i use button on distributed copy of the form (created via distribute form button) it sends email to wrong addresse in PDF formate (which is the formate we like).
Also whatever i put in Email Subject box - it will always put "submitting completed form" in the email subject line.
Not sure if it makes any different but we use outlook and i have tried this from several pcs.
I think i have cheked and rechecked everything and can't fix it, any help would be great.
Process i use to create this button is - Insert >standard>email submit, i will then put desired email address and email subject in relevant fields under Object pellette.
Thanks,
H

There are two ways to set the adress in LiveCycle I know:
1st is with the button itself, second is with Javascript/Formcalc.
If I got you right and you have 3 different forms you could search for the [email protected] adress in the xml's and exchange it there or check out where the form gains the mail adress from. It's the easiest method to get rid of something you are not that sure where it is located in the form but know what it does ;D . (I had some similar problem since I overtook forms of someone else.)
Did you check this thread out? http://forums.adobe.com/thread/462681?tstart=0
Paul gave an example there how to deal with the various things on mail buttons.
Edit: PS: On which event did you script it? Normally you can't script on the mail button itself so you need a fake button like Paul said.
I'm also not good with Reader Extensions, since I can't experiment with those sry

Email submit button using drop down boxes, cc field and

I have a form that I would like to have the employees use a drop down box that already exists on the form with names and email addresses and use those names in the to field of an email submit button. Also, I do have a static cc: address in teh cc field and for the subject of the email to use an existing field such as the name field as the subject of the email and attach the form to it.

I tried that but it does not seem to be working. I am a JavaScript Novice. I am trying to use the mailto field based on email addresses in a dropdown box, a static cc field like cc: [email protected] and for the subject to be based on the company name field on the form. But before all of that I want to make sure all the required fields are filled out. help I have been working on this for over a year. It may seem simple but it's not working.

Email Submit button works in Acrobat but not Reader

I have a form with an email submit button. When those who have Adobe Reader click on the Submit button, nothing happens. For the users with Acrobat, the submit button works as designed. The users all have the latest version of Reader, Java and Flash. When the Acrobat users click the button a box appears asking them to select Desktop or Internet email. Once they make a selection, the form is sent. When the Reader users click the button nothing happens. I'm sure there must be a setting somewhere that I need to adjust. Can you help me?

Hi Susan,
I appreciate we have meandered through this, but bear with us...
Here is a screen shot of a regular button set up to return the completed form as a PDF.
Now if you deploy this form WITHOUT Reader Enabling the form, then users with Reader will see this warning:
However before you deploy the form open it in Acrobat and go to the Advanced menu (in version 9) and select "Extend features in Acrobat Reader" and save the form with an amended name. Then send this new "Reader extended" form out to the users with Reader and they will be able to return the completed PDF.
Without seeing the actual form it is difficult to work out how the submit button is set up.
Hope that helps,
Niall

Email Submit Button - Change Text/Confirm submission

I have an Email Submit Button on my survey, which I am 'distributing'. I would like for it to do 2 things once you click on the "Email Submit Button":
1) Text of the button changes once it been clicked on in order to show that the survey was submitted. Right now, all I can figure is how to have the text change when you roll over the box or for the secnod you click on the box-- i want the caption to change once its been clicked.
2) a text box appears below that can act as a "thank you for submitting your survey...".
any help and advice is much appreciated!

Thanks for the response Paul. I feel like i'm very close, but I'm still not there... I'm not sure where to enter this javascript you sent me. The only script I know to find is the XML Source ...if that's the right place, where do I enter your code?
<field name="Button1" y="241.3mm" x="66.675mm" w="73.025mm" h="9.525mm"><
ui><
button/></
ui><
caption><
value><
exData contentType="text/html"><
body xmlns="http://www.w3.org/1999/xhtml" xmlns:xfa="http://www.xfa.org/schema/xfa-data/1.0/" xfa:APIVersion="2.5.6290.0">simply CLICK HERE to submit via e-mail</body></
exData></
value><
para vAlign="middle" hAlign="center" spaceAbove="0pt" spaceBelow="0pt" textIndent="0pt" marginLeft="0pt" marginRight="0pt"/></
caption><
border hand="right">
<?templateDesigner StyleID apbx2?>
<edge stroke="raised"/><
fill><
color value="212,208,200"/></
fill></
border><
bind match="none"/></
field></
subform>

PDF file size increases when I add a Email Submit button

Hello,
My PDF form is 87KB. Once I add a Email submit button the file size jumps to 525KB. Why?
Reason this confuses me is that it seems to be inconsistent. I have added this function to other PDF forms and the file size only increased a few KB. Every now & then adding a button or Javascript will increase the file size.
I have retraced my steps over & over, but I cannot find a answer to why this is happening.
Thanks for the help everyone!
-CM

The problem is the font. Use Helvetica instead. When you do, Acrobat/Reader actually use a version of Arial anyway.
When you use one of the non-base-14 fonts (Helvetica, Times, Courier, [and their bold, italic, bold italic variants] Symbol, and Zafp Dingbats) for a form field, Acrobat has to embed the entire font in the file, and some can be rather large. The base-14 fonts are guaranteed to be available for use by the compliant PDF viewer, so there is not need to embed them in the file. A viewer is allowed to substitute suitable replacement fonts, which is what Acrobat/Reader now do.
The problem is you can't simply go back and change the font to Helvetica and see the full size reduction that you'd expect after you do a Save As. This is because Acrobat does not clean up everything as well as you might expect. So what you have to do is go back to a version of the form that does not have the button, or copy & paste the field from the old form to a new PDF that doesn't have any fields, but delete the button first. Then create the button anew.

Hidden Email Submit Button & Mandatory Check Boxes

Hi guys
I'm trying to get my form to only allow people to return the form (via email) once they have accepted the terms and conditions AND the privacy policy.
Their acceptance of these is confirmed by 2 check boxes called acceptservicesterms and acceptprivacypolicy respectively. For each of these check boxes I have added this script to 'initialise':
this.mandatory = "error";
this.mandatoryMessage = "You must accept our Services Booking Terms and Conditions to request a booking";
I have then set my email submit button (EmailSubmitButton) to 'hidden (exclude from layout)' and created a 'fake' email submission button in its place. The click event for the FakeEmailSubmitButton is scrpited as:
if (acceptserviceterms.rawValue != "bookingtermsagreed")
xfa.host.messageBox("You must accept our Services Booking Terms and Conditions to request a booking");
else if (acceptprivacypolicy.rawValue != "privacypolicyagreed")
xfa.host.messageBox("You must accept our Privacy Policy to request a booking");
else
EmailSubmitButton.execEvent("click");
Where the 'on' values are 'bookingtermsagreed' and 'privacypolicyagreed' respectively.
Unfortunately, this hasn't worked for me - I'm not sure if the javascript is completely correct, or if I have gone about this the right way. Can anyone shed any light on what I've done wrong please?
Thanks in advance

if (acceptserviceterms.rawValue != "bookingtermsagreed")
in this line the field name is acceptservicesterms but u typed as acceptserviceterms - letter s missing.
after this correction i am able to see the error messages.

Email submit Button issues on form

I am having an issue with attempting to generate email with a button in my form. I had created one some time ago (using Acrobat PRO 9-Live Cycle) and the button generating email to a specific person seemed to be functioning properly. I now had a person tell me that the usual person was not receiving his email. When taking a closer look (I am now using Acrobat X) at the same form, the email function worked appropriately for me and went to the appropriate person.
Now, however, when I took that same form into designer to make some additions and continue looking at the button, I wrote out a new version of the form and the very same button does not function the same way. Previously, a pop-up would appear and you could choose your normal e-mail or internet email and then, when choosing your normal method of email, a new email message would appear(which you could edit) and it would be directed to the person that was specified on your button properties SUBMIT tab as the SUBMIT TO URL.
Now when I look at my new form at the same button(generated from the original), I can't even locate a SUBMIT tab for the same exact button. What happens when I click it is a pop-up that says it is sending the form to a totally different e-mail address (that I experimented with at some time in the past. When I look at all the event scripts associated with that button, I now see a java script associated with it that refers to this other email. Even when I change this email inside the code, the button still comes up with a pop-up that announces it will be sent to the original address (which I changed in the script).
I tried to creat a brand new "email submit" button using that new object type, but it is still defaulting to that erroneous address and I am not seeing where to change it?
I know there must be some behnd the scenes goings on that I just am not familiar with.......Would this email be stored elsewhere?....have the tabs changed for buttons, but then why can I still see that property on my original form?.......is there a better approach?.......help?!!!
May or not be related.....I also added a print button and that does not function either, but no pop-up or warning there. I did not have one on this form previously.
Thanks in advance!

I discovered George Johnson's post on changing identity at EDIT->PREF->ID->EMAIL ADDRESS which answered one of my questions, but I still not sure about the other behaviours that I mentioned.

Help with making an Email Submit button on a form!

Im making a form using livecycle for the first time.
Im trying to put on it a email submit button - i used email submit field and made the button. Then in the Objects Palette, in the box that says email address i put in the email address that i want it to be sent to. I then tried to email the form, and i received an email, but the attachment was just a bunch of codes, not the form. I want the email to come through with the PDF form.
I searched on help and this is what i found:
3.
In the Control Type area, select Submit. Data will be submitted according to the settings in the Submit tab.
4.
Click the Submit tab and type the URL protocol in the Submit to URL box.
To
Use this URL protocol
Example
Submit the package to an ftp site
ftp
ftp://ftp.gnu.org/gnu/GPL
Submit the package to a web server
http
http://myserver/cgi-bin/
Submit the package to a secure web server
https
https://myserver/cgi-bin/
Submit the package to an email address
mailto
mailto:[email protected]
5.
Select PDF from the Submit As list.
I cant find where to change these options - can someone help?
Thanks!

Hi,
The issue is that if the form is not Reader Enabled, then users with Reader cannot submit the form as a PDF.
They can submit it as an XML file and then you would re-import this back into the form on receipt. It is an extra step, but it does have the advantage that the data being submitted as an XML file is very small.
If you really need/want the form to be submitted as a PDF AND your users have Reader, then the form will have to be Reader Enabled.
There are two options:
Reader Enable using Acrobat Standard (version 9) or Acrobat Professional (version 8). This will give certain rights, like the ability for users with Reader to save the form and for the form to be submitted as a PDF. However there are licensing restrictions, see EULA.
The other option is to Reader Enable the form using LiveCycle Reader Extensions ES2. This is a server product, which entails additional cost and a cost to Reader Enable each form. It is intended for processing large volumes of forms/large volumes of data.
There is a summary here:
http://assure.ly/gYyYc2
So there are a couple of options.
Form NOT Reader Enabled:
Users cannot save the data they input.
Data must be submitted as an XML file and processed on receipt.
Form IS Reader Enabled:
Users can save the data they input.
Data can be submitted as a PDF (or XML file).
Hope that helps,
Niall
Assure Dynamics

I want to have users submit the form in PDF format but it doesn't work using the email submit button

Hi all,
I have a form that I want to be returned to a specific email address as a PDF File. This is so that reservations people can open the pdf, and extract the information from it. Keeping it as a PDF will allow them to easily read and use the form.
When I use the "Add and Email Submit button" approach, as outlined in the "How to" area, everything works fine, except that the format of the submitted file is in xml, not Pdf which is what I need it in.
I then tried adding a Button to the document from the Library, and set it's "Control Type" to "Submit". This provided me with the submit sub-tab, where I set the "Submit Format" to PDF. In the "Submit to Url", I entered the following - "mailto:[email protected]" (without the quotes)
The first approach works, but is not in the PDF format that I need (I believe).
The second approach keeps giving the following error when one selects the submit button - "This operation is not permitted".
We use Lotus Notes (yes, I know...not my favorite either, and it may be the problem here).
Any help that might be provided is greatly appreciated!!
Rob

Thanks, but, using the "free" version of Reader, there is no opportunity to open nor import the xml data - the menu options do not exist - there is no import listed.
If we try to open the xml file directly, then we get an error - something to the effect of "unsupported file type, or the file is corrupted".
I just noticed in my Pro version that there is the command File ->Form Data ->Import Data to Form... command. Is this what you are referring to?
What do you recommend? Perhaps the easiest thing to do would be to purchase a few copies of Acrobat Pro for the reservations people to use? I was hoping that the free version of reader would do it, but perhaps not?
Thanks again,
Rob

Email submit button doesn't work with Thunderbird

I created a LiveCycle (v8.2.1) form with the email submit button. Works fine if the sender is using Outlook. If their using Thunderbird, it does not. I installed Thunderbird on my system (normally I use Outlook) and set Control Panel/Internet Options/Programs email to use Mozilla Thunderbird as the email program. When I click the Email button on my LiveCycle PDF form, I get a message telling me: Select an Email Client. The "Desktop Email Application" radio button is checked and that should be fine; the explanation for this button indicates that it should be checked "if you currently use an email application such as Microsoft Outlook Express, Microsoft Outlook, Eudora, or Mail.". I leave that checked, since I am using an email application and click OK. After 20-30 seconds, I get a message with the title bar: Microsoft Office Outlook "A program is trying to access e-mail address information stored in Outlook..." Allow|Deny|Help. I click Deny. After a minute or so, an Outlook "New" email window appears with the appropriate information from my LiveCycle PDF form. Right content, wrong email client. Since Thunderbird is my "default" email application, where is LiveCycle coming up with Outlook? What do my customers do who don't use Outlook?
I hope someone has a good solution.
Thanks.

When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
Note that Mac users must have Acrobat or Reader installed and be viewing the PDF in Acrobat or Reader for it to work. Many (most?) Mac users have the Preview Application as their default PDF viewer, and it does not support many interactive features such as form submissions. Although some third-party PDF viewers for Windows support form submissions, many do not.
For those that do not use PDF viewers that support form submissions, they will have to manually attach the document to an email message.

ADOBE LiveCycle Designer 8 - EMAIL SUBMIT BUTTON DOES NOT WORK

I created a new form in Adobe LiveCycle Designer 8, but the email submit button, nor a regular button assigned with a 'submit' function will do anything. It should initiate a new Outlook email but it does not. My default programs are set correctly (default email program and the default "mailto" program are set to Outlook). This document was created not only with ALC8, but on a Windows Vista PC with MS Office 2007. I ran a test to see if it would work on a WinXP SP2 machine with Office 2003 and it still did not work.
Can anyone help?

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

Email submit button doesn't work after digitally signing document

I have a PDF fillable form that works great except for the digital signature fields. Every employee needs to fill it out, sign it, hit the email submit button to faward it to the boss, who then signs it and saves it. There are two digital signature fields that need to be signed by different people. If the employee fills out all of the fields and then hits the email submit button, everything works as it should. However, if they sign it digitally like we need them to and then press the email submit button, nothing happens. It's like the button is no longer interactive at all. The mouse doesn't even change anymore when hovering over it. How can I fix this?

When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
Note that Mac users must have Acrobat or Reader installed and be viewing the PDF in Acrobat or Reader for it to work. Many (most?) Mac users have the Preview Application as their default PDF viewer, and it does not support many interactive features such as form submissions. Although some third-party PDF viewers for Windows support form submissions, many do not.
For those that do not use PDF viewers that support form submissions, they will have to manually attach the document to an email message.

Email Submit Button and Reader 7.0?

I was just wondering if the email submit button works in reader 7.0? I created the submit button so that it sends out the entire PDF form and the data instead of just the raw data, but someone tested it in reader 7.0 and it gives a "this operation is not permitted" error. I have professional 7.0, and it works great for me. So I was wondering if this was something to do with the version of adobe?
- Natalie

Hi Natalie,
To email the entire PDF in the free Reader, you would need to "reader extend" the form using LiveCycle Reader Extensions see:
http://www.adobe.com/products/server/readerextensions/pdfs/readerextensionsserver_ds.pdf
You can however email the XML data instead (as an alternate option)and this will work in the free Reader as well as in Acrobat.
Catherine
Adobe Systems

Email submit button is not working

Now facing strange problem for email submit button. A custome script (event.target.submitForm) is used for sending mail. It is working well adobe reader 9.1 but getting block Acrobat X pro. Also update reader can not submit the form by mail.
A pop box appears which says Acrobat does not allow the connection to:..........
I was trying to allow the restriction but not get any option to select. Edit > preferences > Trust Manager > change setting > under manage internet access I cannot edit any option.
Has adobe changed any policy? How can I submit form by email?

The email button can only work for Reader users if the document is Reader-enabled with Acrobat (or LiveCycle Reader Extensions). Do you have Acrobat?
For the text field problem, you just have to make them multiline. In LiveCycle Designer, select a text field, open the Object palette, and select "Allow Multiple Lines" on the Field tab. You may want to also select "Limit Length to Visible Area".

EMail Submit Button - Javascript warning

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