Email Submit Issues

I currently have Adobe CS4 now.   The problem I am having is with the form emailing to the person I  specified in the Email Submit button.  Instead, it wants to email to  me.  I never had this problem with the previous version.  I create a  form, I add a person to the submit email, I distribute the form, they  ask me for an email again, and now when they fill out the form, it sends  to me instead of the person I specfied in the form itself.
So, I had to  reinstall LiveCycle because I moved to Windows 7.  I created a form for  a user again.  I put her her name as the Submit to Email.  When I  distributed, it asked for an email there as well like before.  This time  I put her email in that place.  Now, of course, it emails to her, but  if I try to create a new form now for someone else, it still wants to  email to the prevous person.
Does anyone know why this is happening or how I  can fix it.  LIke I said, I never had this problem with the prevoius  LiveCycle.  I just don't get why it will not submit to the person's email I entered for the Submit button.
Thanks.

I'm running Acrobat 9.0 Pro.  I saw in the identity there that it was the other lady's address that I keyed in Lifecycle.  I just changed that one back to mine. 
I've been using LifeCycle for a long time now and just never had this issue with the Submit Email address going to a different address before in the other version.
In the previous version I was using, when I distributed the form and tested it, it went to the person's address entered for the button and not to me.

Similar Messages

  • Email submit button issue

    Hi Guys,
    I have designed few forms recently and i am fairly new to livecyle, I have actually 2 issues, bit odd and i have tried to be as much discriptive as i can.
    email submit button on all my forms works but it sends email to one perticular address and not to one that i programmed it to.
    I.e. Form 1 - email to  [email protected] - when i press submit button it will send email to [email protected]
    Form 2 - email to [email protected] - when i press submit button it will send email to [email protected]
    Form 3 - email to [email protected] - when submit button is pressed it sends email to [email protected]
    Now when i use this button on actual form it sends email to right addresse but it is obviously in XML format and wouldnt work for us, when i use button on distributed copy of the form (created via distribute form button) it sends email to wrong addresse in PDF formate (which is the formate we like).
    Also whatever i put in Email Subject box - it will always put "submitting completed form" in the email subject line.
    Not sure if it makes any different but we use outlook and i have tried this from several pcs.
    I think i have cheked and rechecked everything and can't fix it, any help would be great.
    Process i use to create this button is - Insert >standard>email submit, i will then put desired email address and email subject in relevant fields under Object pellette.
    Thanks,
    H

    There are two ways to set the adress in LiveCycle I know:
    1st is with the button itself, second is with Javascript/Formcalc.
    If I got you right and you have 3 different forms you could search for the [email protected] adress in the xml's and exchange it there or check out where the form gains the mail adress from. It's the easiest method to get rid of something you are not that sure where it is located in the form but know what it does ;D . (I had some similar problem since I overtook forms of someone else.)
    Did you check this thread out? http://forums.adobe.com/thread/462681?tstart=0
    Paul gave an example there how to deal with the various things on mail buttons.
    Edit: PS: On which event did you script it? Normally you can't script on the mail button itself so you need a fake button like Paul said.
    I'm also not good with Reader Extensions, since I can't experiment with those sry

  • Email Submit button issue after distrbution

    I am trying to distribute and collect forms at work using the email submit button. I am able to successfully submit the form when in preview mode, however something happens when I use the distribute function.  I distributed the email to my office as a test and when they click Submit they get a Check Names window that says: Microsoft Outlook does not recognize "1. Double-click the attachment."
    I also attempted to use my home computer (where I do not have Outlook) to submit the email and had no problems submitting (using gmail).
    What is going on, and how do I fix it?

    I didn't so much resolve the issue, as found a way around it. Since the problem only arose when using the email distribute button, I just didn't use it and emailed the survey as an attachment through outlook.
    I suspect the problem comes from upgrading Adobe Acrobat, but no one seems to know.

  • Email submit Button issues on form

    I am having an issue with attempting to generate email with a button in my form.  I had created one some time ago (using Acrobat PRO 9-Live Cycle) and the button generating email to a specific person seemed to be functioning properly.  I now had a person tell me that the usual person was not receiving his email.  When taking a closer look (I am now using Acrobat X) at the same form, the email function worked appropriately for me and went to the appropriate person.
    Now, however, when  I took that same form into designer to make some additions and continue looking at the button, I wrote out a new version of the form and the very same button does not function the same way.  Previously, a pop-up would appear and you could choose your normal e-mail or internet email and then, when choosing your normal method of email, a new email message would appear(which you could edit) and it would be directed to the person that was specified on your button properties SUBMIT tab as the SUBMIT TO URL.  
    Now when I look at my new form at the same button(generated from the original), I can't even locate a SUBMIT tab for the same exact button.  What happens when I click it is a pop-up that says it is sending the form to a totally different e-mail address (that I experimented with at some time in the past.   When I look at all the event scripts associated with that button, I now see a java script associated with it that refers to this other email.  Even when I change this email inside the code, the button still comes up with a pop-up that announces it will be sent to the original address (which I changed in the script).
    I tried to creat a brand new "email submit" button using that new object type, but it is still defaulting to that erroneous address and I am not seeing where to change it?
    I know there must be some behnd the scenes goings on that I just am not familiar with.......Would this email be stored elsewhere?....have the tabs changed for buttons, but then why can I still see that property on my original form?.......is there a better approach?.......help?!!!
    May or not be related.....I also added a print button and that does not function either, but no pop-up or warning there. I did not have one on this form previously.
    Thanks in advance!

    I discovered George Johnson's post on changing identity at EDIT->PREF->ID->EMAIL ADDRESS which answered one of my questions, but I still not sure about the other behaviours that I mentioned.

  • Windows 7 / Email Submit Buttons Issues

    Since Windows 7 has been released, none of my previous forms with Email Submit Buttons work.  Does anyone have any solutions or suggestions?

    Hi Pete,
    you can buy Snow Leopard for about USD 29 but you don't have to install OSX Snow Leopard in order to install the updated BootCamp Drivers from it.
    Since the BootCamp Drivers are on a seperate 'partition' on the OSX DVD (better said the OSX DVD is an OSX/Windows-hybrid disc) you can just install the BootCamp Drivers from it.
    Regards
    Stefan

  • Help with making an Email Submit button on a form!

    Im making a form using livecycle for the first time.
    Im trying to put on it a email submit button - i used email submit field and made the button. Then in the Objects Palette, in the box that says email address i put in the email address that i want it to be sent to. I then tried to email the form, and i received an email, but the attachment was just a bunch of codes, not the form. I want the email to come through with the PDF form.
    I searched on help and this is what i found:
    3.
    In the Control Type area, select Submit. Data will be submitted according to the settings in the Submit tab.
    4.
    Click the Submit tab and type the URL protocol in the Submit to URL box.
    To
    Use this URL protocol
    Example
    Submit the package to an ftp site
    ftp
    ftp://ftp.gnu.org/gnu/GPL
    Submit the package to a web server
    http
    http://myserver/cgi-bin/
    Submit the package to a secure web server
    https
    https://myserver/cgi-bin/
    Submit the package to an email address
    mailto
    mailto:[email protected]
    5.
    Select PDF from the Submit As list.
    I cant find where to change these options - can someone help?
    Thanks!

    Hi,
    The issue is that if the form is not Reader Enabled, then users with Reader cannot submit the form as a PDF.
    They can submit it as an XML file and then you would re-import this back into the form on receipt. It is an extra step, but it does have the advantage that the data being submitted as an XML file is very small.
    If you really need/want the form to be submitted as a PDF AND your users have Reader, then the form will have to be Reader Enabled.
    There are two options:
    Reader Enable using Acrobat Standard (version 9) or Acrobat Professional (version 8). This will give certain rights, like the ability for users with Reader to save the form and for the form to be submitted as a PDF. However there are licensing restrictions, see EULA.
    The other option is to Reader Enable the form using LiveCycle Reader Extensions ES2. This is a server product, which entails additional cost and a cost to Reader Enable each form. It is intended for processing large volumes of forms/large volumes of data.
    There is a summary here:
    http://assure.ly/gYyYc2
    So there are a couple of options.
    Form NOT Reader Enabled:
    Users cannot save the data they input.
    Data must be submitted as an XML file and processed on receipt.
    Form IS Reader Enabled:
    Users can save the data they input.
    Data can be submitted as a PDF (or XML file).
    Hope that helps,
    Niall
    Assure Dynamics

  • Email submit button concatenate subject and body

    Hello Expert,
    I'm trying to modify what the body of the email will look like once the user has pressed an email submit button. In Livecycle designer, I clicked on the button and viewed java script code
    this.resolveNode("#event.#submit").target = "mailto:"+$record.XXXXXX.MAIL_ID.value+"?subject ="+" Subject line "+"&body="+"Body of the mail";
    Whenever i click the button its conacatenate the subject line with -- " Subject line &body body of the mail ".
    My requirement is to change the body of the mail. Can anyone help me on this issue.

    Hi Abdul,
    Try this. Create a regular button and in the click event put this script.
    var mail;
    var add = mailAddress.rawValue; // the to mail address you want.
    var msg = "Sample message"; // This is the body of the mail Customize it as per need by fetching value from different fields
    var sub = "Sample Subject"; // This is the subject of the mail.
    event.target.mailDoc({
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              cCc: '',
              cBcc: '',
              cSubject: sub,
              cMsg: msg
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    Bibhu.

  • Email submit button - email subject doesn't work

    I have a form I created in Livecycle. I have an email submit button.
    The properties of the button let me change the subject of the email. But no matter what I set that to, when the button is click it will only send the form saying "Submitting Completed Form"
    I cannot get it to change to anything else!
    I am using a manual distribution method (also when saving it will let me rename the form, but then just creates a _distributed.pdf file that is the same name as the form).
    Also the email to never changes. I can set it to whatever I like, but when I distribute, it will also go to the person designated when I made the form.
    I'm using ES2 on Win 7 64 bit.

    What type of CC are you using. The only supported ones are Master Card and Visa. If you are using a different one then it will not allow you to use the Submit. I appolgize, I want to be sure of the issue.
    If you are still having problems the next step is a partial erase on the device. Here is a link on how to do that process:
    http://kb.palm.com/wps/portal/kb/common/article/23197_en.html

  • Problem with Email Submit Button in  Interactive Form

    Hi All,
    I am using EMail Submit Button in InteractiveForm.
    At run time when i click on this button then it is sending this pdf file in the form of .xml file at given Email address but i want to send pdf format only.
    Can anyone help me how to solve the issue.
    Thanks & Regards
    Dinesh Kumar

    Hi,
    Try doing the following
    try using the simple 'Button'. In the button's object properties, in the tab named 'field', select 'Control Type: submit'.
    Then, in the 'submit' tab in the object properties, choose PDF in the 'submit format' dropdown field.
    In the 'submit to URL field' type:
    mailto:nameataddress.com?subject=mySubject&body=Done
    You may need to adjust the e-mail address, subject and body text.
    Regards
    Ayyapparaj

  • Have a window pop up after email submit button is clicked

    Is there a way to have a pop up occur after a user has pressed the email submit button? I need to have a reminder pop up as the form is submitted. Thank you in advance!

    Have you gotten an answer to this question yet?
    Here's what I did:
    I created a regular button with the following script on the "click event"
    EmailSubmitButton.execEvent("click");
    Then created another button (EmailSubmitButton)with the Control Type set to Submit; Submit to url should be: mailto:[email protected]; and Submit as PDF (if you want the actual form to come back to you) or XML (if you just want the data).
    Then I added a script under the EmailSubmitButton's PreSave Event, which states:
    app.alert("Your Form Has Been Submitted.");
    I distribute my form using the Adobe 8 Wizard and it works great.
    I would like to add a script that closes the form after submission. The script I found is
    app.execMenuItem("Close");
    This script is placed on the next line following the above app.alert message under the EmailSubmitButton. It works fine if you send the form manually via email, but Adobe has an error message when I try to distribute it.
    If anyone can help me with this issue. I would really appreciate it.
    Thanks,
    Jen

  • Customise the email submit button with custom email, cc, bcc, subject and body - almost working!!

    Hi
    I have been working on trying to customise the email submit button to custom entry email address, cc, bcc, subject etc etc
    You can use the pre-submit function on the email button
    I am using the following code:
    this.event__click.resolveNode("#submit").format = formatlist.rawValue;
    this.event__click.resolveNode("#submit").target = "mailto:"+customemail.rawValue+"?subject="+subject.rawValue+"&cc="+cc.rawValue+"&bcc="+bcc.rawValue+"&body="+body.rawValue;
    THis is picking up values from a dropdown and a series of text boxes the values of each area.
    This works beautifully except for the subject area. For some reason teh subject area copies the entire srting from the subject onwards, all other areas (cc & bcc & body) all only copy the value assigned to its function.
    Any thoughts
    Feels like a bug in the coding but it may also be intentional.
    Thanks

    I believe that there was a bug logged for this issue, here is a workaround.
    Add a regular button to the form used to execute the EmailSubmit button  (you can make the EmailSubmit button invisible)
    On the click event of the "newly added" regular button add your script
    NameOfEmailSubmitButton.event__click.resolveNode("#submit").target = "mailto:"+customemail.rawValue+"?subject="+subject.rawValue+"&cc="+cc.rawValue+"&bcc="+bcc.rawValue+"&body="+body.rawValue;
    NameOfEmailSubmitButton.execEvent("click");

  • LiveCycle form creation - email submit button

    I created a form in LiveCycle with an email submit button.  The button works for myself and another person for whom I was creating the form for.  However, now that I am testing this form with other users the email submit button is not working.  When users click the submit button it clicks blue but no response.  Because it was created in LiveCycle do I need to do something to enbed the functionality into the form.  The steps to follow in the help file have produced no results.
    Thanks

    Paul,
    I did that and I didn't get any wizard.  Just a dialog box including instructions to save the file as another name and that is it.
    Am I suppose to get something else?
    >>> pguerett <[email protected]> 8/19/2009 9:22 AM >>>
    Then that is your issue .....I am guessing that your tests were done on Acrobat right?
    To be able to submit a PDF from Reader you must Reader Extend the document. Open the file in Acrobat and under the Advanced/Extend Features for Adobe Reader menu follow the wizard to conclusion. Save the file as a different name (I like to have RE in the name so I know that I have extended it - filename_RE.pdf). Now try it with the new file.
    Paul

  • I want to have users submit the form in PDF format but it doesn't work using the email submit button

    Hi all,
    I have a form that I want to be returned to a specific email address as a PDF File. This is so that reservations people can open the pdf, and extract the information from it. Keeping it as a PDF will allow them to easily read and use the form.
    When I use the "Add and Email Submit button" approach, as outlined in the "How to" area, everything works fine, except that the format of the submitted file is in xml, not Pdf which is what I need it in.
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    The first approach works, but is not in the PDF format that I need (I believe).
    The second approach keeps giving the following error when one selects the submit button - "This operation is not permitted".
    We use Lotus Notes (yes, I know...not my favorite either, and it may be the problem here).
    Any help that might be provided is greatly appreciated!!
    Rob

    Thanks, but, using the "free" version of Reader, there is no opportunity to open nor import the xml data - the menu options do not exist - there is no import listed.
    If we try to open the xml file directly, then we get an error - something to the effect of "unsupported file type, or the file is corrupted".
    I just noticed in my Pro version that there is the command File ->Form Data ->Import Data to Form... command. Is this what you are referring to?
    What do you recommend? Perhaps the easiest thing to do would be to purchase a few copies of Acrobat Pro for the reservations people to use? I was hoping that the free version of reader would do it, but perhaps not?
    Thanks again,
    Rob

  • Email submit button doesn't work with Thunderbird

    I created a LiveCycle (v8.2.1) form with the email submit button. Works fine if the sender is using Outlook. If their using Thunderbird, it does not. I installed Thunderbird on my system (normally I use Outlook) and set Control Panel/Internet Options/Programs email to use Mozilla Thunderbird as the email program. When I click the Email button on my LiveCycle PDF form, I get a message telling me: Select an Email Client. The "Desktop Email Application" radio button is checked and that should be fine; the explanation for this button indicates that it should be checked "if you currently use an email application such as Microsoft Outlook Express, Microsoft Outlook, Eudora, or Mail.". I leave that checked, since I am using an email application and click OK. After 20-30 seconds, I get a message with the title bar: Microsoft Office Outlook "A program is trying to access e-mail address information stored in Outlook..." Allow|Deny|Help. I click Deny. After a minute or so, an Outlook "New" email window appears with the appropriate information from my LiveCycle PDF form. Right content, wrong email client. Since Thunderbird is my "default" email application, where is LiveCycle coming up with Outlook? What do my customers do who don't use Outlook?
    I hope someone has a good solution.
    Thanks.

    When you click the submit button, do you get a window that has the title "Select Email Client"and has the options of "Desktop Email Application" and "Internet Email"? If not, does anything at all happen?
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  • ADOBE LiveCycle Designer 8 - EMAIL SUBMIT BUTTON DOES NOT WORK

    I created a new form in Adobe LiveCycle Designer 8, but the email submit button, nor a regular button assigned with a 'submit' function will do anything. It should initiate a new Outlook email but it does not. My default programs are set correctly (default email program and the default "mailto" program are set to Outlook). This document was created not only with ALC8, but on a Windows Vista PC with MS Office 2007. I ran a test to see if it would work on a WinXP SP2 machine with Office 2003 and it still did not work.
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