Email Syncing - Blackberry 8830

Our office uses an external server i.e. no server within our office or managed by us. We use MS Office Outlook 2002 and the email accounts are IMAP. The BBs are with Bell now but we had the same issue with Rogers as well. When a Consultant opens an email on their BB they arrive back at their computer (either 5 minutes or a day) and the same email in Outlook at their computer will be “opened - unbold”. When we open an email in Outlook (on our computer) and go away from the computer and refer to the BB – the BB will show that same email as unread, no matter how long it has been – an hour or a day. Is there anyway to have the BB understand when we read an email in Outlook it should show as read on the BB as well?
Also, the BBs are set to “sync” with Outlook, so if I have 60 emails during the day and have deleted 40 the BB will only “update” the removed emails approximately every 12 hours. Can this setting be changed to every 2 hours or so?
Thank you.

Hi and Welcome to the Forums!
See this KB for a description of the reconciliation features that are available via BIS:
KB05133 Email reconciliation features for the BlackBerry Internet Service
As you can see, it is working as designed (WAD). I know, I'd like it to be different as well...but it is what it is.
Your second question -- you say "sync", but that has too many possible definitions. What BIS does is reconcile to the server on a 15 minute interval basis (there are times that it goes faster, but 15 is the max). But, some actions are higher priority than others...with reconciliation of deleted items being of a lower priority. BTW -- this priority is also normally low on the server end as well -- it must present to BIS the deleted status of the message, and most IMAP environments do this also at a low priority. So, the low priority for both IMAP as well as BIS means that it'll work pretty much as you are seeing.
It is important to understand that BB's are not designed as the primary email device. Rather, they are designed as an adjunct email device, presenting you with new messages while you are mobile and allowing you to send emails while mobile as well. Reconciliation of the mailbox is of a lower priority...by design.
Also, BB's are therefore not designed to be a replica of the mail server...rather, they are as described above. This is in contrast to how other devices work (i.e., Windows Mobile, iPhone, etc.)...those try to be a replica of the server, which takes more space on the device plus puts more traffic onto the wireless network. RIM elected to take a different approach, with the results you are living with.
And, finally, no...there are no settings for you to adjust. It is what it is...by design.
Hope that clears it up for you!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can not sync my Blackberry 8830 with MacBook using Pocket Mac for BlackBerryto Entourage 2008

I recently purchased a Verizon plan with my new BlackBerry 8830 Curve. I also downloaded pocketmac for blackberry with the Verizon technical support person. He spent almost 2 hours with me yesterday. We still can not sync my Blackberry contacts and calendar events to my mackbook on Entourage 2008.
This is the message I get:
[02:20:57.110] Could not lcoate the Microsoft Entourage Office Synchronization Tool.
[02:21:01.076] Could not lcoate the Microsoft Entourage Office Synchronization Tool.
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Guess what ? Pocketmac for Blackberry just released a new version this afternoon. 4.125.
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Need help syncing Entourage - PocketMac - Blackberry 8830

Hello,
I am new to Mac and am having a bit of trouble. I installed Entourage and Pocketmac and am trying to sync Entourage with my Blackberry 8830. I can sync my Calendar and Contacts without a problem, but neither my Tasks nor my Notes will sync at all. I have searched around online and have not found reference to this exact problem anywhere. I would like to get this resolved as soon as possible and would appreciate any advice, tips or fixes anyone may have.
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I have the same equipment (MacBook Pro) and 8830 and I'm getting the same results!! I also unchecked the "Tasks" and "Notes" and it synced fine. Since I'm using the "Getting Things Done" method, i'm going nuts without my tasks!! I hope a solution is found soon.

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I am trying to forward my msn email account messages to my Blackberry 8830 and when they come in to the device, I can read the header info, but the body of the message is a mess of HTML codes.
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I have a msn account and both that account and the Gmail account are automatically sent to the blackberry divice. Theycan be set up on the blackberry/verizon site or from the device. I called and verizon confirmed they were set up right.
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Blackberry 8830 wireless synch help

Can someone give step by step instructions to configure my device so that it syncs to my laptop
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lp4birdie wrote:
Can someone give step by step instructions to configure my device so that it syncs to my laptop
wirelessly as my USB is bad.
Wireless data synchronization prerequisites
• Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
• Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator.
Synchronize organizer data over the wireless network
1. In the address book, calendar, task list, or memo list, press the Menu key.
2. Click Options.
3. Set the Wireless Synchronization field to Yes.
4. Press the Menu key.
5. Click Save.
To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
You can find more information about your Blackberry device at the link below:
Blackberry 8830 Support

Blackberry 8830 & Oracle Connector?

Hi,
Has anyone else tried syncing the Verizon Blackberry 8830 with Oracle Connector for Outlook? I tried installed the BBDM patch from Oracle....but that only seems to work with BBDM 4.1. BBDM 4.2.2 is required for the 8830. Anyone have any workarounds? Or have you had any luck getting this to work?
--Bill

FYI - I don't think you HAVE to have BBDM 4.2.X for
the 8830s (or any other BB for that matter).
Usually you need the install CD to get the device
driver so that Windows recognizes the device
correctly but after that you can use BBDM 4.1 (with
the Oracle Patch) and Outlook 2003 to sync contacts
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I do it every day with my 8100 and setup a customer
yesterday with his 8300. We've yet to run across a BB
that wouldn't use an older version. You do lose some
functionality (Media Manager for one) but generally
thats OK with business users.I can't get this work, maybe you could post intstructions for what has worked in the past?
This doesn't seem to work with the 8830. I install the Desktop Manager 4.1...and it doesn't recognize the device. So I install the .msi package for Blackberry Device Manager 4.2 or the .msi package for "USB & Modem Drivers 4.2". It appears to install properly...but during the install, it removes the Desktop Manager 4.1. If I try to reinstall 4.1 minus the device manager, it will not let me...that is a requited component.
Has anyone had any luck? This is very very frustrating.
I talked to Oracle support a few weeks back, and they said that RIM purposely locked out 3rd party vendors with this release. I have sent a letter to RIM asking them to work with vendors such as Oracle. So if you are having the same issue, please do the same!
Message was edited by:
[email protected]

Blackberry 8830 World Edition -- won't play internet video

I cannot get my Blackberry 8830 World Edition to play internet video, such as YouTube videos, etc.
When I click to play them on my phone, I get this message:
"a problem occurred when trying to render page"
Can anyone help?

If I'm not mistaken, you need OS 4.5 to do that and OS 4.5 has not been "officially" released yet despite what RIM tried to suggest in an email they sent out the "Blackberry Owners Lounge" members a month or so ago. I'm running the latest beta of OS 4.5 and it runs Youtube vids with a small tweak.
Unfortunately, you'll probably just need to wait until RIM finally gives us 4.5 officially.

How to keep track of emails btn Blackberry & Outlook???

Hi,
I'm considering buying a Blackberry Curve (Sprint). My hangup thus far is that I want to have all of my sent emails in my Outlook on my home computer. My solution thus far has been to use GoToMyPC so that I can connect to my home PC from any computer and take care of my emails. Also, I work mostly from home, so this isn't a huge problem in terms of convenience and efficiency.
Most people tell me that they CC themselves when they send an important email from their Blackberry. This is how they keep track of important emails sent from their Blackberry. IS THERE ANOTHER WAY? A MORE RELIABLE WAY? IS THERE A WAY TO HAVE ALL EMAILS SYNC'D WITH OUTLOOK WHEN (THEORETICALLY) SYNCING MY BLACKBERRY WITH MY HOME COMPUTER? IF NOT, WHAT IS THE BEST WAY?
Thanks in advance,
Gary
Solved!
Go to Solution.

I have two (2) EMails addresses; on is my blackberry address, and the other is my Outlook. I mostly give out my Outlook address so I could have it on my PC at home, and when Isync it is there,. Or, in the field if I inadvertantly delete a message, I know it will still be on my PC at Home. I think your friend is correct. If she has the Blackberry
Enterprise System through her IT Dept. at work. I have the BIS (Blackberry Internet Service).
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Email syncing on a Mac

Hey All,
I just switched from an iPhone to a Blackberry. I am sure this is just a simple set up thing, but I have not been able to figure out how to get my phones email to sync with my MacBook Pro desktop? For example, when I read and responded to an email on my iPhone, when I opened mail on my laptop, the accounts would sync so I was not spending time reading emails twice. The other issue is that I do not have a record of sent emails that are sent from the phone. What was also nice on the iPhone was the feature enabling me to keep calendars and contacts synced at all times as well. Is any of this possible on the blackberry? I am wondering if I can do it when I sync via pocket mac or missing sync at the end of each day, however I have not gotten either of them to work either. I would think that Blackberry has the email syncing thing figured out at least. My email accounts are all set up as imap.....its also annoying that everytime I send an email from my phone, I get a copy of it on my desktop as new mail? Someone tell me this all does get better!
Thanx in advance for any help you can toss my way

Vector, Greetings, and welcome to the BlackBerry.com Support Forums.
If your BlackBerry is on a personal BIS account setup, you won't have your mail and messages reconciled. Sorry.
Calendar and Contacts--yes, via the USB cable and Desktop Manager, or on a Mac, with PocketMac or Missing Sync.
Blackberry actually does have the mail reconciation figured out (way before the iPhone, lol), but you have to pay for that service. Called BES, enterprise service.
Good luck.
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Calender not syncing on 8830 with OS4.5

I have an 8830 and just upgraded to VZW OS 4.5.0.138
I'm running into two problems:
1. it doesn't seem to be syncing my calendar with outlook (2003). it worked fine with OS 4.2
2. I'm using a Today theme and on the Today screen it only shows calendar entries I add directly to the bberry (doesn't show calendar entries that were added via Outlook)
Any ideas or help would be hugely appreciated.
Thanks!
Message Edited by ironmanlife on 04-28-2009 08:26 PM
Solved!
Go to Solution.

How did you figure out this problem? I checked the link you attached to your post, and did what was suggested, but I still cannot sync my blackberry 8830 WE (Verizon) to my Outlook 2007 Calender. It was working fine when I was running version 4.2. I am currently running version 4.5.0.138. My DSM is version 4.3. Everything else syncs fine (contacts, tasks, and memo pad). Please help....... Also, did your BB run slower after installing the new OS? Mine seems to be much slower than before. Any help will be appreciated.... Thanks a bunch.

How do I stop the EMAIL sync between my desktop and my laptop?

How do I stop the email sync between my desktop computer and my laptop? Right now, the laptop is set to automatically load my email when I click on mail. I use my desktop daily; laptop only when traveling. The laptop is somehow set to receive ALL messages, so I get messages that are several weeks/months old. I want to be able to manually sync and NOT have all of the hundreds of old, already viewed messages sent to my laptop. However, I DO want my desktop to receive all of my old messages so that I can have them when I return from traveling. Thanks.

Actually, your mail isn't 'synchronizing' in the conventional sense at all. And, you are effectively trying to make it do so manually at the present time. As you have discovered, this simply does not work.
The only way that you can effectively address your requirements is to use IMAP—rather than POP3—technology. Using IMAP will allow you to readily control what is stored on the server, and will provide a view into that data store when you use your portable computer.
While is is possible to use POP3 and set one computer to delete mail from the server and the other not to, this is potentially fraught with problems, and will not fully address your concerns.
An IMAP option is available from such providers as Apple with .Mac, AOL with AOL Mail and AIM Mail, and Google with GMail. You can convert an existing POP3 account with such a provider to IMAP with little difficulty, or initiate a new IMAP account with such a provider and forward mail to it from providers who do not offer such an option.

Does email sync over iCloud also support sync of non iCloud email accounts?

I use mac, ipad and iphone with sync over iCloud. While ipad and iphone sync emails of both iCloud and non iCloud email accounts, email sync between mac and ios devices works only for iCloud email account.
Please clarify whether iCloud should sync emails of both iCloud and non iCloud email account across all apple devices (mac, iphone, ipad) or it is not designed to do so.
Thank you.

Thank you for clarification.
However, after rechecking everything again, I can cofirm that full sync of all email accounts (icloud and non icloud) on all apple devices works perfectly as long emails originate from ios device. Unfortunately, this does work if email is sent from mac.
Thanks again.

Error when running the application in BlackBerry 8830 Sprint Simulator

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Hi Mathan,
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Are there any Outlook Email Sync Tools Available f...

Hi, I've had the n900 for a while now, bit peeved with it, was sold as having proper tbt gps etc, that's another story I guess and one which is well documented elsewhere . Only getting round to setting up my email sync now and guess what, it doesn't work!! You don't seem to be able to sync emails between Outlook and the n900, not using PC Suite or OVI suite from what I can see. My work domain and mail is hosted on gmail, I leave a copy of the messages on the server so I can get in Outlook and on the device. Sometimes when I read a message, or reply to a message on the n900 it will never come through to Outlook, even though a copy is being left on the server. it would be nice if a sync tool was available for this, anyone know of any?
Thanks
Eamonn

you have a couple of options.
first, you have to know that ALL messages you send from your n900 do not get put on the server, but are actually in your "sent" folder on you n900.   so you will need to open that folder, and select all, then move to a folder on your server.....should you be using imap.
next.   i would recommend that you set up your email as imap. it is similar to using MS exchange except that it is free, it does not sync your contacts, it does not sync you calendar. but works great. you will be able to see all your folders on your gmail account and even be able to transfer all your sent email on you n900 to your sent email on your gmail account.
i would stay away from OVI suite as it will just make a mess.   with the n900, it is not necessary to have anything sync with outlook, except your contacts, notes, calendar. so use PC Suite instead as it works solid!
now, since you are new, there is a way to make your n900 email work much faster and smoother as well.
first, install these repositories to your n900 for future use. just click on the links within the browser of your n900 and they will auto-install for you.
EXTRAS-TESTING
EXTRAS-DEVEL
now open your appmanager and install rootsh. (this will help you for later as you read in this forum...at least for things that CPitchford and Ceroberts75 post)
now, here are directions to make your email client work much faster. since i cannot attach a .tar file to this, if you send me a pm, i will send you a link to download a safe copy of it for you to use.
save the .tar file to root folder (your root folder is going to be n900 or whatever you named your unit)
open xterm
sudo gainroot
cd MyDocs
to install, use this code:
tar xzf modest-3.4.2-baxyp-1.tar.gz -C /
NOTE: There are 2 spaces after the ".gz" and 1 space after the "-C"
it will just do an immediate prompt again, and seem like nothing happened, but it did.
to uninstall and go to original settings, use this code:
apt-get --reinstall install libtinymail-camel-1.0-0 modest
now for the Nokia Messaging: i started a thread for this Nokia Messaging.   Nokia messaging will auto-sync all your email like stated above, but there are different limitations to alerts and such on the n900 and if you only have a few email addresses, imo, it is better to just set them up in the modest email client (standard email installed). it will also save a few taps everytime you have to see the email.
FOLLOW THESE DIRECTIONS:
with symbian, you just need to go to email.nokia.com and install it.
but...on maemo, it is built in.
open email client
menu
new account
next (wait for it to search)
choose your region
service provider: Nokia Messaging
next
e-mail address: (to the nokia messaging account you have for login)
password: (to the nokia messaging account you have for login)
next
it will search...and probably have an error with server and then ask to have you put in all the advanced information. use this information below:
email address:
your nokia messaging login email
incoming:
mail.nokia.com
143
outgoing:
mail.nokia.com
587
with no securities used.
next
this should do it and then you will see it start to sync.
then you can go into the settings of nokia messaging and set up the sync settings and times.
now when you open your email client, you will see "Nokia Messaging"
when you tap on that, you will now see all the email addresses you have set up for nokia messaging.
you can add up to 10 email addresses on the nokia messaging....and i am currently using 6 on my integrated email client...so you can have at least 16 email address on your n900 now, probably up to 20.

Email Sync on Vista 64 not working

Hi,
I am using a N79. I have configured the Email Sync and it's working fine with Vista 32 bit.
Now I've got a new PC with Vista 64 bit. I installed the PC Suite with the same version I as on the 32 bit Viste (7.1.30.9)
The N79 is recognized by the PC Suite and a sync is possible for Notes, Callendar and Contacts but NOT for E-Mail
On the 32 bit PC the E-Mail sync is available.
Any Idea?
Thanks
okm
Solved!
Go to Solution.

Hi, thanks for the update hint, but at the moment it is not possible (please do not start a discussion and accept my answer) It is working now. I deinstalled everything, used the PC Suite Cleaner, restarted my PC. I downloaded the PC Suite again and installed it. After the installation I plugged my device in. The driver was not recognized and I downloaded the USB driver. After the installation the device was recognized and I can sync Emails again. Regards and Thanks OKM

Email Syncing - Blackberry 8830

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