Email syncing issues with outlook/entourage/iphone

I am having problems syncing my gmail when using Entourage 2008 on MacBook Pro, Outlook 2010 on Toshiba, and my iphone 3. If I read a message for the first time on my iphone it will not download to outlook. If I read a message for the first time in outlook it will not download to entourage. All messages seem to download to my iphone. I have everything set up to leave messages on server. I tried setting up all accounts as POP vs IMAP but that doesn't seem to help either. Any help would be greatly appreciated.

A POP account is designed to be accessed with a single email client only. To accomplish what you want along with having access to all server stored mailboxes and all server stored mailboxes kept synchronized with the server with each email client used to access the account, you need to access the account as an IMAP account with each email client.

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PC Sync issues with Outlook and Iphone

Can anyone point me to a discussion group which can address the sync issues I am having with my iphone since upgrading itunes and iphone last night on my windows PC.
Most discssions threads are mac orientated and as a result I rarely get a response to my issues!
I am not able to carry out any syncs on my iphone as it crashes outlook.
I appreciate any advice to where top look for an answer to this.

I found a workaround and I hope this helps someone, I had a client with this issue today. Her iPhone synced up great with the outlook calendar but not with the contacts and that was what was important to her. Here is my words of advice.......
1. Please don't bash apple on this issue, I have seen many posts that do this on this topic.
Apple seems to be releaseing full exchange support in June.
2. Here is what I think is going on.
Take a look at WHAT type of set up you have on your outlook (imap, Exchange, or POP)
If you use your outlook with imap or exchange, outlook will not create a .pst file, you will have a .ost file which seems like itunes sync cant read and you get an error. With a pop account you get a .pst file.
Here is what I did.
I made a personal folder and copied all of her contacts to it and changed the DEFAULT mail folder to point to the newly created personal folder. (personal folders make a .pst file)
then I went into iTunes and started a sync and all the contacts got synced up with her phone. ( she was very very happy )
Hopefully in June the iPhone will have full exchange support.
Hope this helps and please correct me if i'm wrong.
Thanks

Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

I have an iPhone 5 and after changing email addresses am having syncing issues with Outlook.

My calendar syncs from my computer to my iPhone but not from my iPhone to my computer. It used to sync both directions. I'm guessing the same is true of contacts. I've gone through all the tabs in iTunes. The calendars are checked properly but I can't find anywhere to say update information on computer using information of the iPhone. I fell like that used to be an option. I've tried restarting everything to no avail. Does anyone have any suggestions?

And I forgot to mention I have just changed email addresses so with the old email it was all working then with the new email I'm only functioning one direction.

IPhone calendar sync issues with Outlook

I have a problem with syncing my iPhone calendar with my Outlook 2003 calendar.
For example, let's say I had a 12pm appointment today displaying both in my outlook and iPhone. However, when I sync my iPhone after the event e.g. at 3pm, the appointment entry in the Outlook is removed, whilst the appointment entry on my phone remains. I did not edit either of the appointment entries. Even if I re-sync my phone, the 12pm appointment still remains in my phone whilst it's missing in my Outlook.
Are there others encountering the same problem as well? Any ways to fix this problem? Thanks

I've talked to them. Very helpful, but no solution. The iPhone Specialist I spoke to had not heard of the problem before. At one point he put me on hold and came back to say that he had checked with some people and they had heard of this "emerging" problem but had no answers. He admitted that all problems are "emerging" problems, given that the product has been out for only 2 weeks. We tried a variety of things with no success. I had to tell him about the manual workaround - going into each appointment, setting it to recur, etc. This does make it reappear, but isn't practical for those of us with tons of appointments. I'm not shocked that they don't want to acknowledge this, given that calendar synching is so important to their targeted business customer base. It's hard to believe that they could have screwed up something that every other manufacturer seems to be able to do well and that is at the same time so critical to business users.

Having sync issues with Outlook 2011 since upgrading to Mavericks

Hi All,
My work Macbook Pro 13" is having issues syncing my inbox and sent mail automatically. It's a hit or miss if I recieve emails in my inbox in a timely mannor with out pressing the Send/Recive button (even when i press it takes minutes to update). My Sent Items can show up an hour later even if I hit the Send/Recieve button.
All my mail is there and shows up/syncs on my iPhone quickly. I upgraded to Mavericks right when it came out and have only been having these sync issues for the last week or so.
I've cleared my mail cache and that didn't work. My calandar reminders and contacts don't seem to have any issues and no other apps have been preforming slow or strangely.... just my VERY important work email. My tech guys are stumped and I wanted to try you guys before they do a major rehaul of my system
Thanks!

A new Outlook Identity will most likely solve your issues. If you have any data under "On My Computer" folders, see this link:
How to move your data to a new Identity
BTW, how much free space on your drive? Use Disk Utility in Applications/Utilities to find this info. You need a minimum of 10% free but 15-20% is recommended.
Outlook gets very sluggish when you are low on disk space. If you have a bunch of older Identities from previous rebuilds you can delete these to help free up space.

ICloud sync issues with Outlook 2007

I am currently using Outlook 2007 and want to sync my Iphone 4S with it. I have setup the icloud settings etc and I am having the following issues.
When I change something on my phone there is no wireless sync happening even though its setup?
When I go to my outlook calendar it gives me two choices. A pink tab says Calendar in Cloud and a green tab says work in Cloud. When I sync my phone calendar changes show up in the green Work in Cloud. However, the Work in Cloud does not contain many of my previous inputs prior to starting with the icloud service.
When I click on Contact it’s initially blank and says no contacts, if I click on Contacts in Cloud my contacts show up.
Can you help with these items? Thanks in advance.

ok...
From experience, I can tell you the two calendars are both default calendars with iCloud. 'Work in Cloud' probably doesn't contain any of previous inputs because your iphone probably defaults to your regular calendar.
For me, I was able to get a good understanding by looking at the icloud calendar at icloud.com and the outlook calendar side by side. I recommend doing so, and playing around with things so you can figure out how they work.
With Outlook, you are going to have locally stored stuff (like Contacts), and your cloud-stored stuff (like Contacts in Cloud). That is why you are seeing two different sets of data. It looks like you dont have any locally stored contact, which is fine. All of your contacts are in iCloud (or...Contacts in Cloud), which should correlate to your iphone. again, it might be best to just pull up icloud.com, and put it side by side with outlook. it helped me get a good understanding of how it works.

Sync issue with Outlook: Notes and Contacts ok - Calendar stopped syncing

Greetings,
Syncing (via USB cable) between my iPhone 3GS (3.1.2) and Outlook 2003 SP3 (Cal, Contacts, and Notes) has never been an issue until my recent upgrade to iTunes 9.0.2.25. Since then, I noticed that my Calendar was no longer syncing either way. When I hit "Sync", iTunes would indicate that it's going through the motion of syncing calendar but no synchronization of the items take place. Contacts and Notes continue to sync fine. One off behavior is that when I connect my iPhone via USB, I get a pop-up window with "Apple iPhone" header
indicating "Camera connected" with option to pick an app (ie. MS Word) to lauch for this action. Never seen this pop-up. I just cancel out of it.
Few things I did to try to fix the issue, in vain:
1. iTunes->Info->Advanced: forced a "Replace information on this iPhone" - no changes to my calendar
2. iTunes->Edits->Preference->Devices->Reset Sync History - all calendar entries on iPhone are gone
3. "Repair/Reinstall" iTunes by running the install executable
I stopped by the Genius Bar for an appointment related to my battery issue and asked the fellow about my sync issue. He wasn't "aware" of the issue.
Anyone has a suggestion for me to try? Thanks!!!

I tried now several things to resync my data cause it realy s*cks without. I tried to install itunes 9.0.2.25, 9.0.1 and 9.0.0 but nothing helped so far. I also tried to set Outlook 2003 as standard program for mailing (one forum wrote that helps, too) and I tried to find out if something blocks the communication betwen Outlook 2003 and itunes. But nothing could help so far, still no sync.
I find it interesting that when I connect my iphone to my PC an then switch in itunes to the device and the "info" pane where I can setup all my sync data with PIM programs that Outlook still remains there as default synced application. But the subfolder in contacts also the mail accounts that should be synced cannot be seen. The option to force itunes to overwrite the calendar, contacts, notes and mailaccount data on the iphone no matter what can be selected. But when i do the synchronisation all of these options are unmarked again.
Atm I'm thinking of tracing the problem down with Filemon.
Message was edited by: madmaxzwo

Sync issue with Outlook 2010

Hi,
Not sure if this would be the correct place for this, but here is my issue
We have a client with Exchange 2010, and Outlook 2010 and they seem to be getting sync issues. the error that comes up is
10:58:52 Synchronizer Version 14.0.6117
10:58:52 Synchronizing Mailbox "User Mailbox"
10:58:52 Synchronizing local changes in folder 'Inbox'
10:58:52 Uploading to server "server.domain"
10:58:52 Synchronization of some deletions failed.
10:58:52                  [0-130]
10:58:52            2 item(s) deleted in online folder
10:58:52 Done
And here is another example
10:27:20 Synchronizer Version 14.0.6117
10:27:20 Synchronizing Mailbox "User Mailbox"
10:27:20 Synchronizing Hierarchy
10:27:20 Synchronizing local changes in folder 'move folder'
10:27:20 Uploading to server "Server.domain"
10:27:20 Synchronization of some deletions failed.
10:27:20                  [0-130]
10:27:21            3 item(s) added to online folder
10:27:21            3 item(s) deleted in online folder
10:27:21 Synchronizing local changes in folder 'move folder 2'
10:27:21 Uploading to server
"Server.domain"
10:27:21            4 item(s) added to online folder
10:27:21 Downloading from server
"Server.domain"
10:27:21 Done
10:27:25 Microsoft Exchange offline address book
10:27:25 Download successful
Now I have tried some of the standard troubleshooting steps but it seems to keep happening.
This is what I have tried
1) turned off any 3rd part addins
2) turned on outlook logging, but it does not seem to indicate any errors, or I may not be reading it right
3) removed the ost file, and let outlook recreate it
4) turned off cache mode, and turned off offline file, re-open outlook turned back on offline file, cache mode
5) removed exchange support files for outlook, and repaired office
So I am not sure where to proceed from here.
Thanks
Tim

Hello Tim,
Is there any new update on this thread?
Thanks,
Simon
Exchange Forum Support
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[email protected]

Sync Issues with outlook 2007

here is the issues in a nutshell.....
1) When I put an appointment into my blackberry as a full day, it syncs with
my outlook as a 2 day appointment. This also happens when I do an all day
appointment in outlook it changes to a 2 day appointment on my blackberry.
2) Also when I put an appointment into my blackberry at a specific time eg.
8:00am meeting it syncs in outlook at 7:00am meeting, one hour earlier…….
Strange
I have been through all the blogs and crackberry.com, and this one but can’t seem to find
a resolution…..
I have downloaded the DST patch for both outlook and blackberry but nothing
changes…… adjusted both clocks on Outlook and my Blackberry as well. I have verified that the BIOS clock is also correct.
I am running the blackberry desktop manager 4.3, Outlook 2007, and have a
blackberry curve 8310, that has v4.2.2.153 software on it.
Any help would be appreciated
thanks in advance

ok...
From experience, I can tell you the two calendars are both default calendars with iCloud. 'Work in Cloud' probably doesn't contain any of previous inputs because your iphone probably defaults to your regular calendar.
For me, I was able to get a good understanding by looking at the icloud calendar at icloud.com and the outlook calendar side by side. I recommend doing so, and playing around with things so you can figure out how they work.
With Outlook, you are going to have locally stored stuff (like Contacts), and your cloud-stored stuff (like Contacts in Cloud). That is why you are seeing two different sets of data. It looks like you dont have any locally stored contact, which is fine. All of your contacts are in iCloud (or...Contacts in Cloud), which should correlate to your iphone. again, it might be best to just pull up icloud.com, and put it side by side with outlook. it helped me get a good understanding of how it works.

Calendar Sync Issue with Outlook 2007 / Exchange

Contacts are syncing fine.
I;ve tried Outlook 2003 and 2007... same problem with both.
Here's the error:
Microsoft Office Outlook
'OutlookSyncClient' exited without properly closing your Outlook data file 'C:\Documents and Settings\Brandon\Local Settings\Application Data\Microsoft\Outlook\outlook.ost'. 'Microsoft Office Outlook' must be restarted. If this error message recurs, contact support for 'OutlookSyncClient' for assistance.
Any help would be appreciated.

So here's the only solution I've got so far and obviously it is not ideal...
I switched to a different computer and installed outlook 2003. No calendar at all prior to this. Installed iTunes 7.4.x and plugged in the iPhone. I told it to sync contacts and calendar (merge) with Outlook. I DID NOT connect this outlook client to the exchange server at all.
Worked like a charm. I still have no idea how to get this working with Exchange. OST by default is the way cached exchange stored files... so I'm welcome to any suggestions for somehow getting everything into a clean pst file that still syncs for offline use with exchange.
APPLE - outlook sync is an issue. It's not just me (google search proves it).

8130 Sync issues with Outlook 2007

I have a pearl 8130. My work schedule is sent to my phone but when I sync my phone to the computer, it doesn't show up in Outlook (2007). I think it might be because of the fact that the organizer field has someone else's name on it... maybe... but I can't find any options in the manager to get around it. I don't know where the issue is b/c I got this job at about the same time I got a new computer, new version of outlook and the blackberry desktop manager update so... if any one has any suggestions of something I could try it would be greatly appreciated
-sh

ok...
From experience, I can tell you the two calendars are both default calendars with iCloud. 'Work in Cloud' probably doesn't contain any of previous inputs because your iphone probably defaults to your regular calendar.
For me, I was able to get a good understanding by looking at the icloud calendar at icloud.com and the outlook calendar side by side. I recommend doing so, and playing around with things so you can figure out how they work.
With Outlook, you are going to have locally stored stuff (like Contacts), and your cloud-stored stuff (like Contacts in Cloud). That is why you are seeing two different sets of data. It looks like you dont have any locally stored contact, which is fine. All of your contacts are in iCloud (or...Contacts in Cloud), which should correlate to your iphone. again, it might be best to just pull up icloud.com, and put it side by side with outlook. it helped me get a good understanding of how it works.

Sync issues with outlook and office 365

one computer keeps getting sync issues. This does not have issues with any other computer in the same 365 account.
i have already recreated the outlook profile but the error still comes up in the sync issues folder.
the error log says:
17:58:39 Synchronizer Version 12.0.6672
17:58:39 Synchronizing Mailbox 'xxxxxx'
17:58:39 Synchronizing Hierarchy
17:58:40 Synchronizing server changes in folder 'Inbox'
17:58:40 Downloading from server '[email protected]'
17:58:53            8 item(s) added to offline folder
17:58:53 Synchronizing server changes in folder 'Drafts'
17:58:53 Downloading from server '[email protected]'
17:58:53 Synchronizing server changes in folder 'Junk Email'
17:58:53 Downloading from server '[email protected]'
17:58:54            1 item(s) added to offline folder
17:58:54 Done
17:59:07 Microsoft Exchange offline address book
17:59:07                  Not downloading Offline address book files.
A server (URL) could not be located.
17:59:07         0X80004005
Regards Jake Gardner If you found this post helpful, please give it a helpful vote. If it answered your question, remember to mark it as an Answer.

Hi,
Do you mean other machines that configured with the same email account don't have the issue?
Have you ever tried to manually download the Offline Address Book? On the ribbon, go to SEND/RECEIVE tab>Send/Receive Groups>Download Address Book...
If issue persists, please first check that the Background Intelligence Transfer Service (BITS) service is running:
Go to Control Panel\All Control Panel Items\Administrative Tools, and then click "Services".
In the list of services, click "Background Intelligence Transfer Service", and then make sure that the status of this service is set to "Started".
Outlook uses BITS to connect to the URL that's provided by the Autodiscover service. (Outlook use Autodiscover service to automatically configure themselves for access to Exchange server.)
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Sync issue with Outlook Calendar

I just got my first BB - the Pearl 8120. I installed the Desktop Manager v4.6 off the BB web on an XP tablet pc. I set it up to syncronize with my outlook 2003. The sync worked fine for the contacts, however, when it started syncing the calendar, it started up saying it was reading from MS Outlook Calendar and read through the items until it reached 2096/13344. It stalled for about 30-45 seconds and then started up again until it reached 4613. It stalled again, but started up again. At record 6089, a message comes up that says "Intellisync - The operation terminated unexpectedly". I push "ok" and it returns to the desktop manager. If I push sync again, it comes up and says "Intellisync - unknown error reported". I have to close out of the desktop manager and restart to have it sync again. I tried syncing just the notes and it worked fine. I also sync'd the tasks with no issues. However, everytime I try syncing the calendar, it bombs out.
I tried to see if there was a suspicious calendar entry in outlook, but I can't find which entry it is bombing out on (just the number - the entries listed in the log don't appear to be in a specific order).
I turned off my anti-virus and had the same luck.
I also went into the advanced section of backup and restore to delete the database (recommendation from BB website technical support), but there are no databases listed at all for the computer databases.
I have been using hotsync from Palm to sync with my palm. Active sync is also installed on my system.
Any ideas?
Solved!
Go to Solution.

Ok- I think I found a solution. AT&T directed me to a BB document KB01451 which shows you how to turn on advanced logging capability. Evidently, I had a few records in my Outlook database where the date codes were corrupted for some unknown reason. I followed the directions to turn on the logging. Then, do a sync. After you get the error message, look in the tif.log using notepad and scroll to the bottom of the document. Within the first few lines, you will see the subject line. Go into Outlook calendar and go into the advanced find. Type in the subject line and have the search look for the subject title. If you have more than one entry with the same name, you can probably figure out the specific record with a location or some other identifying mark. If not, you need to process all the records you found. What I did was open up the record - each corrupted record had a reoccurance set. I went into the reoccurance tab located under tools. I selected ok and acknowledged the warning it would give me about changes to some events may be changed. I then saved the appointment. I then went into the directory of the logs and renamed the logs. You can also just erase them if you don't want to keep track of them. By the way, you will probably have to shut down the desktop manager and Outlook in between the errors - you may have to close outlook through the task manager as it gets hung due to the error. You just have to keep going through the process until you find all the corrupted records - I had 6 in my file of 13k records. I have no idea why this was happening - the records were from many years ago to a few weeks ago....not a good sign!! My Palm didn't seem to have an issue with these records, so I don't know why they were an issue with the BB....but I am up and running after several hours of messing with this - hopefully this will help someone else.

Syncing Issues with iCloud and iPhone

My iPhone 4 had to be replaced. Yesterday I spent 2 hours on the phone with Apple Care while they tried to resolve the issue of why my new phone wasn't syncing with my Address Book and Calendars. The cloud FINALLY gave up the data. Now I find that not all of my ringtones have synced. Does anyone know how to resolve this particular syncing issue? The ringtones are in my iTunes library under "ringtones," they were on my other iPhone 4 and worked just fine, and I've checked the boxes in front of each one on the "Sync Ringtones" window when my new iPhone 4 is plugged in. Four out of ten have synced. The rest refuse to make the trip. Any clue as to what to do? At this point, I'm ready for the iCloud to disappear and give the old system back.

First check that all your settings are correct, that notes syncing (mail and notes on a computer) is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the notes you are adding are added to your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by checking in accounts on an iOS device, or the left side panel in mail on a computer), non iCloud notes will not sync.
If you are sure that everything is set up correctly and your notes are in the iCloud group, you might try unchecking notes syncing (mail and notes on a computer) in the iCloud settings, restarting your device and then re-enabling notes syncing.

Email syncing issues with outlook/entourage/iphone

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