Email tab disappeared from "My Extra" so I can't c...

I'm a new BT Infinity customer and I set up a new email address on Tuesday this week. It said it will take 30 minutes to set up and show in my account. I tried to log in last night but it said my new email address does not exist. I went through the help guide and it said, as I had done before, to go through my account and then "My Extras". However, the email tab under My Extras has disappeared - it was there on Tuesday evening! There's no way of getting to the email account creation page without the button which has disappeared - I cannot find a direct hyperlink address anywhere. 
I contacted BT via Livechat yesterday and was promised a call back today but have heard nothing further. Has anyone else had an issue like this, or can anyone give me the direct hyperlink to the email account creation page please?

Hi alr87,
Welcome to the forum and thanks for posting. Sorry you’re having problems accessing the email. I’m sure I can help. Can you drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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