Email tiger vai workflow

Hi All,
We are implementing BCM (Bank Communication Management:  Based on my work flow configuration my workflow is triggering.
FYI, I am using SAP deliver work flow template
. 50100021 Workflow for One-Step Release Procedure
. 50100022 Workflow for Two-Step Release Procedure
Once I have run FBPM1 - Merge Payments system will create the batch and based on the batch rule system will trigger workflow
And approver can see the in tcode: BNK_APP - Approve Payments but he is not getting any email
Note: BCM work flow will not come in SAP inbox we can see in BNK_APP transaction
We want to trigger email as well
Suggestions are really appreciated
Regards,
MS

Hi M S,
You don't say whether you have configured for automatic forwarding, so I think that's where you should start.  Search SCN for 'Extended Notifications' (assuming you are on a more recent release).
If the approver has an email address set up in the system, Extended Notifications can send them email when there is a task in their SAP Inbox - with the contents of the task (description) in the body of the mail.
Regards,
Sue

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