Email validation technical error

I am unable to validate the MyBT account, when I get emailed out the validation link it seems to be missing something, https://www.bt.com/customeraccount/yourprofile/secure/consumer/validateemaillink.do?security_code= ,
and just results in an error, can't get onto my bills and payments because of this.. it's been like this for about a week now, any ideas?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Dear Naseer C ,
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