Email with accent problem

Hi
I have a problem with my Z10 (and at least 4 of my colleagues too...).
When i write a message  with accents or specials letters like : Êâ®á
On my blackberry it's OK, on my outlook 2013 "send messages" mailbox folder it's OK,but in my personal mailbox on another service provider i have this : ��� in my message body.
when i send a message from my outlook client all is OK.
My Z10 is in version :
software :  10.2.429
hardware : 10.2.0.1803
language : french (it is the only language installed on my Z10)
My server is
BES 10 :  10.1.3.7
I've searched through the community, but no workaround have worked.
If anybody have a solution.
Thanks in advance
Best regards.

vevouille1 wrote:
There is no option for canadian french on the Z10... i'm in France
Is it possible to change codepage on Z10 or in BES 10 ?
I meant for Outlook
Using the Playbook and the Z10 and the Z30 and loving them
Martin

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