Email won't download

can send email but incoming emails are not being received.

In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post
To find the Troubleshooting information:
* Open Help (or click on three-line-icon and select Help)
* Choose Troubleshooting Information
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* Paste this in your post.
Please also add the result of these troubleshooting steps to your post
*Does Thunderbird work in TB Safe mode (see [http://mzl.la/1k5DWjq Thunderbird Safe Mode])?
*Do you use anti-virus and firewall software? What is the version?
*Who is the email provider?
*Who is the internet provider?
*What is the exact error message?
*What steps did you take right before this happened?
Please post back with this information and any other questions you might have.

Similar Messages

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    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
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    Does that go through any better for you?

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    Hi,
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    Application Basics
    Name: Thunderbird
    Version: 24.6.0
    User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
    Profile Folder: Show Folder
    (Local drive)
    Application Build ID: 20140610001341
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory
    Mail and News Accounts
    account1:
    INCOMING: account1, , (pop3) mail.oakwealthplanning.co.uk:110, plain, passwordCleartext
    OUTGOING: mail.oakwealthplanning.co.uk:25, plain, passwordCleartext, true
    account2:
    INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
    Extensions
    Lightning, 2.6.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Important Modified Preferences
    Name: Value
    browser.cache.disk.capacity: 358400
    browser.cache.disk.smart_size.first_run: false
    browser.cache.disk.smart_size.use_old_max: false
    browser.cache.disk.smart_size_cached_value: 358400
    extensions.lastAppVersion: 24.6.0
    font.internaluseonly.changed: true
    font.name.monospace.el: Consolas
    font.name.monospace.tr: Consolas
    font.name.monospace.x-baltic: Consolas
    font.name.monospace.x-central-euro: Consolas
    font.name.monospace.x-cyrillic: Consolas
    font.name.monospace.x-unicode: Consolas
    font.name.monospace.x-western: Consolas
    font.name.sans-serif.el: Calibri
    font.name.sans-serif.tr: Calibri
    font.name.sans-serif.x-baltic: Calibri
    font.name.sans-serif.x-central-euro: Calibri
    font.name.sans-serif.x-cyrillic: Calibri
    font.name.sans-serif.x-unicode: Calibri
    font.name.sans-serif.x-western: Calibri
    font.name.serif.el: Cambria
    font.name.serif.tr: Cambria
    font.name.serif.x-baltic: Cambria
    font.name.serif.x-central-euro: Cambria
    font.name.serif.x-cyrillic: Cambria
    font.name.serif.x-unicode: Cambria
    font.name.serif.x-western: Cambria
    font.size.fixed.el: 14
    font.size.fixed.tr: 14
    font.size.fixed.x-baltic: 14
    font.size.fixed.x-central-euro: 14
    font.size.fixed.x-cyrillic: 14
    font.size.fixed.x-unicode: 14
    font.size.fixed.x-western: 14
    font.size.variable.el: 17
    font.size.variable.tr: 17
    font.size.variable.x-baltic: 17
    font.size.variable.x-central-euro: 17
    font.size.variable.x-cyrillic: 17
    font.size.variable.x-unicode: 17
    font.size.variable.x-western: 17
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    mail.winsearch.firstRunDone: true
    mailnews.database.global.datastore.id: 42d2a041-9e06-446d-b47d-84365ac08d2
    network.cookie.prefsMigrated: true
    places.database.lastMaintenance: 1409649320
    places.history.expiration.transient_current_max_pages: 101349
    plugin.importedState: true
    Graphics
    Adapter Description: Intel(R) HD Graphics Family
    Vendor ID: 0x8086
    Device ID: 0x0a16
    Adapter RAM: Unknown
    Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
    Driver Version: 9.18.10.3224
    Driver Date: 6-28-2013
    Direct2D Enabled: false
    DirectWrite Enabled: false (6.2.9200.16581)
    ClearType Parameters: ClearType parameters not found
    WebGL Renderer: false
    GPU Accelerated Windows: 0
    AzureCanvasBackend: skia
    AzureFallbackCanvasBackend: cairo
    AzureContentBackend: none
    JavaScript
    Incremental GC: 1
    Accessibility
    Activated: 1
    Prevent Accessibility: 0
    Library Versions
    Expected minimum version
    Version in use
    NSPR
    4.10.2
    4.10.2
    NSS
    3.15.4 Basic ECC
    3.15.4 Basic ECC
    NSS Util
    3.15.4
    3.15.4
    NSS SSL
    3.15.4 Basic ECC
    3.15.4 Basic ECC
    NSS S/MIME
    3.15.4 Basic ECC
    3.15.4 Basic ECC

    Check your IMAP Settings
    *https://support.mozilla.org/en-US/kb/imap-synchronization
    *http://kb.mozillazine.org/IMAP:_advanced_account_configuration
    Manually Configure your Settings
    *https://support.mozilla.org/en-US/kb/cannot-receive-messages
    *https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages

  • Some emails won't download on ip

    Every now and then I get a message in the body of an email I am receiving that "The message has not been downloaded from the server". Then at the bottom, it reads "This message is only partially downloaded", and below that, in a grey box/button "Download remaining 0 bytes". This happens with even the smallest emails, and when I get home I receive them on my computer no problem.

    Duplicate post; please only post one time on a topic. Thanks....

  • ICloud email won't download to Outlook

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    Quit Mail. Force quit if necessary.
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  • I have just downloaded ML.  I can get my email via iCloud, but I can't get it on MAIL 6.0.  I have done the JAVA thing--seems to be OK.  MAIL 6.0 on my desktop won't sync with Mobile Me and won't download emails.  Any suggestions?

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  • Mail from one email address won't download

    Emails from one particular email address won't download into Mail for my [email protected] account. Email from everyone else comes in fine. I can see his mail in webmail and on my iPhone, but not in Mail. It comes through to my yahoo address but not my main address. Here are the headers from one of his emails, hopefully someone will have an idea how to fix this.
    Thanks!!
    Paula
    From [email protected] Tue Sep 9 00:27:52 2008
    Received: from p02c11m066.mxlogic.net (mxl144v245.mxlogic.net [208.65.144.245])
    by host2.52601.com (8.12.11.20060614/8.12.10) with ESMTP id m894Rqa2031890
    for <[email protected]>; Tue, 9 Sep 2008 00:27:52 -0400
    Received: from unknown [207.172.157.102] (EHLO smtp02.lnh.mail.rcn.net)
    by p02c11m066.mxlogic.net (mxl_mta-5.7.0-1)
    with ESMTP id 84bf5c84.3171756976.300217.00-037.p02c11m066.mxlogic.net (envelope-from <[email protected]>);
    Mon, 08 Sep 2008 22:27:52 -0600 (MDT)
    Received: from mr02.lnh.mail.rcn.net ([207.172.157.22])
    by smtp02.lnh.mail.rcn.net with ESMTP; 09 Sep 2008 00:27:52 -0400
    Received: from smtp01.lnh.mail.rcn.net (smtp01.lnh.mail.rcn.net [207.172.4.11])
    by mr02.lnh.mail.rcn.net (MOS 3.8.6-GA)
    with ESMTP id PAK98602;
    Tue, 9 Sep 2008 00:27:51 -0400 (EDT)
    Received: from host-sse217.res.openband.net (HELO S0032027583) ([216.40.64.217])
    by smtp01.lnh.mail.rcn.net with ESMTP; 09 Sep 2008 00:27:51 -0400
    Reply-To: <[email protected]>
    From: "R&R Traders" <[email protected]>
    To: "PIERCE PAULA" <[email protected]>
    Cc: <[email protected]>
    Subject: WEAPON PAGE
    Date: Tue, 9 Sep 2008 00:27:53 -0400
    Organization: R & R Traders
    Message-ID: <UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAEyNd+5kkh06d3llPqgzVwsKAAAAQAAAAF/aL [email protected]>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="=_reb-r1E746C67-t48C5FB48"
    X-Priority: 3 (Normal)
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook, Build 10.0.6838
    Importance: Normal
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
    Thread-Index: AckSNGzaztKPqy6gS1+R4u4O72TkMA==
    Disposition-Notification-To: "R&R Traders" <[email protected]>
    X-Junkmail-Status: score=10/50, host=mr02.lnh.mail.rcn.net
    X-Junkmail-SD-Raw: score=unknown,
    refid=str=0001.0A010207.48C5FB47.01B1,ss=1,fgs=0,
    ip=207.172.4.11,
    so=2007-10-30 19:00:17,
    dmn=5.4.3/2008-02-01
    X-Junkmail-IWF: false
    X-Processed-By: Rebuild v2.0-0
    X-Spam: exempt
    X-MAIL-FROM: <[email protected]>
    X-SOURCE-IP: [207.172.157.102]
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    Status: R
    Paula,
    I sent two different photos. The same photo has been placed in both boxes.
    Ray

    It's not the images that aren't downloading, it's the entire email. His email just doesn't show up in Mail, like it was never sent at all.
    I access [email protected] through Mail app.
    Not sure about winmail.dat... and not sure what program he uses to send mail.
    Some of his mail gets through, some doesn't. Doesn't seem to be any reason. It's not always emails with attachments that don't get through. Sometimes it's just a plain text email that doesn't get through.
    Thanks,
    Paula

  • Email messages won't download on Mac Pro but do download on iPhone.

    Email messages won't download to Mac Pro but do download on iPhone 5. I've made no changes in the settings on added any updates, etc. When I "check for new mail" I hear an ping - a tone I normally don't get but no messages appear. Thanks in advance for an help you can give.

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  • Mail won't download my outlook emails

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  • Email message won't download from server since installing IOS7

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    I'm having the same problem with both my iPhone and iPad after installing iOS7.  Checked all the settings and spoke to my email  provider and everything is set up properly.  It's hit or miss which messages don't download from the server too.  And occasionally, a message that does download to my iPad, won't download on my iPhone.  Everything on my PC downloads properly, it just seems to be an ios7 issue as this wasn't a problem before.  My wife uses the same email provider and is still on iOS6.x with no issues.  Any help or suggestions would be great.

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  • I added a new email address, but Thunderbird won't download new emails into it

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  • IPad app won't download

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