Email won't retrieve emails

My email doesn't refresh anymore. I haven't received an email since Thursday on my mail app, but on my laptop I there are emails coming through fine. Has anyone else had anything like this happen?

I had this problem as well after I upgraded to 7.1. I deleted the gmail account, rebooted the phone and added the accoount back on my phone. This worked for me. An added bonus was it improved my batter consumption. The battery drain after the upgrade wasn't normal. After I fixed the email problem the battery drain was normal again.
Hope this helps!

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I just upgraded to 10.9. My exchange email won't load emails that are older than a few weeks old. How do I change this setting so I can see all my mail?

I just upgraded to 10.9. My exchange email won't load emails that are older than a few weeks old. How do I change this setting so I can see all my mail?

Plett81,
I'm having the exact same problem. It does not seem to be a settings issue but rather some sort of "problem" with mac mail. My Exchange provider was able to setup my mailbox on a test machine running Mavericks and everything pulled in fine, however I cannot duplicate on my upgraded system.
I was able to get rebuild my mailbox and get the older messages within my Exchange inbox, however none of my folders and old messages outside of the Inbox are downloading/synching.
**NOTE** I contacted Apple SUpport and they told me to call my email provider. I called my email provider which did as described above and they don't see a problem. SO as suspected it has something to do with the Mavericks update but I'm not sure Apple is willing to help. I might try contacting them one more time and see.

My emailer won't send emails since I installed Yosemite

Just as above - the emailer won't send emails although it does receive them This has only happened since I installed Yosemite a few days ago.

Troubleshooting Apple Mail
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages

E51 - won't retrieve email after being powered dow...

I recently upgraded to a Nokia e51. It was all working fine, and then the phone ran out of battery. So I recharged it, turned it back on, and now it won't collect email. It's possible that there's a simple way to get it to start retrieving email again and I haven't done it. Any ideas?

After unit is completely turned off, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If that does not fix it, contact Apple and get it serviced.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
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ICloud password works, won't retrieve email

set up an icloud email on a 1st gen ipad today. email worked for a few minutes then just stopped working. I lets me into icloud with my appleid and password, but will not let me into mail. This is true on the ipad and icloud.com. Any insight or help would be appreciated. Thanks

Your ISP may be correct, but my experience is that they will insist they're not at fault when it really is a problem they created. Using webmail wouldn't prove anything. If they had migrated your account to a new server or changed your security settings, you would be able to see all your mail via webmail since it doesn't require account settings. Their server is probably working fine. The main problem would probably be in your account settings, which might no longer work due to something they changed on their end. You'd specifically need to make sure that your default port, secure connection and authentication settings are correct and match their current requirements.
This may not have anything to do with it in your case, but the symptoms you describe are identical to what's happened with my ISP, twice. In one case I resolved it by getting the new, correct settings from the ISP. In the other case, they couldn't make it work at all, so had me go back to the old settings and continue to use their older, un-migrated server. It just took a bit of talking back-and-forth to get them to admit they needed to do something. Customer service personnel typically work from a source script, and are graded by how quickly they can get you off the line. They're often not motivated to spend the time it takes to get a solution unless you insist.

Can send Exchange email but cannot retrieve email iOS 7.1.2

Hi,
I'm using iPhone 5, running on iOS 7.1.2.
After I configured Exchange email server settings on the phone, there was an alert that said "Cannot Get Mail. The connection to the server failed". The server settings are standard for all our company employees; my userID and password were correct. I could not retrieve any email, contacts or calendar items. However, I was ABLE to SEND outgoing emails including attachments.
I tried the following:
1. Reset the phone by selecting 'Erase all data and settings' and re-configured. Same issue.
2. Restored the phone by connecting the phone to computer using iTunes and re-configured. Same issue.
3. Got my service provider to reset my SIM subscriber settings at their backend server and I tried 'Reset Network Settings' on my phone and then re-configured. Same issue.
4. Borrowed my colleague's iPhone 5s and configured my userID and password, ISSUE SOLVED.
5. Borrowed another colleague's iPhone 5 and configured my userID and password, ISSUE SOLVED.
6. Tried configuring my userID and password on my iPhone 5, same issue as before: cannot retrieve mail but can send mail.
From the above steps, I believe we can rule out telco setting issue, exchange email server setting issue and my email profile setting issue. Clearly, my phone is the problem.
Any suggestions for solutions will be greatly appreciated.
Thanks!

I feel so stupid. I realized that my Outlook mail box was full and was not allowing me to send emails until I had deleted messages from my account.
It's working fine now!

Mail won't retrieve Gmail messages on my iPad

I have no problems with any other email accounts in Mail on my iPad, but Gmail just won't retrieve emails. I have done everything that people recommend. Deleting the account and re-adding using Gmails instructions. I've made sure IMAP is enabled in Gmail. I have set a device specific password. I have disabled captcha in Gmail. I have also tried: turning off the account and turning it back on (in system), turning of Mail and turning it back on, turning off the iPad and turning it back on. Everything. I have deleted and re-added the account 3 times now. Each time it has verfiied the device specific password, but any time it checks my gmail account, it just says "checking for mail..." and then retrieves nothing. Help!

No, it shows absolutely nothing in the "Inbox" area, even when I had my husband send a brand spankin' new message, that I hadn't clicked on or checked in the browser of the iMac Mail client. I think it's pretty weird, too, but I haven't found anything that will help, other than just checking in the "All Messages" area of the account.

Mail suddenly duplicates all previous emails and won't retrieve new ones

At around 3pm today I saw that my my mac mail program download a 2nd copy of all the messages on my server, and won't retrieve any newer ones since. My Iphone will retrieve new ones and I am able to send from my mac mail program but just not receive.... I went on to my website email server and all the messages are still there too...

Sometimes messages left on the server clog up the account there, or Mail may end up losing track of which messages have already been downloaded, or Mail may choke on a particular message it cannot download and that prevents it from downloading the rest as well. Solving this problem will probably require removing one or more messages from the server.
You may tell Mail to remove from the server all the messages that have already been downloaded by means of Preferences > Accounts > Advanced > Remove now. Alternatively, you may use the Account Info window to remove specific messages from the server — choose Get Info (⌘I) from the Action menu (gear icon) located below the mailbox list in the main Mail window. And if the account allows web access, you may also remove messages from the server that way.
Try removing from the server messages that have already been downloaded and/or the first message not downloaded yet (i.e. the message that Mail appears to be choking on).

I'm running OS X 10.4.11 on my PowerMac, and cannot retrieve email. Does this have to do with iCloud? I also cannot upgrade my operating system as my computer won't accept it. Any information about this for me? Thank you!

I'm running OS X 10.4.11 on my PowerMac, and cannot retrieve email. Does this have to do with iCloud? I also cannot upgrade my operating system as my computer won't accept it. Any information about this for me? Thank you!

Hi Steve,
If this is dot mac or Mobile me you can still use IMAP eMail in the iCloud.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
MAKE A NEW ACCOUNT - DO NOT TRY TO ALTER YOUR EXISTING ACCOUNT.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
    •    Server name: imap.mail.me.com
    •    SSL Required: Yes
    •    Port: 993
    •    Username: [email protected] (use your @me.com address from your iCloud account)
    •    Password: Your iCloud password
SMTP (outgoing mail server) information:
    •    Server name: smtp.mail.me.com
    •    SSL Required: Yes
    •    Port: 587
    •    SMTP Authentication Required: Yes
    •    Username: [email protected] (use your @me.com address from your iCloud account)
    •    Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0

N97 Automatic Retrieval Emails - Won't work

Hi, I have had my N97 for 6 months now and it's been working fine and my emails have been automatically been retrieved every 5 minutes as set. When I wanted to upload the new Ovi Maps I did not have enoght memory so reset the phone and started all over again.
My N97 is working fine again apart from the Automatic Retrieval for emails. I have the automatic retrieval set (as is was set prior to the reset) but it is not now connecting every 5 mins and I have to manually connect it to see if I have any emails. When I connect manually I can retrieve emails OK and I can also send emails OK, it is the automatic retrieval that will not work, although it is set up. The phones software is also up to date.
Any ideas anyone?

I get a screen telling me that some of the updates require a restart and I click ok to continue and restart now.
It's 9 programs by now:
- iDVD 7.1.2
- Remote desktop client update 3.5.3
- security update 2012-004 1.0
- iTunes 10.6.3
- Airport 5.6.1
- Update of Apple Software Installation Program 1.0
- Update of HP printer software 2.12
- Web-update 3.0.4
- iTunes 11.0.1

I have forgotten my apple ID password for email and iTunes but can't access retrieve emails

I can't get current emails to my I cloud account as its saying my password is incorrect. I can't then access the retrieve email for new password. I've also forgotten my security questions. Please help !

If you've forgotten your account's password then you might be able to get it reset via this page http://iforgot.apple.com
If you've forgotten the answers to your security questions then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Can send but not retrieve emails using Thunderbird and Windows 8.1

Hi, I am not able to get Thunderbird to retrieve emails on a new laptop.
Last week I purchased a new laptop due to an imminent hard disk failure on my old laptop. I will call them "Old" and "New" laptops. (Old laptop is still working for the moment...)
The Old laptop is nearly 3 years old, and I have been using Thunderbird on it since new without any problems.
I have downloaded and installed Thunderbird on the New laptop, and can not get it to retrieve emails.
As the Old laptop is still working (at the moment), I am able to directly visually compare and check settings on both computers.
THE PROBLEM
Using Thunderbird on the New laptop, I am able to send emails, I can see all my old emails restored from the Old laptop using Mozbackup, but clicking Get Mail on the New laptop does not retrieve new
emails.
When I click Get Mail, the status message in the bottom left corner says "connected to .....<ISP>..." but does not actually get the emails. However, the Old laptop is still able to get emails as it always has.
My ISP is a large Australian telco that I have used for many years and I have not changed anything with my account. The ISP is POP3.
WHAT HAVE I TRIED
I deleted the email account created by restoring from Mozbackup, and attempted using the Thunderbird new account wizard, however Thunderbird did not recognise my ISP and would not create the account - even though it is working perfectly at the same time on the Old laptop.
All Firewalls I can find have been configured to allow Thunderbird, with the same configuration settings on both machines.
How do I know I can send but not Get emails from Thunderbird on the New laptop?
I have sent test emails to myself from the New laptop. Thunderbird sends successfully, I am able to preview the test emails via Mailwasher on the New laptop, and can read, reply, etc, to the emails if I log into my ISP webmail service. However I can NOT get Thunderbird to retrieve and download these emails on the New laptop. If I go to the Old laptop, Thunderbird works perfectly, retrieves and downloads all new emails, including these test emails.
I am now at the point where I do not know what else to try and would appreciate any suggestions.....
I have spent many hours over the last 3 days surfing the net, forums, Mozilla Support, etc, and tried everything suggested, without success. The only thing I have NOT tried is starting windows in Safe mode (as per some suggestions), as it is not a viable long term solution.
OTHER INFO
Computer Details;-
"Old" laptop;-
Windows 7 Home Premium - continuously updated with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed). Up to date.
MailwasherPro 2012 (subscription and licensed). Up to date.
Thunderbird 24.5.0 working perfectly. Up to date.
"New" laptop;-
Windows 8.1 - up to date with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed) - downloaded and installed. Up to date.
MailwasherPro 2012 (subscription and licensed) - downloaded and installed. Up to date.
Thunderbird 24.5.0 - downloaded and installed.
Note: I 'downloaded and installed' the Windows 8.1 version of these programs to avoid any potential compatibility problems restoring or copying from a Windows 7 backup version of the programs.
1) New laptop came with pre-installed with McAfee - which has been Uninstalled due to running Bitdefender (Windows searches for 'McAfee' return nothing found suggesting the Uninstall was successful).
2) Thunderbird has been added to both Bitdefender and Windows 8.1 firewalls on the New laptop.
3) Bitdefender and Windows security settings are identical on both laptops - as near as I can determine, I may be missing something - but have checked all settings 3 times by doing a side-by-side visual comparison.
4) Thunderbird settings are also identical and I am using the same email address and ISP that I have been using for many years.
5) I migrated Thunderbird settings, accounts and emails from the Old laptop to the New laptop using Mozbackup, then visually checked and compared all settings in Thunderbird between the two machines.
6) For info, I have used Mailwasher for many years as a simple way to preview and wash mail before running email programs such as Thunderbird - might be overkill, but I have also never had a virus or malware problem, so will keep doing this.
7) I have Uninstalled and re-installed Thunderbird on the New laptop twice, and done the same with Bitdefender once.
8) Any config changes I try on the New laptop, I either restart Thunderbird and / or restart the New laptop, or both.
9) I have not created a Windows 8.1 account and am not using SkyDrive.
10) Only other software I have installed on the New laptop is Google Chrome, Office Home 2013 and iTunes - all are working.
Thanks in advance....

Well there is not much left. If telnet works then the path is clear and there is no hardware firewall blocking ports.
All that is left is software, so try windows safe mode with networking. A very handy way to eliminate software. it also actually disables most anti virus resident features and is preferred here because anti virus/security programs do not always disable or turn off when they say they have.
You might also try the McAfee removal tool. https://community.mcafee.com/thread/52788 I notice the rep said yes to both, they did not say not required.
Finally you could try creating a new profile, and see if it works just to exclude corruption of your existing profile. ( I doubt it but I am at the anything goes point)
Just as an aside, I have never had an email borne nasty and I for many years never even had an email virus scanner. So yes I think your a bit over cautious with mailwasher, if that is what your using it for. Thunderbird does not support scripting languages or flash, or most plugins in the email sandbox. The result is getting a virus from a mail in Thunderbird is really only possible, for all practical purposes, if you open that password protected zip from the young Russian woman and that is what the anti virus should be blocking anyway when the temp file is written.

I have just downloaded ML. I can get my email via iCloud, but I can't get it on MAIL 6.0. I have done the JAVA thing--seems to be OK. MAIL 6.0 on my desktop won't sync with Mobile Me and won't download emails. Any suggestions?

I have just downloaded ML. I can get my email via iCloud, but I can't get it on MAIL 6.0. I have done the JAVA thing--seems to be OK. MAIL 6.0 on my desktop won't sync with Mobile Me and won't download emails. Any suggestions?

Just did something--am not sure what, probably in the "iCloud"--but seems to be working at last!

My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

shannon284 wrote:
My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?
OK, let's come back to the original issue; how are deleted messages retrievable?
First, is the account set up as an Exchange account or a POP account? I'll assume it's Exchange. If it were POP the answer is obvious.
If it's an Exchange account are you deleting the messages from the phone or from some other computer? If you are deleting them from another computer they will not be removed from the Trash folder on the phone until the phone next syncs AND the Trash folder is opened. But this will take time. You can force the Trash folder to sync in near real time by going into Settings/Mail,Contacts,Calendars, tap on the Exchange account, tap on Mail Folders to Push and check "Deleted Items". Note that doing this will result in increased data usage and reduced battery life.
If I haven't described the situation tell me what assumptions I made that are incorrect.

IMac running 10.5.8, me email won't accept my password. One day it worked normally, next day it won't and I did not change password. Now I cannot reset the password, almost as if it was changed by someone else. I am the only user of this iMac.

My email won't accept my password, was working fine, then one day it wasn't. It is almost as if someone else changed the password and now I cannot use my password or change it to a new one. My iMac is running 10.5.8 , using Earthlink and Safari. Any ideas on this problem?

boosterdoc wrote:
My email won't accept my password, was working fine, then one day it wasn't. It is almost as if someone else changed the password and now I cannot use my password or change it to a new one. My iMac is running 10.5.8 , using Earthlink and Safari. Any ideas on this problem?
Are you using the Mail client or Safari to access your email?

Email won't retrieve emails

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