Email won't set up - keeps saying I need to update account password

Hi
Can anyone help please.
I have tried everything I can to set up email from my Passport.
I have a pop account and am using Windows 8 on my lap top. I get mails to the lap top and have sync the contacts and calender (created back up file) but when I try to set up email, I put the existing account details for the server etc and it keeps coming back with 'your email account can't be set up right now, please try later' then I get a mail message syaing my account needs to be updated with a password.
I have two email accounts, one at Tiscali and one on our own server.
Any ideas??
Thanks

Tiscali is the Italian mobile provider?
And, "our own server" is what kind of server, IMAP, POP or what?
Can you use a PC to go to this https://consumersupport.webapps.blackberry.com/eavt/app.php?page=form
Follow the directions here:  blackberry.com/btsc/kb33444
and some helpful tips here: How to use the Email Account Validation Tool
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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