Email: "You could get a better wireless connection...

Hi All,
We've just received an email from BT that claims
"It doesn't look like you're getting the best wireless connection, so we'd like to help you make it better."
I've spoken with "Live Assistance" who claim that this email is about upgrading from home hub 3 to a new model. However I'm concerned that this email implies that BT are collecting information about the state of my internal private network, and then using this information to direct advertising at me.
I do not recall having explicitly authorised this collection, am I missing something?
Thanks in advance,
Dan

I'm still on a Home Hub 2, and they haven't offered me a new one.
You are probably opted in to BT's general marketing spams, and they see an opportunity to lock you into a new contract with the offer of some new kit.

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Solved!
Go to Solution.

Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
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Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
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Email: "You could get a better wireless connection...

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