EMAIL: Your device had a problem connecting to the server?
I have not received an email to my blackberry for 2 days and wondered if something went wrong.
When I run Setup > Email settings.
Its starts to load up something then comes up with an error of 'Your device had a problem connecting to the server'
Does this just mean I'm not in a area with a connection? Any help?
Thank you so much for your help you guys - I thought my new toy was toast and would spend days trying to fix it. What a great forum.
Similar Messages
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Your device had a problem connecting to the server
I tried to use bbm and it was failed , then i tried to set up email then i got an above message , pls advice me solve the problem .
kp_1 wrote:
I am trying to set up email on my 9720.
The email works properly on my Z10 but I need the 9720 to work too so that I can access it using a local carrier when working abroad.
All other features seem to be working properly.
I keep getting the 'Your device had a problem connection to the server' meesage.
Hi @kp_1! Welcome to the BlackBerry Support Community Forums!
Do you have an exisiting BIS plan on your 9720?
Unlike your Z10, legacy devices like the 9720 require BIS (BlackBerryInternet Service) for it to have access to BlackBerry services (BBM, Email, protect etc.)
If you have a BIS and you can use other services except for the email, then you need to contact your carrier. This issue may be caused if the carrier has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it. -
Email Setup: device had a problem connecting to the server
Does anyone has a solution for this issue?
It could be one of many things. I've always found the best way to set up an email address on your phone is to type www.blackberry.com/integrate from your phone's browser.
If that doesn't work, there might be an issue with your BIS (BlackBerry Internet Service). You'd have to contact Claro Peru to resolve that.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
Device had a problem connecting to the server
Hi,
I've just got a new blackberry curve. It was on O2 originally but has been unlocked so I can use it with my Virgin account. I have managed to set it up fine except that when I go into email settings to initialise the application is says "your device had a problem connecting to the server".
I never actually used it with the O2 network although there is an email in my inbox from Blackbery registration saying "your handheld has been registered with the wireless network".
Any help greatly appreciated!Hi ekatedelaney,
Welcome to BlackBerry Support Community Forums.
You may need to setup your email from your new provider's website via computer. http://bit.ly/g124JI
If you are still unable to do this you may need to contact your wireless provider for assistance.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)! -
Device has a problem connecting to the server
Second time tonight my blackberry torch 9800 stopped giving me emails... the first time resigning in to my email worked, this time when i try to do that i get the error message "device had a problem connecting to the server" ...what does that mean?? i re-connected to the network and tried numerous batt pulls. HELP!!
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
The message ~There was a problem connecting to the server “your-447023ae6b”.appears when I try to play music transferred from my PC to my iMac. Files were transferred from my PC by a Genius. How do I sort it? Next appointment with genius is 5 days away!
Hi
Thanks this has helped me solve the problem.
I used the Outlook Anywhere connectivity tester you suggested. Selected Outlook autodiscover.
It told me that it could not resolve things on any of the 4 tests.
I saw that using the last test "Attempting to contact the Autodiscover service using the DNS SRV redirect method", was the only one likely to work in my case.
I had already changed 3 entries in dns to point at my DDNS address but this had not worked, from the errors I could see that it was just the certificate name not matching so I changed the DNS entries for Autodiscover, autoconfig and _autodiscover._tcp
to be webmail.domain.com which is a CNAME to my ddns address for the broadband router, which in turn forwards ports 80 and 443 to the exchange server for owa and activesync access. I got an error message saying that I had an illegal entry in my SRV record
as a CNAME is not allowed, but it saved the change anyway.
I reran the test and it worked.I can now make new outlook clients attach teo exchange.
Thank you, after 8 hours yesterday of trying to reolve this I suddnely got it to work on one laptop but the other still would not and had lost track of what I could have changed so had no idea what actually made it work.
Thank you for your suggestion. -
There was a problem connecting to the server message - displayed when pressing printer email address
HP Photosmart B210, Windows 7...was able to print from iphone yesterday but now will not print. One the face of the printer if the ePrint symbol is pressed for the printer address the message "there was a problem connecting to the server" appears. I can find the device with my phone and on my computer. I can print from the computer but not phone
I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay. -
Hi,
I have a strange problem connecting one of the office laptops (Macbook Pro 10.7) to the disk in the Apple Time Capsule. It's just one laptop that has this problem and the other 3 no problems at all and they all run OS X 10.7 Lion, I can access the Time Capsule disk over WAN on all machines but locally on the problem machine i get this message "There was a problem connecting to the server "myserver.local" this file is available on your computer. Access the files and volumes locally." Now from this message it sounds like the problem laptop thinks the network drive (Time Capsule) is the same as it's self in the way of name or address however they clearly have different IP addresses locally.
Any ideas on this would be apreciated as I can only think a clean install but don't want to do this if not necessary.
Thanks
JarrahI think I gave you some bad info in the above, where i enterered the text "myserver.local" & "example.local" this was the host name of the server (Time Capsule) so not local on the computer.
No i didn't try your method, I'll give it a go - I thought the folder option was for local files and not on a server ? -
I have a problem connecting to the server (SSL problem) on my new Apple Ipad (iOS6). When submitting my Apple ID password, I am prevented from signing in to a secure connection due to an SSL problem. Any suggestions ?? Thank you!
Sounds more like you have a problem with your apple id. For starters go to that page click manage my apple id and singn in. If you can't sign in reset password.
https://appleid.apple.com
if you can sign in there, try to sign in to itunes on your computer. -
How do I fix this message. When trying to set up the ipod again? There was a problem connecting with the server. please help
Was this the error?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
"There was a problem connecting to the server" in iTunes after migrating to new mac
I have a problem that is driving me crazy with my brand new iMac. I see many other people posting similar issues, but none of the other solutions seem to work for me.
I had a MacPro and bought a new iMac, on which I used Migration Assistant to set up. So the new iMac is virtually the same as my old machine in terms of appearance and installed applications. Both machines have Mountain Lion 10.8.2. All software on both machines has been through Software Update and is fully up to date, as are the connected devices (iPhone and iPad).
The problem is with iTunes. Every time I start iTunes (I think at the moment it checks my two connected devices) I get a pop up dialogue saying:
There was a problem connecting to the server "MacPro".
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
This dialogue continues to pop up constantly as long as iTunes is open, interrupting my work and frustrating me no end. The old machine is of course turned off and indeed is not available -- but I can't find what on the new iMac is so desperate to connect to it.
So far I have tried completing erasing my iTunes library, deleting all the preferences, reinstalling iTunes from a fresh download of the dmg, safe rebooting several times with no peripherals connected at all, and deleteing other preferences like the Login Items, iPhone config and iPhoto. I have also cleared Recent Items from the apple menu and opened "Connect to Server" in the finder and cleared all servers from the dropdown menu.
Last night I also completely restored my iPhone from scratch to see if that would clear away the issue and I have connected both iPhone and iPad to go through any apps that have permission to write content to my computer and deleted all of them completely from the devices.
Nothing has changed at all after all that, and I have run out of ideas. Clearly there is something somewhere that has my old machine's name hard coded in it but I can't see any way to search for it. I would grep my Library folder but I think a lot of the files are binary so I'm not sure that would unearth anything. I've seen many posts saying that Apple phone support (which I would qualify for) can't help with this issue and so I have put off phoning them to simply run through all the things I've already tried.
Any advice that anyone could offer would be extremely helpful. I can't use iTunes at all like this as it disrupts everything I try to do on the new machine.
many thanks!!Nothing at all? Can't anyone help with this issue at all? I would be grateful for any suggstions as it is driving me crazy. It happens every time I open iTunes and also every time I open Mail.
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Error message: a problem connecting to the server "DriveMap"
I recently uninstalled GoDaddy’s software Workspace, used to manage online storage which I no longer need. Every time I restart my computer, and worse, every time I update an app, put something in the trash, or empty the trash, I get the error message “There was a problem connecting to the server "DriveMap". Workspace (DriveMap) is no longer on my computer; I used GoDaddy’s Workspace uninstaller to remove it. Then I reinstalled and uninstalled again because I was getting that message. I then did a search of my computer for all files with “Starfield” in the title, which is the developer of WorkSpace. I found about a dozen files and deleted them. I’m still getting the message, and GoDaddy support is absolutely useless. I got this reply from them (their 15th reply about this problem).
It appears that your computer is configured to open a drive, which is occurring during start up. You will need to edit your computer's drives or start up commands and delete the command that is causing this to occur. This would not be a file that from Workspace that is causing the issue. It appears that your local system is still trying a program that no longer exists on the system. We suggest researching support documentation related to your local system to remove the DriveMap.
It has to be a file from Workspace, it seems to me, or a system file that has been altered by Workspace. This didn’t happen before I installed Workspace. It started happening out of the blue... hadn’t added any files to online storage or accessed my online file folder for a month or more, and this event began occurring, at times rendering my computer unusable; that message pops up as fast as I can dismiss it, many many times... Intercepts all key strokes.
I’ve looked at my account’s startup items; nothing there. And iMacHardDisk/Library/Startupitems has only a backup program in it.
Has anyone had this problem and found a fix?Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
Time Capsule: Problem connecting to the Server
Specs:
MacBook Pro (Retina, 15, Late 2013), 2.6 Ghz Intel Core i7, 16GB 1600 MHz DDR3, NVIDIA GeForce GT 750M 2048MB, 1TB SSD, OSX Mavericks 10.9.4 (13E28)
Time Capsule 2013, 3TB, Firmware 7.7.3
"There was a problem connecting to the server "Xxxxx's Airport Time Capsule".
Check the server name or IP address, and then try again. If you continue to have problems, contact your system administrator."
I can access my Time Machine, but I cannot backup. Everytime I try to I get the above message. I had this problem in the past, but opening Time Machine System Preferences and Selecting and deselecting the current disk seemed to fix it. It was an odd fix, but every time I went into the settings to get to the bottom of the problem it resolved itself before I could get to the bottom of the issue. I thought I was imagining it at times! The Time Capsule is also giving my network sporadic connectivity issues to the internet. It will maintain a perfect wireless connection, but not provide a connection to the internet. Turning my notebooks WiFi on and off seems to resolve the issue upon reconnection.
What's going on and how do I fix it!
I also have AppleCare for the Time Capsule and would like to not get too crazy or involved with the solutions. Nothing that voids the warranty!We would not suggest warranty voiding fixes on any device that has warranty.. we only suggest those when Apple refuse to help or the device is older.
Reset your TC to factory.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup of the TC.. using all short names.. with no spaces and pure alphanumeric.
Apple changed Mavericks default network protocol to SMB and it has tighter rules.
eg.. A good name is TCgen5
A good name for the wireless is TCwifi
Use whatever you like.. up to max 20 characters but short and sweet is better.
Once you do that, mount the disk in finder manually.
Go, Connect to server.. From the top menu area.
AFP://TCgen5.local
OR even better use its IP address.
AFP://10.0.1.1 (but it must be static which usually means in router mode).
Once you have found the network resource.. put in your disk password and save it to the keychain. All passwords should be pure alphanumeric mix of case and numbers and 10-20 characters.
Reset Time Machine to the new path to the TC.
It will say it will start a new backup but in fact it will discover the old one and simply continue the backup.
If it still fails.. it is faulty and should be returned.
The drop out of the internet even when wireless is working points to faulty WAN connection which is a serious bug on these. -
There was a problem connecting to the server ... OS 10.8.4 + WD NAS
Dear all,
first my configuration:
iMac from mid 2012, MacOS X Mountain Lion, 10.8.4, iPhoto 09 v. 8.1.2 - all software updates done and up-to-date
MacBook Pro late 2011, MacOS X Mountain Lion, 10.8.4
NAS WD My Book World Edition II (white light), 2 x 1TB (configured RAID : 1TB mirrored), original firmware (01.02.14 with MioNet built on Thu Feb 9 14:11:48 CST 2012 ) NFS, AFP enabled
a win 7 laptop and plenty of other devices
everything on a LAN with GB router + WiFi
I have my iPhoto library on my iMac, but the photos (the originals) stored on the NAS. I have the option "copy photos to library when importing" disabled. So I guess iPhoto has a reference / link in the library to the original files.
Everything used to work fine until some weeks ago. Not sure what happened but suddenly I got the error message "There was a problem connecting to the server ... Check the server name or IP address, and then try again. ..." when I tried to import photos stored on my WD NAS. When I want to display any photo stored on the NAS - same thing.
Now I guess I have a bunch of gray hairs more while trying to get this fixed.
I tried so many of the tips posted everywhere including booting in save mode, deleting the .plist files (first I actually tried to clean them using Xcode first before deleting them), etc. I cleared out KeyChain. I removed all recent entries (folders) and recent servers from the "history". I tried to connect as guest or named user. There are also no "logIn items" pointing to the NAS. I even tried to disable / enable AFP + NFS on the NAS, not to mention countless restarts of all the machines
One other thing I noticed: Before that problem occured I was able to select the NAS in Finder and it would show me all the shares. When I selected one of them it was mounted automatically. When I select it now I get "connecting" for a loooong time and then "Connection Failed". Most of the time (not always!) however I am able to get in via "Go -> Connect To Server - smb://<nas server name>). And suddently after that also selecting the NAS in Finder shows me all the shares! Hoever even this not in 100% of all cases. I can replicate this from the iMac and the MacBook.
I do use an external HD for TimeMachine to back up my data (directly connected via USB). No issues there.
Not I really don't know what to do any more
Do you have any ideas? Did anyone ever get a response from Apple with a useful solution that really hit the core of the issue?
Thank you!SOLVED!! and I want to share the solution which worked for me with everybody here. Ultimately I had to install nettalk 2.2 on my NAS as described here: http://mybookworld.wikidot.com/netatalk2-2-on-whitelight . A nice description on how to do that can be found here: http://forums.macrumors.com/showthread.php?t=1102423 .
One last remark: When asked about the "DHX2 login process", I opted to install the original version, so I can confirm this one works too. -
I noticed this week an exclamation mark on the time machine icon on the menu bar.
My Macbook, iPad and iPhone all connect to the network but i get "there was a problem connecting to the server..."
When I open the preferences the time capsule is off but turnign it back on sends me in a loop of selecting the Time Capsule device (which has a nice green light etc) and then getting the error messgae about being unable to connect. I've pulled the plug a couple of times (this has worked in the past) but no change.
Any advice would be welcome before I try a factory reset or have to return to Apple for repair (the one thing they are offering as the thing is only 5 months old)I also noticed that when I go to finder I see two MacBook Air's that are in my name but have the number (2) and (3) next to the name.
That is a well known bug in Yosemite.
Try open System Preferences (gear icon on the dock)
Open Sharing
Edit back to the correct name for your Mac
This may...or may not help. But, it won't hurt.
The Mac's name may stay stable....or you may see (2), (3), etc again soon.
Be sure to restart both your Mac and the Time Capsule after you do this.
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