Emailed voicemails with .wav files no longer play

My office has a VoIP system that I have set up so it sends me an email (Gmail not Outlook) with the voice mail message attached as a .wav file.  On Sunday my Droid Razr M stopped working and Verizon made me do a hard reset to restore factory settings.  Since then I can't open the voice mail messages.  When I try to play the message I get this error message: "Info  No app can open this attachment for viewing."
What got reset/removed during the factory reset and how can I restore the ability to play voice mails?

its the updates to google play music causing the problem
go to settings > apps > all and remove updates to google play music and it will start working

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    Hello everyone,
         I am really frustrated trying to create a .wav file for our phone system and I was hoping someone might have some suggestions as I am new to using Adobe Audition. Our phone system will only accept .wav files for our hold messages but the tricky part is that is can only be a maxiimum streaming bit rate of 64 kbps. Everything we've created under 256 kbps becomes in-audible and I'm really not sure what to do as the current messages sound fantastic. Our current hold message is 35 seconds long and we have another one we are about to do which will be 2 minutes long (uuuugh).
    - I've tried first converting the .wav file to an .mp3, lowering the bit rate to 64 kbps, then converting back to .wav but the bit rate goes up to almost 1500 kbps after re-converting.
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