Emailing my username and password to a moderator

I have contacted the moderation team because I cannot view my current telephone usage.  One moderator asked for my account number and telephone number which I gave.  A second moderator asked for my online username which he must have already and my password so he can recreate the problem.  I have not given my password.  If any moderators are looking in would you confirm that it is normal practice to send the password by email.  It makes me very uneasy.
Regards
hopeful

Hi hopeful,
We'd usually only ask for a password if you're experiencing a problem or getting an error message that we can't see when we get onto your online account as admins, which means to replicate the message/problem we'd need to log in as you to see it.
I have your email here so I'll reply to it now, get back to me if there's anything else I can check for you.
Cheers,
Stephanie
Stephanie
BTCare Community Manager
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