Emails are automatically moved to Recover deleted Items folder

Hi,
We have a user and he is receiving his emails in Inbox but after few seconds it will be automatically moved to Recover Deleted Items. We checked his Outlook and also in OWA and we couldn't see any rule. Even though I ran /cleanrules switch but still
same problem exists. Any suggesstion to resolve this issue? Thanks

Hi,
By "Recover Deleted Items folder", do you mean the Deleted Items folder or
Recover Deleted Items dialog when clicking Folder tab >
Recover Deleted Items button?
I'd like to confirm if all the received messages don’t disappear directly but still only stay in your mailbox for a short period of time before they disappeared?
Which version of Outlook are you using? Do you have the default delivery location of your mailbox set to a PST file?
In addition, some problematic add-in may also cause such issue, especially the virus scanner add-in that integrate with Outlook. If you have such add-in installed, I'd recommend you contact the vendor of the antivirus, ask them how to uninstall the
add-in or change the settings to ignore Outlook emails when scanning.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Items are not moved to the deleted items folder when they expire

Hey
I have Exchange 2010 Server (Version: 14.01.0438.000) and configured a retention policy with one retention tag for the
inbox that moves items after 365 days to the deleted items folder. I have assigned this policy to one Mailbox to see if it works. It doesn't. :)
All Items are "stamped" correctly with a expiry date. And the Messages show now "This item is expired" for example:
I made the Policy a week ago and waited to see if the items will be moved but nothing happen until today. The Application Log shows no errors or warnings. I already used "Start-ManagedFolderAssistant"
multiple times....
what is wrong here? And how do i track the problem down?
i also checked all the other threads regarding the same or alike issues. But couldn't find anything that would halp me.

Get-RetentionPolicyTag
Get-RetentionPolicyTag:
RunspaceId : bab19777-67ac-4a28-a895-19f89113122a
MessageClassDisplayName : All Mailbox Content
MessageClass : *
Description : Managed Content Settings
RetentionEnabled : True
RetentionAction : MoveToDeletedItems
AgeLimitForRetention : 365.00:00:00
MoveToDestinationFolder :
TriggerForRetention : WhenDelivered
MessageFormatForJournaling : UseTnef
JournalingEnabled : False
AddressForJournaling :
LabelForJournaling :
Type : Inbox
SystemTag : False
LocalizedRetentionPolicyTagName : {}
Comment :
RetentionId : 6c115c72-8186-4828-b801-d434d7fdbcc7
LocalizedComment : {}
MustDisplayCommentEnabled : False
LegacyManagedFolder :
AdminDisplayName :
ExchangeVersion : 1.0 (0.0.0.0)
Name : Delete after 1 year (Inbox)
DistinguishedName : CN=Delete after 1 year (Inbox),CN=Retention Policy Tag Container,CN=****
AG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=****,DC=*****
Identity : Delete after 1 year (Inbox)
Guid : 6c115c72-8186-4828-b801-d434d7fdbcc7
ObjectCategory : *****/Configuration/Schema/ms-Exch-ELC-Folder
ObjectClass : {top, msExchELCFolder}
WhenChanged : 07.10.2014 10:16:04
WhenCreated : 07.10.2014 10:16:04
WhenChangedUTC : 07.10.2014 08:16:04
WhenCreatedUTC : 07.10.2014 08:16:04
OrganizationId :
OriginatingServer : srv-********
IsValid : True
Get-RetentionPolicy:
RunspaceId : bab19777-67ac-4a28-a895-19f89113122a
RetentionId : a83b8845-5f3b-422c-84a1-8eef8a8b2bd2
RetentionPolicyTagLinks : {Delete after 1 year (Inbox)}
AdminDisplayName :
ExchangeVersion : 1.0 (0.0.0.0)
Name : Funds@
DistinguishedName : CN=Funds@,CN=Retention Policies Container,CN=*****,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=***,DC=****
Identity : Funds@
Guid : a83b8845-5f3b-422c-84a1-8eef8a8b2bd2
ObjectCategory : hnw.dom/Configuration/Schema/ms-Exch-Mailbox-Recipient-Template
ObjectClass : {top, msExchRecipientTemplate, msExchMailboxRecipientTemplate}
WhenChanged : 07.10.2014 10:28:26
WhenCreated : 07.10.2014 10:28:26
WhenChangedUTC : 07.10.2014 08:28:26
WhenCreatedUTC : 07.10.2014 08:28:26
OrganizationId :
OriginatingServer : srv-******
IsValid : True
I just replaced some "critical information" with *****
Also the Policy is defently applied. I checked with:
Get-Mailbox -ResultSize unlimited | Format-Table Name,RetentionPolicy -Auto

Events randomly moved to deleted items folder.

I have a user that is using a Macbook Air with Outlook 2011 for Mac, iPhone and iPad in an Exchange 2010 environment and she is seeing random events moving to the deleted items folder. I have run Calcheck on her Calendar and it returns no errors.
I have tried wiping every device and turning off calendar sync on the iPhone and iPad but the issue remains.

Hi,
This is the forum to discuss questions and feedback for Windows-based Microsoft Office. Since your query is directly related to Office for mac, I would suggest you to post in the forum of Office
for Mac, where you can get more experienced responses:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Thanks,
Ethan Hua CHN
TechNet Community Support

Outlook 2010 messages that have not been deleted are available in Recover deleted Items list

Hello,
Outlook 2010\Exchange 2010 SP1-clustred
I have looked at several mail accounts through Outlook 2010 client, they are not using the cached mode, they have not emptied the trash.
When I look in Recover deleted items I am seeing messages, mostly sent messages that are available for recovery, the problem is that these messages have not been deleted, they are
still in the sent folder.
I have restored one to see what will happen, it does restore to the deleted items folder.
It seems to random messages some sent to groups some sent to a single individual
Some Outlook 2010 clients I have checked do not show this problem, but several do including myself, I would have assumed that the Outlook 2010 client user had somehow deleted
it and restored it causing this problem if I did not see this on my own account.
Is this normal behavior? Perhaps some from replication or temp draft's
Any help or information would be appreciated.
Thanks

Since the post is over two year old, I'm not sure manotelli is still following it, but I think he is talking about something else:
1. He starts a message and does not complete it (or send it).
2. The message is saved as a draft pending completion.
3. Once he completes the message and sends it, there is an autosaved version that is deleted.
I'm not sure what relationship exists between the "draft" which (I would think) is what is ultimately sent when the message is completed and whatever is sent to the recycle bin.
It has nothing to do with webmail (OWA) or any form of remote access.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Recovering an Entire Folder from Recover Deleted Items

Question:
If an entire folder is deleted , placed in Deleted Items, then Deleted Items is emptied ... can the entire Folder be recovered to Deleted Items from
Recover Deleted Items function?
I seem to recall that this was once possible - but when I test with Outlook 2013 with my Exchange Server 2013 - only the mail items come back to Deleted Items - the original folder is not restored.

The Recoverable Items folder resides in the non-IPM subtree of each mailbox. The non-IPM subtree is a storage area within the mailbox that contains operational data about the mailbox. This subtree isn't visible to users using Outlook, Microsoft Office Outlook
Web App, or other email clients.
I would refer you on this informative technet gallery that will help you to understand this concern in depth and recover the entire folder into previous used version back :https://technet.microsoft.com/en-us/library/ee364755%28v=exchg.150%29.aspx
Also, please check this another helpful resource :https://technet.microsoft.com/en-us/library/ff660637%28v=exchg.150%29.aspx
Moreover, if you wish to manage this task automatically, you may also give a shot to this automated solution (http://www.exchangeserverrecovery.com/) that could be a good alternative approach in such critical
circumstance.

Recover Deleted Items - where do they recover to when the mailbox is selected from Outlook, versus a particular folder

We are using Outlook 2010 and Outlook 2013 in our Exchange 2013 SP1 environment.
I noticed the following behavior when recovering deleted items:
From Outlook, I select my mailbox name and choose Folder-Recover Deleted Items. Then, I select some items and click Restore Selected items. However, I cannot find where these items are restored.
If I select a folder under my mailbox, then go to Folder-Recover Delete Items, the restored items go into that particular folder.
So, my question is, in the first scenario (entire Mailbox selected, not a particular folder), where are the restored items going?
Has anyone else encountered this?

Hi,
Recovered items are restored to the folder you’re working in. But root mailbox (mailbox name) is not supported to show items by default.
To find these messages, please take the following steps:
Right-click on root mailbox (mailbox name), choose Data File Properties.
Under Home Page tab, uncheck the box “show home page by default for this folder”
Click OK to save this change, then check the root mailbox.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Is it possible to prevent users from using the ''Purge'' option from the ''Recover deleted items'' in Office 365?

Hi,
After speaking with a Microsoft engineer over the phone, I've been told that there is no way to prevent users to go to their OWA and manually Purge specific items from the ''Recover deleted items''. The Microsoft tech told us to place the desired mailboxes
on a litigation-hold and that all data will be recoverable... but only from the time you place the mailbox onto Litigation-Hold and previous items, which doesn't take effect for new-coming emails.
1- From what I understand, any new items coming in the mailbox after the Litigation-Hold is put in place will still be ''purgeable'', right?
2- Is there a way (PowerShell, Security group, etc.) that can prevent a user from using the Purge option?
We are very surprised that there is absolutely no thread that talks about this issue, which in our opinion, is a major legal and security flaw from Office 365. This is a main concern for us to actually go with Office365. For instance, this means that at
any given time, if a user exchanges emails with a competitor, they can manually purge emails sent and receive as soon as it is sent/received, even after Litigation-Hold is in place.
Thank you for your reply and let us know if you have more questions.
Normand Bessette, IT support technician, Newad Media

Thank you for the reply.
Is there still a way to prevent users from using the Purge option, like with a Powershell script to disable Purge?

Exchange email issues (remote search and deleted items folder)

I use an exchange account on my Q10 and there is two huge problems about it. - the remote search will find email that are at most 60 days old, anything older can't be found on the Q10. I have added the same exchange account to my iPad and iPhone 5 where I can search for several year old email. - the "deleted items" folder won't sync on the Q10. So whenever I delete an email on any device (including the Q10) it gets moved to deleted items. But the Q10 where the folder is empty because it does not sync. (Issue has been confirmed from several people on crackberry forums)

I'm currently experience the same situations with my Q10. It seems like doesn't sync the folder immediately even if you select the refresh option.yoomy wrote:
I use an exchange account on my Q10 and there is two huge problems about it. - the remote search will find email that are at most 60 days old, anything older can't be found on the Q10. I have added the same exchange account to my iPad and iPhone 5 where I can search for several year old email. - the "deleted items" folder won't sync on the Q10. So whenever I delete an email on any device (including the Q10) it gets moved to deleted items. But the Q10 where the folder is empty because it does not sync. (Issue has been confirmed from several people on crackberry forums)

Recover deleted items

Can I recover items that was deleted from my iPad calendar events?

Hello WillssT,
Thank you for your post! The problem mentioned here is strange, I have some suggestion , I need some information whether client mail syatem configured with PST file, also check for Delivery settings of mailbox, If the delivery setting is mentioned is in PST at that time , whenever mail comes to your mail ID hits on mailbox for a moment and after that moved to PST file, when you select a recover deleted items it is listed there. if you wanted to keep the mail in mailbox , change the mail delivery settings, please inform if this could help .
Hope this help!Sudarshan Shindode
Tier 2 Application Support
Server and Tools Online Engineering Live Services Team

Help please? Outlook 2011 stuck on 'updating message list' after deleting 1000's of emails from my 'deleted items' folder

Hello.
I've been searching online for an answer and can't find one - hopefully someone can help...
I recently updated to Yosemite and decided on a general clear-out, so went through 1000's of documents, photos, emails, etc. I ended up deleting the all of the emails in my 'deleted items' folder. Since then, when I go into Outlook and hit the 'send/receive' tab it logs on as normal, but then gets stuck on 'updating message list' - it shows me that there are emails and how many, but will not download them.
Does anyone have any experience of this?
Many thanks!

As Outlook, part of MS Office, is not an Apple product, I strongly recommend asking in the Microsoft Office:Mac forums here:
Office for Mac
Everyone there is a Mac user AND an Office user, something you can't say about Apple's forums. You will get the fastest help there and I think you will find the contributors more than helpful.

E72 Email : "Deleted Items" folder disappears ?

Tonight, my phone downloaded emails as usual. Some of messages were spams, so I deleted them. After I press "delete", the email app stopped responding. After about 1 min, it started responding again, but the "Deleted Items" has disappeared. Now in my mailbox there are only Inbox, Sent Items, Outbox and Drafts . Any solution guys ?

Yeah, the difference was you using IMAP vs. me using POP3. I have rarely used IMAP, as my ISP's don't support it, but just gave myself a refresher. POP3 is the oldest mail protocol in use today. It knows nothing of folder structure, read/unread marks, tagging, push, multiple client access, etc. IMAP can do all of these things, but with potentially greater stress to the server, which is why I think many ISP's stay with POP3. Gmail, for example, is IMAP-only. You typically wouldn't want to switch from one to the other (I would use IMAP if I could!) but switching involves deleting and re-adding the account again, using either a different host name or port. For example
POP3 server: pop.mailserver.com:110
IMAP server: imap.mailserver.com:143
Check your ISP's email settings if you really want to switch. Hope that helps!
Oh, and your Deleted Items folder disappearing sounds like a bug to me. The next time it happens, check your email account from a desktop/laptop computer and see if Deleted Items shows up there. Perhaps try deleting something to see what happens. If this works normally, then I suspect it's another bug in Nokia Email 2.2.0.

Unable to recover deleted item in Exchange 2010

I'm on Exchange 2010 Sp1 and Outlook 2010. I'm trying to recover a deleted item from the dumpster and when I do I get the following error message.
"Outlook was unable to recover some or all of the items in this folder. Make sure you have the required permissions to recover items in this folder, and try again. If the problem persists, contact your administrator."
I am the administrator and I fairly sure I have been able to do this since migrating my mailbox to Exchange 2010 from Exchange 2003. I've rebooted my PC. Any ideas what is going on?

Thanks for all the suggestions. That's correct. On my second non problematic PC I can login to my mailbox and recover deleted items without any problems. So same mailbox but different computer no problem. Actually I can recover a deleted item on my problematic
PC for other mailbox no problem too.
In regards to Mumin CICEK question my dumpster is set to 30 days. I tried multiple messages. Even messages that I had just deleted and emptied from deleted items. And again I can recover those same messages from another PC no problem.
In regards to the Windows profile may be corrupted I thought about that too. But what is interesting as using the same Windows profile if I login to a different mailbox I don't have any problems either.
I'll try fixmapi.exe as that seems like a good idea.
One last bit of additional information. My Outlook has hung and crashed on me several times of the past. It has happened when I've been connected to differernt mailboxes. From memory the debug mentioned something about a sharing violation. Maybe I should
turn off my anti virus to see if there is a corralation?

Public folders recover deleted items

1) do public folder databases have a "recover deleted items" option, as standard mailboxes do? i.e. if a user inappropriately deletes an item from public folders, can it be recovered easily, or would it need to be recovered from a backup?
2) how can you get a report of which users can add files to the public folder databases, and which users can delete files/folders in the public folders..

Hi,
For the first question, yes, user can restore the folder by using "Recover deleted items" within Outlook so long as the item is not over the age of the retention period. If the user is unable to do this for some reason, ExFolders can also be used to recover
public folder items.
For the second question, you can use the
Get-PublicFolderClientPermission cmdlet to retrieve the user permissions for a public folder. For more information about public folder permissions, please refer to
Understanding Public Folder Permissions.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

How to recover deleted items on trash, mail

how to recover deleted items on trash, mail

If you have no backups (now you know one of the reasons you should!), see Data Recovery.

How do you permanently delete trash in the deleted items folder?

I have over 4000 deleted emails in my deleted items folder. How do I permanently delete them from that folder? Thanks.

Hello,
If you are talking about the Deleted Items folder in an Outlook client, you probably should ask in the
Microsoft Office Community Forums.
Otherwise, I'd probably ask in the
Outlook.com forum on Microsoft Community.
In both cases, however, you should be able to right click the Deleted Items folder and select "Empty Folder"
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Emails are automatically moved to Recover deleted Items folder

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