Emails are not generated in CUP To approver, manager

Hi ALL,
I Configured one work flow in CUP. I did SMTP Server setting, EMAIL Remainder setting.
When I create new account request , CUP is provisioning access properly and automatic mail is going to that user. Mail is not coming to Approve r.
When I create other requests (change account etc) provisioning is done properly, but mails are not generated to user, approve r, manager .?
How can I fix this? Please suggest.
Thanks,
Joseph

Joseph,
There can be only 2 issues here:
1) SMTP server config is not correct or CUP is not able to reach SMTP server.
Ask Basis person to ping the SMTP server from CUP. If it works, then don't worry about 1).
2) Email reminder job is not running or emails are going to junk email
Check the log for email reminder job and make sure it is activated and running. check your junk mail folder.
Rgds,
Alpesh

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Emails are not generated in CUP To approver, manager

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