Emails are not going out to everyone, only select people, everyone else gets blocked or bounce backs

I have a client who uses Business Catalyst and they're having a problem with emails only going out to certain people and not everyone they email. Outside going in, the problem is it either works 100% of the time, or not at all. If it doesn't work the outside people either get a bounced back failed delivery message, or nothing at all and the emails just disappear into cyberspace. And it's not regulated to just one company or one group of domains - it's pretty sparatic on who it's going to work for and who it doesn't work for.
I checked to see if their IP was blacklisted and the only thing I found was that it just wasn't whitelisted with list.dnswl.org. It wasn't blacklisted with them, it just wasn't listed. Outside of that I cannot figure out why their emails only work with certain people.
And the problem is across the board with all @grahamwebbacademy.edu email addresses, not just one person's address. Also one reason I'm posting here is that when they put in a support ticket they never get anything back, and my guess is it's because of this very issue, not that no one's responding to them. It's apparently been going on for a long while too.
Appreciate the help!
Wendy

Hi Wendy,
Please update the NS records for the domain "grahamwebbacademy.edu". At the moment I see that it's pointing to our old expired records. This could be the cause of your mail troubles in this case.
Name Servers:
   NS03.BUSINESSCATALYST.COM
   NS01.BUSINESSCATALYST.COM
Reference: http://whois.domaintools.com/grahamwebbacademy.edu
Replace any existing name servers with the following name servers:
ns1.worldsecuresystems.com
ns2.worldsecuresystems.com
ns3.worldsecuresystems.com
- http://kb.worldsecuresystems.com/kb/change-domain-name-site.html#main_main_Step_2___Point_ the_domain_name_to_our_servers
Kind regards,
-Sidney

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