Emails are not showing to receipt person in genuine format

Question

Whenever, I send an email to anyone from my Thunderbird to MS outlook. The receiving person does not get my email in proper format i.e. I had send an email to my client and got reply from client that, email is not in proper format. They gave me screenshot of my email and I found that, all the lines were breaking and the color which I had done in red of some line are not in Red color..
It's major issue with the Thunderbird. I have tried a lot to resolve this issue but unfortunately, I am failed.
Please help me to fix it.
Thanks,
Shailendra Singh Tomar

Answer 1

I presume you are composing in html and using the Formatting Bar to set colour and formatting options.
OR are you copy pasting text from a word processing package? This is not a good idea as not all formatting options available in Word processing software are available in the HTML.
I also presume you are sending the email in both html and plain text.
Are you using a standard universal font which the recipient is likely to have on their computer?
some helpful links:
* https://support.sendgrid.com/hc/en-us/articles/200184928-HTML-Rendering-The-Do-s-and-Dont-s-of-Cross-Platform-Email-Design
* http://kb.mailchimp.com/campaigns/previews-and-tests/my-campaign-looks-bad-in-outlook
* http://robcubbon.com/create-html-email-newsletters-outlook/
* http://www.verticalresponse.com/blog/its-not-you-its-outlook-the-complete-guide-for-email-marketers/
I would advise that if you creating complicated emails to send information that would be better in a eg: word document, then keep the email more simple and attach the document. Then the attached document can be read by the recipient using the correct software. So that they can read the data as you intended.
Anyone can set up their computer to preferred viewing options, which can change the way the message is displayed. So they would need to find out what settings they are using which is changing the formatting.
if they view using Plain Text then all formatting is stripped.
Are they viewing using Original Html option or Rich Text?
Are they using the wrong character encoding?
This is not the place to try and work out what they are doing on a product not supported in this forum.
Some helpful sites for Outlook:
https://litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients
http://www.sitepoint.com/microsoft-breaks-html-email-rendering-in-outlook/