Emails blocked since launching my muse site, help?

Question

Have had my domain site for years, set up as a gmail address, my name at my domain.com
Launched my site through Muse and Business Catalyst
now I am not getting my emails (get them at gmail but the address is my name at my domain)
have tried to do searches and looked at my account managing and can't find help
thanks for any help!!

Answer 1

Login to your BC site's admin area at http://yourdomain.com/admin and goto Site Settings > Site Domains.  Find your main domain name in that list and look in the columns that says "DNS". Does it say "External" or "This service"?
If it says, "This service" then you've updated your domain's nameservers to point to BC so any old rules you had setup on your domain that set your email to be handled by google are no longer working.  Any rules you had setup before for subdomains or email records (mx records) were not carried over automatically.
I think you are implying that your domain used to use Google Apps for your domain so that you had a gmail hosted on your domain name.  In order to set the domain up right to use Google Apps for email you are going to have to remove your main domain name from BC and add it again.  As long as your domain in BC is using "This service" and not "External" then you should follow these directions. 
While logged into BC make note of your secure domain name... it's usually in the format of yoursubdomain.worldsecuresystems.com.. this is the URL we'll use during the following steps because we'll be removing your main domain from BC temporarily and when we do that the Admin area will stop working if you are accessing it from yourdomain.com/admin.  If your primary domain name says "External" in the DNS column then do not follow the directions below.. there are other directions you'll need to follow at yor domain registrar to fix your problem.
Logout of the BC admin area if you are currently logged in using your primary domain name. Login to your BC site at https://yoursubdomain.worldsecuresystems.com (Note the https:// and that it's not http://-- this is a secure URL using SSL).  Once you are logged into your BC site on your secure subdomain, goto Site Settings > Site Domains and find your primary domain name (it's in bold and says: (primary) after it).  Click the delete button in the same row-- it will ask you to confirm the deletion, click OK.  It will now bring up a screen telling you it's also going to delete other DNS records like the "www" subdomain record, etc.  Click OK to delete these records.
Once the primary domain is deleted you'll want to add it back.  Click the New Domain button on the top of the Site Domains screen.  Enter your domain name (without the www) where it says "Domain" and then fill out that form to look like this example:
Be sure to indicate that you want to setup your mail to use Google Apps-- when you setup the domain this way, BC will add the necessary dns entries to route your mail to your google apps email account and also add some important SPF and domainkey records to make sure that when people receive emails from your google apps email address that it's not marked as spam.
Click Save to add your primary domain.  It's going to tell you to update nameservers after you click save but you've already done that if your domain was listed as using "This Service" before we set it up.  Click OK on that dialog to continue.
You aren't done just yet-- it's very likely that you'd setup a subdomain to quickly access your gmail account on the web or the calendar, or google drive and these still aren't enabled yet.  For each subdomain you want to setup to point to Google Apps' services that you were using before you'll need to setup a subdomain CNAME record to point to google. You should have had these setup before moving your domain to BC-- if you hadn't setup these subdomains like "mail.yourdomain.com", "calendar.yourdomain.com", "docs.yourdomain.com" already then you need to set these up in your Google Apps dashboard first and then follow the directions for adding the DNS records on BC for these subdomains-- if you had these setup on Google Apps before, follow these directions below to reinstantiate those subdomains.
For instance, most google apps users setup "mail.yourdomain.com" so that you can quickly login to gmail on the web.  To add this or a similar subdomain to point to bc you now need to add a custom CNAME record.  Click the More Actions button on the Site Domain screen and choose New CNAME record.
Enter "mail" for the subdomain and where it says "points to", use "ghs.google.com." (Note the period at the end... it's important).  Where it says TTL, choose "1 Week".
If you wait a few minutes you should now be able to visit http://mail.yourdomain.com and it will bring you to your gmail.  Follow the same methods for setting up other subdomains like "calendar" and "docs" or "drive"-- whatever you'd had setup before.  You are always going to point the CNAME record to "ghs.google.com."
Let me know if you have any questions and if your site is setup on BC and it is listed as "External" in the DNS column on the Site Domains screen then the directions above don't apply to you and I'll have to point you in another direction.