Emails Delete from Inbox after ticket is received in Office 365

We recently migrated from Exchange 2010 to Office 365. In doing so, we noticed that the emails which generate tickets from our Helpdesk mailbox are now disappearing altogether, whereas before they would be process and moved to the deleted items. Anyone else come across this and/or have a fix?
This topic first appeared in the Spiceworks Community

Thank you for the reply.
Is there still a way to prevent users from using the Purge option, like with a Powershell script to disable Purge?

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Email Sync Deleted From Inbox After Download

I have a Galaxy S5 and I have the email account setup to sync and download my email from my cable account. The emails are reflected in my inbox on my phone; but after I download the email from the server to my Outlook on my pc, and deleted them from the server, my entire inbox on my phone is completely gone now. How can I download the email to my phone and keep them there even though I download it to my pc and delete the emails from the server? I used to have a Droid Bionic and I was able to download the email and it would stay on my phone email even though I later deleted them from the server. I tried to unsync the email account but now it won't download any emails at all. I hit refresh but it says the email sync is off, and no emails are downloaded. Am I missing some setting?

the only way it stayed on your phone after deleting from outlook/server was if you weren't syncing between the 2.
as long as sync is off, refreshing does nothing.
i've gone the opposite way, deleting costco, walmart, etc from the phone, so i wouldn't have to scroll thru tons of emails on the phone, if i was only looking for a single email by not checking "leave a copy on server"....so i could look at costco, walmart, etc on the pc when i had more time.
sorry you're having problems.

Emails get deleted from inbox after viewing them on iphone 5s

Hello all,
I've just upgraded to an unlocked (tmobile) iphone 5s 32gb w/ IOS 7.0.4 last week. (Unlocked / TMobile since i live/work in asia but previously lived in Texas)
Prior to that i had an iPhone 5 16Gb w/ IOS 7.0.4.
I've setup yahoo,gmail and outlook/hotmail without any problems. However my business email account which i've always setup with IMAP to view on my iphone, ipad and work laptop is having problems several days after using the iphone 5s.
What happens is that whenever I check my work email, i dont even get all but just a few of them, once those are read and i go back into my inbox they are removed and the whole inbox shows: "NO MAIL"
I've checked all settings and removed not jsut the work account but all mail boxes as well.
Made sure its all IMAP not POP on all devices.
Incoming/Outgoing mail servers are on, with host and username and password entered correctly.
Deleted Messages - Never removed.
Delete Server - Never
I've setup the new phone from a backup copy of my previous phone.
I've setup the new phone as NEW phone and still having same problems.
I've removed ALL mailboxes, rebooted and re-added them and still problems with work mailbox.
Never had a problem with mail on my iPhone 5 and current iPad is also fine.
Any Ideas?

You can configure it.
Go to : Settings/Mail, Contacts, Calendar/your email account and click on the account on top of the screen. Click advanced. Scroll down to the bottom, and under "deleted messages" options are : one day, one week, one month, never. Based on your question you probably want "never".
Don't forget that if you get your emails through IMAP (you probably do), if your iPhone deletes the emails after one month, they will disappear from your laptop too... This is the price to pay to have your emails in sync between your iPhone and laptop, though.
Yves

Received delivery subsystem error email 25,000 plus times. Can delete easily from my mac but deleting from my inbox on my mac does not delete from inbox on my husband and my iphones. HELP

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Can i recover emails deleted from the cloud after reformating my HD

can i recover emails deleted from the cloud after reformating my HD, these are very important emails, after reformatting my hard drive to fix some trouble i was having w/ maverics, these copies were deleted, and my icloud deletes messages more than a month old. help??

Hi,
If you use the iCloud.com login or the Mail App and "fetched" the Mail and deleted that way there is not way to get it back.
You could have archived it or placed it in Folders (created in Mail or on the web Login) and that will have stored them on the IMAP server and they would have been retrievable.
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 G4/1GhzDual MDD (Leopard 10.5.8)
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Email dropped from Inbox

I have a new Galaxy SIII that seems to drop email from the Inbox without my deleting it. I have the mail account period to synchronize settings set for 1 month but the only email displayed in the Inbox is for the previous week. In an effort to fix this I tried changing the settings to 2 weeks which made no difference. I then changed the setting back to 1 month and now only the last 10 messages are displayed. The missing email is not in the Deleted items folder. This only happens with my default email account. I also have a Hotmail account which saves all messages back for 1 month.
My question is how can this be fixed and also is there a way to save messages older than 1 month?
Any help will be appreciated.
Thanks.

Hi Don. Thanks for the reply. The email provider is a local ISP that I have used for more years. The account is set up on the phone as a POP account. I have the account set to leave email on the server for 21 days as I access the mail from more than one computer in addition to the phone. When the email deletes from the phone it remains on the ISP server for the full 21 days and I can download to any other computers where I have the account set up.
After trying to change the settings for Period to synch from 30 days to Two weeks and back again I was only able to see 1 day of downloaded email. So I deleted the account and set it up again. The full 21 days of mail from the server downloaded to the phone. The next day I looked at the mail and only the last two weeks of mail was displayed. I know that the mail is still on the ISP server and I could delete the account and set it up again to get it all but this is obviously not a permanent fix.
Ideally I would like all my email to remain on the phone until I delete it from the phone. There are some messages that I would like to keep for more than 1 month and I assume I can use the save function but I’m not sure I trust that it will remain.
I may check in at the local Verizon store because I know there are lots of users in the area that use the same ISP.
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Websites were deleted from configuration after Maverick OSX Server Update

Websites were deleted from configuration after Maverick OSX Server Update. My subversion access was also overwritten and no longer works.

if that was a bug report, then Apple might or might not see it here. There's a Provide Server Feedback in the menus of Server.app, if you'd like to let the Server.app folks know about the upgrade problems I've encountered.
If you're looking for help resetting the web sites (I'm not clear if you're reporting a bug or looking for help with this), then check Server.app for where the files should be (the default location is under /Library/Server/Web/Data directory) and see where your current sites are stored in the file system, establish the Site via Server.app (usually with a directory under the /Library/Server/Web/Data path) and move the contents over to the new location.
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if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
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Just moved from in house ocs 2007 R2 to office 365 lync 2013, I'm clear to "unprep" right?

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Hi MC625,
In my opinion, unprep is not necessary and I suggest you should not perform this action.
I haven't seen an unprep referenced in the migration from OCS to Lync 2013 articles.
https://technet.microsoft.com/en-us/library/jj205375%28v=ocs.15%29.aspx
Best regards,
Eric
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Getting Error while deploying the autohosted event receiver in office 365 ( ErrorDetail: There was a problem registering the app principal.):

Hi,
I was successfully able to deploy my auto hosted event receiver in office 365 and it was working. I did some changes on code and try to deploy it again but now it through same error always wheneven i deploy it.
CorrelationId: 2ef8a311-f1cf-4ee7-be1a-1125c5231e1c
2> ErrorDetail: There was a problem registering the app principal.
2> ErrorType: Configuration
2> ErrorTypeName: Configuration
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2> Source: RemoteWebSite
2> SourceName: Remote Web Site Deployment
2>Error occurred in deployment step 'Install app for SharePoint': Failed to install app for SharePoint. Please see the output window for details.
Please help me on this. Not sure what this error is indicating.
Regards:
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Hi All,
I have tried same thing in different different environment. Different environment mean different azure account and office 365 account. But still the issue persists.
i feel some issue in my office network or in servers. Because couple of days back same thing was working in my private virtual machine in my private network instead of office.
For me i observe a basic problem in this network.
The pop up to provide trust to the app (that come with title "Grant permission to app") comes while i deploy the solution and gets close automatically without clicking trust.
Might be this could be the reason for me ?. because closing of pop up is not providing authentication to my app.
This happens in every server in my office network.
Any suggestions on that. Thanks in advance.
Regards:
Sanjay Joshi

After Enable .xml file on office 365 is block.

HI,
Is there any solution.
after enable .xml file on office 365 for owa not able to view and download. xml files.
I have run below commmand
Get-OwaMailboxPolicy | Set-OwaMailboxPolicy -BlockedFileTypes @{Remove = ".xml"}
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Hi,
Run this command to make sure XML is added into allowedtypes :
(get-OwaMailboxPolicy OwaMailboxPolicy-Default).AllowedFileTypes
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HTC rhyme automatically deletes emails in my inbox after 3 days...

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We need more information from you on what you are using. What type of email account (Outlook, GMail, Yahoo, etc.) is it that you have questions about? Which email app are you using to check your email? It doesn't sound like you are using an app from the Play Store, so I will answer assuming that you are using stock apps (ones that came on the phone out of the box). I don't have the Rhyme, but I have other HTC phones.
For an Exchange account, go into the email app>menu>settings>sync, send & receive>sync settings>download past email. This defaults to 3 days. You can change it to time periods varying from 1-30 days and "All", which is what it sounds like you would prefer.
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Emails Delete from Inbox after ticket is received in Office 365

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