Emails for process chains

Question

Hi Friends,
I need your valuable suggestions for a problem we are currently facing regarding emails in process chains.
An explanation of the issue is as follows:
The users who load data (present at different geographical locations Ex. A, B, C) use a custom ABAP program to load and this program only triggers the process chain. The final status of the load is to be communicated back to the users.
If the email feature of process chain is used and the users list from locations A, B and C is maintained, then users from B and C get emails regarding loads abt C and so on. In other words users from A, B and C have irrelevant emails in their mailbox.
Also the users have no technical knowledge of BW and hence cannot interpret the Process chain log. So there is another technical team which will receive the detailed email messages.
All the users need to know is whether the load was successful or not.
---Accessing the Monitor using RSMON is not an option
---Maintaining email groups is not an option.
Has anyone faced a similar problem before? If so, how did you resolve it?

Answer 1

You have now 1 chain that is triggered by A, B and C and they all get e-mail when the chain is finished?
Create 3 meta-chains C1, C2 and C3. Users A, B and C trigger their respective chain. The actual chain that is doing the work is C4. C4 is a subchain of C1, C2 and C3 so you need to model it only once. At the end of C1, C2 and C3 you can send email to your users.
C1
- C1 trigger
- C4
- C1 finish & email A
C2
- C2 trigger
- C4
- C2 finish & email B
C3
- C3 trigger
- C4
- C3 finish & email C
You could optionally connect the technical e-mail to the last process in C4. and the user e-mail to C1, C2 and C3.