Emails get deleted automatically after 2 weeks

My emails are getting deleted automatically after 2 weeks. I have important emails that I cannot retrieve. I changed setting to never delete but it keeps deleting. Also I called about the issue and It was never fixed. I cannot be loosing emails. Especially that this is an email address that everyone knows for me.

Do you have the account enabled on more than one device or computer?  If so, the retention settings on that other device will override the settings in Comcast preferences.

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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software -- potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions -- they’re easy to carry out and won’t change anything on your Mac.
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