Emails marked as read when sent to Blackberry Torch 9850

I'm having an issue with emails being marked as read in my work Outlook Inbox as soon as they are sent to my Torch 9850, even though I have not opened the email on my phone or on my PC.
We use Exchange Server 2010.
Has anyone else had this problem and if so, is there a setting change or workaround to this issue? I've turned off reconcilliation for now.
Thanks!

Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Hi, I have latest mac os and using mac mail. I have 2 accounts and I have similar mail sent to both accounts. When I read an email in one account it registers as read in the other as well. I don't want this to happen. How do I set mail, I can't find any setting to turn on or off.
Thank you in advance.

Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Email messages in mailbox marked as read when they arrive on Blackberry

We are using Outlook Exchange 2007; from yesterday when I added a new email address it is marking messages in the mailbox as read when they arrive on Blackberry 8520 Curve. Can't for the life of me find the setting to change it and am losing the will to live! Any help appreciated.

Hi interferingmother,
Welcome to the BlackBerry Support Community.
Is your email account integrated as POP on your BlackBerry® Curve™ 8520 smartphone? If it is, this KB article should provide some ways to resolve this issue. "Email messages on a Microsoft Exchange Server are marked as read when accessed via POP" http://bbry.lv/KvCTaM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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On my iPad with OS7 I had a red dot showing 1 unread email which would not go away. I cleared it using this procedure: Open Mail - Inbox - Edit - Mark All - Mark as unread. Then straight back to: Edit - Mark All - Mark as Read. Works for me; see how it goes. Best of luck!

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folders. Emails in public folders are marked as read as soon as I click on them. Do public folders have a different setting for marking email as read in the reading pane?
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Also, something else is strange. When I look in the account settings window, my password is not there. It's blank. So I enter it. A few minutes later, when I check, my password is again no longer there.
Regarding your suggestions to move the mail folder, I really don't want to do that because I have about 20 mailboxes full of important saved messages. I can't afford to lose those. Surely there must be some other way?
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Emails marked as read on iphone when outlook is opened?

Hello,
I have had a recurring problem which has resulted in a number of important emails being missed - I've researched as much as I can but have been unable to rectify it!
I use a 123reg email address on both my iPhone (5S, iOS8) and on Outlook for Mac (2011) on a MacBook Air OSX 10.8.5
Whenever Outlook connects to a wifi connection and fetches my emails, all of these emails become marked as 'read' on my iphone - really frustrating as sometimes I'll leave those I wish to action later marked as unread.
Currently, outlook has my email account marked as a POP account.
My account is also set up on my iPhone as a POP account.
Please help me as I'm reaching my wits end!

This is not a client issue, POP accounts do NOT sync but IMAP accounts do, find out how your accounts are actually setup. If they are POP then they are not working correctly and you should consult MS support (for Outlook) or your mail provider.

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When I receive a new e-Mail it will be pushed immediately to my iPhone an my MacBook. When I open this new e-mail on my iPhone, it is immediately marked as read on my MacBook. But when I open the new e-mail on my MacBook, it is not marked as read on my iPhone. I have manually to sync mail first.
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Add me to the list of people having this problem.
I have 1 Gmail account a 2 Google Apps accounts and this happens with all 3. If I read a messaging in Mail.app, it DOES get marked read on my iPod Touch, though.
If I read the emails on my iPod Touch, BlackBerry, or Gmail web interface, the read status does not get synced back to Mail.app unless I close and re-open it.
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Problem: Emails downloaded to my iPhone are marked as read on the server, even when they have not been read on either the iPhone, server/webmail or any other email client. When iPhone recieves a new email, it is listed as unread on the phone but on the server's webmail the same email will be listed as read. This sounds exactly like the problem described here, but unfortunately there was no solution to that discussion. The main issue for me when trying to find the new/unread email via webmail, when my inbox is sorted by conversation/thread, is that all the emails look the same. The new email is not highlighted differently (ie. unread) to the other 99 emails on the page and so is difficult to find.
More information: My iPhone is supplied by my employer and is used primarily for work. The primary mail account is configured to sync with my employer's Exchange server. This all works fine. I have added a second account to send/retrieve SMTP/POP3 email to/from my home ISP's mail server. This all works fine too (but with the above mentioned problem). With my previous phone (Windows Mobile), this same setup worked fine but without items on the server being marked as read.
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Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Okay. This is doing this because your bb is not logging into the owa (outlook web access), it's using POP3. In order to use owa it must be enabled on your exchange server (ask your admin if you have this option). An owa address is something like https://mail.yourcompay.com/owa, depending how your admin set this up it could be named something else. You can either get to this option through your phone companys (BIS) website or on the bb itself.
If you use your phone companys website (BIS) to configure this option just log in and find the topic that reads something like this -
"How do I set up BlackBerry Internet E-mail using a My T-Mobile Account?"
This will give you the instruction for setting up the account for owa. (Took me a little bit to find this in my tmobile account.) During this setup there should be an option to check called use owa. You have completed the setup and never saw that option then start over and find that option.
If you go through the bb's setting on the actual device the way to get to this option is kind of strange (at least it was the only way I could figure out how to get to it on my phone).
I started by deleting the email account off the phone then added a new account. Go back to the account setting and change the password to a wrong password. After you select "ok" or "next" or whatever to get to the next screen you will get a message saying could not connect to server or error or something like that. Now you should have a option to configure the device manually. This option will get you to page to allow you to select OWA. Then just configure you bb for owa and you are good to go.
Sorry this is such a crude post. I usually take the time to give very accurate, step-by-step instructions, but I do not have time. Good luck to all with this issue.

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Emails marked as read when sent to Blackberry Torch 9850

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