Emails not delivered on Laptop once I read on BB

Question

I have recently added my company email on Blackberry Torch 9800. Whenever I get any mail on my BB and I read it, while Outlook is not open on my laptop, the mail is not delivered on my laptop at all. I have already ticked the "leave a copy of messages on Server" in accounts settings.
Further, I receive mails on my BB in bunches after a gap varying from 20 mins to 1 hour after the sender has sent the mail to me. I receive from 4 - 10 mails at one single time, but not as and when they are posted.
After facing these problems, I upgraded the OS to 6.0.0 bundle 2647, however the behavior has not changed.
Is it related to BB or my company email server settings ?? Please help.
Thanks in advance.

Answer 1

Hi and Welcome to the Community...and apologies for the delay!
Given your description, I deduce that you have integrated your company email via BIS rather than BES. As such, certain limitations exist that you should be aware of. But first, some clarification please...
svhalbe wrote:
I have recently added my company email on Blackberry Torch 9800. Whenever I get any mail on my BB and I read it, while Outlook is not open on my laptop, the mail is not delivered on my laptop at all. I have already ticked the "leave a copy of messages on Server" in accounts settings.
Please refer to this KB:
KB05133 Email reconciliation features for the BlackBerry Internet Service
I have no way of knowing which of the service types your company email is, but how it functions will be governed by that KB. Not all services are capable of placing Sent Items from the BB onto your mail server Sent Items.
You are further limited to the capabilities of Outlook to reconcile against your email server. If, for instance, you integrated to Outlook via POP, then that has no ability to show you, in Outlook, things placed into the server Sent Items folder by BIS when you send from your BB. Some IMAP email servers can integrate to Outlook well enough to display such items, but most actually do not. Your limitation here is one of Outlook and it's ability to show changes at the server to you on your computer... The BB interfaces solely with your email server...likewise Outlook interfaces solely with your server...your BB and Outlook have zero interface between each other...so what can work is governed by the capabilities between BIS and your server and separately between Outlook and your server.
I'm also confused by your wording in what I quoted above. If Outlook is not open on your laptop, then you quite naturally cannot see anything that goes on since Outlook is not open. Further, from your wording, one could surmise that something different happens when Outlook is open on your laptop, but you did not state that, so I can't conclude anything. Lastly, what you say about the "leave a copy of messages on the Server" should have no impact on what you've presented...that's a setting strictly inside of Outlook, and would govern what Outlook does when it retrieves messages from the server...in some cases, if you have Outlook removing from the server when it retrieves, they can be subsequently removed from the BB when it reconciles (again, governed by the KB above regarding the ability to reconcile Deleted Items from the Server to the BB). So, I'm not quite sure how this plays into the problem as you have presented it.
svhalbe wrote:
Further, I receive mails on my BB in bunches after a gap varying from 20 mins to 1 hour after the sender has sent the mail to me. I receive from 4 - 10 mails at one single time, but not as and when they are posted.
This is normal...see this KB:
KB13374 Delayed email message delivery to the BlackBerry smartphone
Instant delivery/reconciliation is not a feature of BIS-level service...you would have to obtain BES-level service (both from your carrier for your BB as well as from your email service provider) in order to improve things. Based on what you have presented, I'd say it's WAD -- Working As Designed.
svhalbe wrote:
After facing these problems, I upgraded the OS to 6.0.0 bundle 2647, however the behavior has not changed.
Yes, the OS on the BB would make no difference whatsoever...the limitations are those of BIS, and that would remain consistent regardless of what OS you run on your BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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