Emails on Curve 9300

Hi. i have installed the new software for the Curve 9300. When I go into the setup page to set up my emails, it wont allow me to select the email icon. When I go into the email icon from the main menu, it says 'No message serices configured. You will be redirected to the Set-up Wizard to set-up your email account'.' When I click ok, it opens up a blank email template. Can anyone help? Thanks
Solved!
Go to Solution.

Using your browser, go to mobile.blackberry.com
Scroll down to Communications and then to Email.
Select your type of email you want to configure and set it up there.
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Similar Messages

Email on Curve 9300

Hi Guys
Im new to this so please forgive any protocol glitches. My Curve 9300 wont send or receive email to/from my hotmail accounts since I tried to forward an email from hotmail to gmail using the Curve. Any ideas how to resolve this issue?
Thanks & kind regards

Hello GardenPartyPaul
Welcome to BlackBerry Support Forums
First please try those Steps in a sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After Reboot please check if you're able to send any email from your Hotmail account , If problem persists then you can Delete and Re- add your Hotmail account which might help .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Connect to yahoo email on curve 9300

Having a hell of time setting up my yahoo email ... Can anyone provide advice.

Can you browse or download applications in BlackBerry World?
You can try refreshing your service book, see this article.
How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Unale to set up emails on curve 9300

I have followed all online instructions, device instructions, spent an hour on the phone to Orange and a further hour to Sky emails - to no avail - neither are able to connect my device to my email account. Just about to throw it at the wall !!!!
Message received "The information you provided is incorrect. Retype your user name and password. Your user name and password are case sensitive."
Have tried from my device and also through www.orange.blackberry.co.uk on my computer - following instructions on screen and from advisor over phone.
Nothing is working - am stuck and paying for useless device!!

baker555,
I highly doubt throwing your phone at the wall will get your e-mail working on your... phone.
Regardless, is it a GMail account? If so unlock your captcha: https://www.google.com/accounts/DisplayUnlockCaptcha.
Since you're trying from the website as well I highly doubt the issue is coming from the BlackBerry device.
EDIT: Yes, Sky E-Mail runs on GMail. With a little bit of searching I found what I believe is your answer: https://www.google.com/a/sky.com/UnlockCaptcha
Euclidics
If this or any posts in this thread were helpful please Kudos the author.
If this or any posts in this thread were the solution to the topic, please accept the post as the solution so others can view it.

Invisible cursor in email messages on Curve 9300

Hello,
Just got new Curve 9300 (previously had Pearl). My OS is 6.0 Bundle 2534 (v6.0.0.570, Platform 6.6.0.212). My carrier is Orange.
I have noticed that the cursor is not visible in messages in my Desktop email box (i.e.. Email coming from my employer's BES), but the cursor is visible in other email boxes.
However, in my Desktop email box, I can make the cursor visible by clicking the Shift key.
This is not really a problem, but I am curious whether it is a bug or a feature and whether other Curve 9300 owners have had the same experience.
William

Check You have Active BlackBerry Data Plan (If no the contact your network service provider)
Check Yahoo Mail, Gmail for BlackBerry. Make sure that POP or IMAP enabled on your mail account.
Click on
If the Problem Solved mark as "Solution" for posts that have solved

How often does my Curve 9300 check for new email messages?

Hello everyone,
I hope that you are all well.
I use a Curve 9300 (3G) and assumed that it checked for and retrieved new emails all of the time. However, it seems that it only retreives new messages from my email account every so often. Could someone please let me know how often it checks for new emails?
Also, when I run a Diagnostic Test in the Mobile Network Options menu the result says NO when it tests to see if it is connected to my email account. When I ran tests a while ago the result was YES. Could someone please let me know if this is anything to worry about?
Many thanks.

First, you have a misunderstanding that the handheld device "checks" for messages. They don't.
RIM's technology on which the company and popularity was built is that RIM servers go out to your email server and checks for new mail and "pushes" those messages to your handheld BlackBerry.
On a normal POP3 email server, that occurs every 15 minutes and if new messages are found they are pushed and the RIM server checks again in 2 minutes for a few cycles, and after 3-4 cycles of two minute checks, if no new messages are found, it reverts to 15 minutes.
On an IMAP email server, the push is instant. An example of this might gmail accounts, yahoo mail, and private domains hosted by GoDaddy.
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Email set up on Curve 9300 and Music

I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Can you tell I am an iphone user, this BB stuff is all new to me!!

Hi and Welcome to the Community!
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will should have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Nickkyfenton wrote:
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Activate Mass Storage Mode and manage the music that way. From your PC, you will be able to treat the BB as a USB drive, with all of the capabilities of file management via PC. You can find out how to activate Mass Storage Mode in your device user guide:
http://docs.blackberry.com/en/smartphone_users/?userType=1
But...
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300
This actually concerns me the most. See this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the seller did not properly complete all of their steps, then you have little hope of succeeding at anything with this BB. Further, if the device is not unlocked, then it can only be used on it's original carrier. Further still, if the device model is not specifically supported by the mobile network provider you wish to use, then you will have even further challenges getting it to work, with no guarantee of any success whatsoever.
BB's and i-devices are very very different.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

Hello Alanj,
Welcome to the forum.
At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

WiFi and email on BB Curve 9300

Bell told me there is no way to use my WiFi in conjuction with email on the Blackberry Curve 9300 unless I sign up to one of their data plans.
Someone confirm this? I would have thought that a device that has WiFi built into it would be able to use the WiFi I have in my house.
I have an Ipod with WiFi and that is what I am using to check emails when I am in WiFi range.

They are correct. To use any of the blackberry push functions you need a blackberry data plan. Once in place you can also make use of a wifi connection.

BB Curve 9300 won't connect to email servers

Hi all please bear with me as I try to explain this!
I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
Then yesterday Orange tried to take the £5 for the BB services but I didn't have enough credit so obviously it all ended. I topped up today and they have taken the money. However my emails are not updating/downloading.
I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
My wifi is set up and working, I've got the 4/5 dots, i'm connected to 3G and have UMA in the top right of the screen. So everything appears to be the same as it was before the payment problem.
Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
Any advice will be much appreciated!!
thanks
Mary

Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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WHY SUCH AN INJUSTICE THAT BBM CANNOT BE USED ON MY CURVE 9300 OVER NORMAL DATA SERVICE AND OTHER PLATFORMS CAN USE!

Hello,
I am using Blackberry Curve 9300. I purchased this phone for Rs. 17,250 before some 3 years, I considered RIM to be a Company providing premium services which is unique in itself and which worth spending on them and the most important thing is those are not available to non-blackberry users! Especially in case of Blackberry Messenger, which is such a service connecting all the blackberry users around the world, making a mark of precious symbol of the users of BBM.
Before few days I came to know about BBM being available on Android and Windows phones, my question is why this injustice with your own customers, you provide the app which they will use with their normal data plan and we people who are your real customers, who trusted in you have to spend not less than Rs.129 for just BBM!I must say RIM is the most back-stabbing company I have had ever dealt with! People are laughing at us as they are using the same service for almost free and we have to spend a huge sum for availing the same service, my question is are these non blackberry people your customers or we people who contributed in your success with hopes of trust?
My question is not why you made available BBM usage to non-blackberry users with such flexibility but my question is why can't you be loyal to your own customers?
I hope that RIM would have a pleasing justification.

Thanks with the signature but I already removed it from my profile too.
I was never under a rock when it comes to technology I know that in India before few months yoru Blackberry Z10 was Rs.44,000 and now it is Rs.21,000. I understand the ploy of making BBM cross platform to generate revenue, first in a technical sense and another by creating it advrtisement in the marker.
Do you think that taking an undue advantage of our loyaty and enduring the mockery of your own customer would take you anywhere? Don't you think that abusing your own customer's prestige would even affect you negatively? While your customer is paying Rs.129 for just BBM the Android person sitting next to him is lauging at him for he paid you and call him fool! Profits doesn't starts only by making huge business decisions but from the loyal and satisfied customers. You may always find customers all around always complaining but deep down if you have touched their needs they will bless you with good words at your back, maybe in such a way that you will never come to kow but it will grow you more. I am not here to deliver you a marketing lecture as i am in corporate law field but let me tell you what I read during my graduation, it said something like one disatisfied customer can discourage ten potential customers from buying your product and I have started feeling the same in case of online shopping but I do not know when the company giant blackberry would come to know!
When you said about expanding customer base, think about a company who is expanding its base of customers by disatisfing their current customers who always took pride in you by providing them services at harsh terms and in front of their eyes others are getting benefits at a very low cost.
Our family business is textile manufacturing, not as big as blackberry but we always knew that if we will start selling our goods by describing them as really premium goods and start charging out of lips and bounds, of course my product could be premium worth the price but one thing I could be missing would be a point of finance, there could be cheaper alternatives in market which could be selling at lower price which same usage. My concern is just to keep our eyes open.
Now consider a phone on which I can use Whatsapp which satisfies my messaging needs, gtalk and yahoo messengers for my im needs, push mails for emails, browsing and downloading for just Rs.99 and on the other hand Blackberry services for Rs.389, it is indeed clear the reason of downfall, though it is labelled as premium service and indeed it could be, permium service as I said earlier.
When you feel that your boat is sinking, you do not have only have to pull out the waters but on the priority basis you have to cover the hole too! Blackberry is just pulling out the water leaving the hole as it is!
If you say that legacy mode in BBOS could bother you from providing BBM for BB device, you know that it cannot be and even I know that, any technical person can know that as it is a little secret that I can use BB browser without BIS and many other apps are example of the same (to be a bit informal). See, I never asked this thing from last three years but now when you are making it cross platform why not to give a little benefits to those who paid you till now, if you can give it to those who are nothign to you?
My question is that why can't you provide BBM to be used on the normal data paln for your own old and loyal customers who paid you such a handsome amount from many years for your services as how you provide on other platform, just for BBM not email and rest of your services?

Curve 9300 Doesn't start. Stucks at boot screen

Hi,
I've got a brand new Curve 9300 less than a week ago. I've updated it's OS to version 6, and it worked perfectly.
When I attempted to configure my email, it automatically asked to update with my carrier's email setup software. I just chose ok. I got three warning messages, which I don't exactly remember but it was about something may not function correctly (regarding to version difference). I just continued installation, and it asked for a reboot.
When I rebooted the mobile, it goot stuck at the boot screen. Then nothing! The thin status bar bellow BlackBerry's logo fills up until it's full, then nothing happens. When I wait for longer time (a few minutes), I get a message on a white screen with a tiny font with "App Error 606", with one option of 'RESET'.
I pulled out the battery and restored it a few times, nothing different.
Notes:
The LED does not do anything, except for a single red blink when it reboots
The keboard seems to be responsive. I get the Alt and Shift indicators in the top right corner when I press them
The power button doens't seem to cause any response
I appreciate your help.
Edit: The Desktop Software shows that the device is not connected, even though it's attached to the USB cable.
Edit: The Alt-Shift-Del combination causes the system to go to a blank white screen with that "app error" mentioned above
Solved!
Go to Solution.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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I REALLY NEED HELP WITH MY CURVE 9300'S WIFI!

HI !
i have a blackberry curve 9300, OS5. I got it secondhand. It worked really great, but the problem started when I've done that thing within the host routing table. Though my wifi is connected, I can't use the internet. whenever I tried the BB browser and any other application (e.g. facebook, opera mini, etc.) i get a message that says 'i am not in an area that supports blah blah...' or 'unable to connect to internet please try again later'. I checked the browser under browser config and it is set to my local network provider. i changed it to hotspot browser, saved it. But whenever I go back it also goes back to my local network provider. i have tried almost EVERY troubleshooting I've read on this forums and in other forums but still no luck. The problem worsened when I did a security wipe on the emails, contacts, etc.
-APN settings are disabled
-default browser set to hotspot browser
-firewall disabled
-data services are on
Everyone said that it has nothing to do with that activation enterprise so I did not configured it after wiping.
I also tried doing a hard reboot (pulling the battery out and waiting for 5 minutes before turning it on) but it will only fix the problem for sometime and it will go back again.
Calling my network provider would just suggest to get a plan when in fact, I was able to use the device's wifi well before without any plan.
I don't want to upgrade my BB to OS6 coz it easily drains the battery of device and I cannot afford doing that because I go out a lot.
I also tried changing my sim card and network provider but wasn't successful.
I also tried deleting the name of my local network provider in the service book under options.
What do you think could be the problem? Any suggestions? I really, really, REALLY, need help.
PLEASE ! THANK YOU VERY MUCH IN ADVANCE!

Hi miochan984,
Welcome to the support community!
A supported data plan from your mobile network provider may actually be required to use the Facebook for BlackBerry smartphones application as well as the browser. I would recommend verifying with them which services they support over a Wi-Fi connection without a data plan.
Let me know if you have any other questions.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Why Does My Curve 9300 Keep Freezing

Why does my BB Curve 9300 keep freezing?
Solved!
Go to Solution.

The reason it's freezing all the time is you are out of application memory.
I recommend installing BlackBerry Desktop Software and making a full backup of the device. Then do a Security Wipe. You can do the wipe by going to Options and type security wipe in the search bar. Don't include the media card but include 3rd party apps. You can install those again later via BBWorld.
When it's done, you can restore only the databases you really need like email, calendar, contacts, etc.
When you're all done make sure that media is saved to the media card. I recommend getting a much bigger card so you have room for pictures and videos. You don't want that data saved on the device memory.
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Curve 9300, no data plan, gmail on wifi only

Hello,
I plan to buy a BB Curve 9300 but before I want to be 100% sure that I can configure it to be auto warned if
I get a mail on my gmail account but only via wifi because I have no data plan.
Thank you for your help;
Regards :-)

OK then here is your problems answer
The BB just developed for business men persons and not designed to be the way you want. It is a professional bussiness handset not like any other like Nokia, Sony Ericsion whic is perfect for kids and youngers like you. These sets support to recevie emails without any datapackage but for BB case you cannot.
You must have a dataplant inorder to get email notifications. If you dont believ me the try it by your self concern with the forum call every technical person you know and tell your problem and aks him to on the email notification services with using data plan. If any body does then please let me know.
I hope your problem is solved
Thanks and Regards

Emails on Curve 9300

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