Emails received but no alert - Mails also show as read in inbox

Hi Guys,
Just got my first BB from work (9300 Curve on 02 UK) - and I'm having some issues with email.
I set up my email account (it's a Lotus Notes Server) and am receiving emails perfectly well, but there is currently no notification sounding when emails arrive, even though I've asked it to play a sound and vibrate.
In fact, even the mail notification icon showing the number of new mails on the home screen doesn't update with an extra mail. When I go into the inbox, I can see the email has been received but it's marked as read which seems to be why I'm not getting any kind of notification.
My blackberry settings seem to be the same as my colleagues, so could this be a Lotus Notes / Server setting issue?
Thanks in advance!
James

Hi,
Which protocol do you use on your iPhone? POP3 or IMAP?
I also suggest you log on Webmail, check if the email read/unread status on Web matches that on iPhone or on Outlook Client.
In case it's the rule that caused the issue, I suggest you start Outlook with the switch "/cleanrules", this will start Outlook and deletes client-based and server-based rules:
Press Win + R and type “outlook.exe /cleanrules” in the blank box, then press Enter.
Then re-create the rule on Outlook, test if this issue persists.
Regards,
Melon Chen
TechNet Community Support

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