Embedded fonts do not convert in ps or Distiller

I have done this dozens of times. I distill a very large pdf document for web use. The doc was created by someone else, but
I have saved as a ps and opened in Distiller to flatten the images and reduce the size. This time the embedded fonts are lost. I have
tried the option of creating a new options file where the fonts are "always embedded" in the settings file. Any other suggestions?
I have tried this on a Mac in Acrobat X and on a PC with Acrobat 9. My impression is there is something different about the
document I received.
Thanks!
Janis

I found that problem was with fonts it self only.
When fonts were generated - was not included in it.

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    Author:   [email protected]
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