Embedding SWF: Doesn't recognize FP10

Flash files I embed have faulty plugin detection - it does not recognize FP10 as an upgrade from FP9. This is in the knowledgebase, but it does not suggest a solution.
"Some websites will ask you to install or update Flash when you already have the Flash 10 plugin installed. This is not a problem with your Mozilla browser or your Flash plugin, but with certain websites that misidentify Flash 10 as Flash 1 due to a faulty detection scheme. Contact the website and ask them to correct the problem or, on Windows, you can try the site in Internet Explorer, since the Flash ActiveX detection may work even though the plugin detection does not."
As a publisher, how do I correct this problem?
I have searched several forums for answers to this issue - if there is an existing thread that offers a solution, I apologize in advance. I could not find it.
Best,
JCD2

That's why I suggested posting to the flash player forum. There are a lot of people complaining bitterly how they can't install FP10. Maybe some or most of them are having the problem you're talking about. I wasn't there long but I didn't see anyone with your take on the issue. You might find a solution there then you could come back and share with us

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*https://support.mozilla.org/kb/Cookies
*http://kb.mozillazine.org/Cookies
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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013AC2C0E8DEF50
Current user is an administrator.
The current local date and time is 2012-06-12 20:13:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address:             192.168.1.3
Subnet Mask:          255.255.255.0
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DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Tue Jun 12 19:48:36 2012
Lease Expires:       Wed Jun 13 07:48:36 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
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Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
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The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
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Drive is empty.
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iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
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Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

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OS X:     http://support.apple.com/kb/TS1591

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Embedding SWF: Doesn't recognize FP10

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