Embedding video, works on my computers but not theirs, why?

I have made a flyer that has an embedded video clip using Acrobat Pro 9 Extended.  It opens and plays ok on Professional Extended and Reader on one computer, also opens ok on Professional (non extended) and Reader on another computer.  I emailed the file to my client and he only has Reader.  He tried it on his computer and some other computers with Reader and said he gets an error (see below) which comes up when he opens it and doesnt even show the PDF at all.  He said he upgraded his Readers to the current version and still gets the error.  What else could be causing this?

it only charge if itunes is installed on the computer
for some reason

Similar Messages

  • How do I troubleshoot installation/distribution of a LabVIEW .exe which processes data using Matlab when it works on some computers but not others?

    I've been given the unenviable task of troubleshooting and installing/distributing software written by a former co-worker. I've modified the LabVIEW code and built an .exe file. I've successfully installed the Labview .exe file on several computers, but it won't work on some others. What's more baffling is that I installed it successfully on one computer, uninstalled it, and tried reinstalling it with no success. In fact, it's a new error (Dr. Watson for Windows NT application error). It doesn't help that I have different versions of LabVIEW and Matlab on the target computers. Some have LabVIEW 5.1, some
    have 5.0, and some don't have it at all. Some have Matlab 5.2, some have 5.3 (R11) and some have 6.0 (R12). It's also not clear to me where the Matlab m files should be located. I'm not sure if it's a LabVIEW Runtime Engine problem, or if it's a Matlab problem. I've also wondered how LabVIEW and Matlab talk to each other. When LabVIEW calls Matlab, it seems that Matlab is running in the background. In other words, clicking on the Matlab Command Window and typing "whos" or any other command/variable doesn't work.

    Jay del Rosario wrote:
    >
    > How do I troubleshoot installation/distribution of a LabVIEW .exe
    > which processes data using Matlab when it works on some computers but
    > not others?
    Poke around zone.ni.com and
    http://digital.natinst.com/public.nsf/$$Search/ .
    Good luck, Mark

  • Help..Flash Videos work for Chrome/IE but NOT Firefox

    So I cannot see some flash videos on Firefox (like sites CNet & Disney do not work) which use flash. It does work on Chrome & IE.
    1. ALL Programs are the newest/latest versions.
    2. I removed and downloaded all programs- restarted the computer after each download.
    3. I have the latest Flash (according to the website) when I view the Adobe Flash Website on Firefox.
    I don't know why some flash videos work...and some do not.
    I am running Vista. All my programs are legit...and I do have McAfee running..I don't download porn, no viruses etc..  Anyone have advice?!!  

    ok ok
    I disabled firewall which - for some weird reason- allow it to play in Firefox. Videos played in IE & Chrome- but not in Firefox, until I disabled Firewall..weird.

  • Flash working on some computers - but not others

    Good afternoon,
    We had a third party flash developer build out the flash
    navigation and masthead videos for a client's web site and although
    it works fine on my computer (and on the developer's computer), it
    does not work on any of the client's computers or my partner's
    computers.
    Here is the web site in question:
    www.quigleysimpson.com/index2.html
    According to the client and to my partner, the video cuts out
    after a second or two, and some of the navigation links are coming
    up 'not found' (e.g. the Multi-Cultural link in the top
    navigation).
    Upgrading to the latest version of Flash Player was the first
    thing we did, and the problem still exists. I can't for the life of
    me figure out why.
    Any help would be most appreciated.
    Cheers,
    Cynthia

    I understand that neither method did the repairs you are seeking. My post was a side-note information update for you and others who read these posts, that we haven't had to boot from the install DVD to do a Permissions Repair since Tiger (I think)or maybe even Panther (doesn't matter when the requirement was dropped anyway), and that you can actually set some permissions wrong by using the boot DVD because of changes in the OS since it was installed.
    For your problem I recommend creating a new temporary Admin user account and seeing if the problem continues in the new account. If it does, then the problem is in the OS, which can be re-installed over the top of your existing installation (without affecting your files in your user accounts). If the problem goes away, then it could be incompatible or corrupted preference files or other incompatible programs in the user account causing the problems. Right now you haven't isolated the problem to either possibility.

  • Video works with one friend but not another?? please HELP!

    my ichat video isn't connecting with my friend christina. we've taken turns calling each other and my computer keeps saying "no data has been received in 10 seconds" i can hear the ringing and then when we go to connect thats when the message comes up and cancels the call. at the same exact time my other friend sam was online so to test out my video chat i called her. & it worked. christina also connected with sam separately & that worked. then we tried a conference where all 3 of us could chat, and sam started it and invited both of us. it worked and we could all talk & see each other. however for some reason i can't connect to just christina. what's going on?

    Hi,
    Welcome to the    Discussions
    iChat can have several messages on a failed chat.
    The "No Data for 10 Secs" one only appears on chats that connect (even if you don't see the Video)
    Basically it point to an issues between iChat at the Internet.
    The same Result can be achieved by pulling the Ethernet cable out or turning the Airport card off or powering down the modem or router.
    So we have to look at what can produce a similar break in the Internet connection without the drastic steps above.
    Some modem and router have "protection" features that will do this.
    Denial of Service (DoS) tries to make sure any data that come to your Computer does so at a rate it can handle.
    It was originally designed to protect Web Servers from "attacks" where too many requests coming to frequently used to bring servers and their Internet connections to halt.
    So Dos is threshold based,. It will cut any port that it thinks there is an "Attack" on.
    Video chats can send lots of data.
    These thresholds that are preset in the device tend to be set at Web page streaming speeds (allowing for multiple requests on popular servers) - but also at older Internet Speeds.
    Modern Speeds and things like iChat Streaming two way Video can mean that certain Buddies can send you data faster than the threshold is set for particularly with iChat 5.
    Stateful Packet Inspection (SPI) works differently but can only process a certain amount of data and will cut the port that is causing it to be overloaded making it Threshold based as well.
    There is no way to change the thresholds involved so the best course of action is to Disable the feature.
    So the Speed Sam has to send you Video may be lower than that of Christine and not bump into the threshold.
    If Sam is the Host then it the Speed of that Internet Connection that governs how fast Data is sent to you.
    One solution is to cap iChat in iChat > Preferences > Audio/Video Menu to 500kbps on the all Buddies involved.
    If this solve the issue between you and Christine then you can move on to your Modem or router.
    8:16 PM Sunday; June 6, 2010
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
    Message was edited by: Ralph Johns (UK)

  • Embeded video displays properly in FF but not on IE

    Hi, for my website childpoolalarmsystemsDOTcom, my wife and I created a youtube video. I took
    the code and put it on the home page. It displays and runs fine in FF but when I open it in
    IE version 8.0 is what I have I believe it is displaying a red x in the upper left corner. Is this
    an IE thing or something else?
    Any suggestions or help would be greatly appreciated...dan

    Copy and paste this into a new document.  Tested and works in FF and IE.
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
    <title>Untitled Document</title>
    <style type="text/css">
    #flash {width: 500px; margin: 0 auto}
    </style>
    </head>
    <body>
    <!--BEGIN FLASH -->
    <div id="flash">
    <object width="469" height="352">
    <param name="movie" value="http://www.youtube.com/v/fePItld82Yc?fs=1&amp;hl=en_US&amp;border=1"></param>
    <param name="allowFullScreen" value="true"></param>
    <param name="allowscriptaccess" value="always"></param>
    <embed src="http://www.youtube.com/v/fePItld82Yc?fs=1&amp;hl=en_US&amp;border=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="469" height="352"></embed>
    </object>
    <!--END FLASH -->
    </div>
    </body>
    </html>
    Nancy O.
    Alt-Web Design & Publishing
    Web | Graphics | Print | Media  Specialists
    http://alt-web.com/
    http://twitter.com/altweb

  • I have a new iPod touch and an iPad all my videos work on the iPod, but not on the iPad.  What am I doing wrong when I syn with iTunes ?

    iPad 2 does not show videos.  I just get a black screen when I hit the video app.  The videos show as being loaded when connected to iTunes. 

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • Airport Extreme 6 gen works with new computers but not old.

    Hey everyone,
    Just bought a new 6 gen AE because our old one got fried. I got the new AE working very quickly, but it only allows my 2012 Retina MBP to connect and my iPhone 5s. My iPhone 4s and 2010 MBP connect, but when I do network diagnostics it says that the network settings are messed up. Does anyone know what I need to do to fix this? I also have the network without a password (we live in the middle of nowhere). Thanks!

    Anytime you change networking hardware it is always a good idea to perform a complete power recycle of that hardware. Check out the following AirPort User Tip for details. Please post back your results.

  • Internet does work on other computers but not on Imac

    Hi, after an electricity problem my Imac won't make connection to the internet anymore. My macbook and a Toshiba PC still do.
    The Imac finds the network but says there's been a time-out while trying to make the connection.
    I called the helpdesk of the internetprovider but they said everything works fine, after having tested the connection.
    And of course they don't know anything about Mac...
    Thanks for any help.

    What type of modems and routers do you have?  A full make and model workup is necessary to determine the source of the problem.  Have you tried connecting directly to the modem by ethernet?  And what sort of electricity problem did you have?

  • Simple JS works in Acrobat 7, but not 8 - why?

    I have a simple form with 2 fields: "myname" and "phone". "myname" is a drop down list populated with 3 names. I want to be able to populate the "phone" field with a phone number corresponding to the "myname" field automatically.
    I have the following JS attached to the calculate event of the myname field. This works perfect in Acrobat 7.0.9, but does not work at all in Acrobat 8.0 professional or Adobe Reader 8. Does anyone know why?
    switch (myname.rawValue){
    case "Beth Voigt" :
    phone.rawValue = "431-3833";
    break;
    case "Bobbie Hartfiel" :
    phone.rawValue = "431-2019";
    break;
    case "Dave Brown" :
    phone.rawValue = "431-2448";
    break;
    default : phone.rawValue = "";
    event.newText = myname.rawValue;

    I was just asking where those scripts are located.
    You can configure Chrome to use Reader instead of its built-in viewer: http://blogs.adobe.com/vikrant/2010/12/use-adobe-plugins-to-view-pdfs-inside-google-chrome /

  • Keynote PDF Export - black text appears white on some computers, but not all - why?

    This problem seems to have been going on forever, why is there STILL no solution? I'm really keen to mover over to Keynote, cos Powerpoint is very cumbersonme and frustrating in my experience, but I'll only ever use Keynote to export PDFs for presentations, so if it can't even get this basic function right, there's really no point in abandoning Powerpoint - at least I know my docs will come out fine and won't have to be embarrassed when clients come back to me frustrated cos they can't read the text!
    Any thoughts?

    That would because some of the colors you are using are RGB and are being converted to cmyk.
    Make a color swatch in the Color specifier and set the ICC profile in the small rainbow square next to the pull down menu in the color sliders tab.
    Then use that color swatch in set styles to ensure you have the same color set on all your objects and text.
    You should not be using jpegs if you want to ensure an exact color. jpegs are not suitable for flat areas of color.
    Peter

  • When i burn videos to a dvd-r disc it works on my macbook but not on a windows/pc or my dvd player. How can i make it work on all the above and not just a mac product?

    when i burn videos to a dvd-r disc it works on my macbook but not on a windows/pc or my dvd player. How can i make it work on all the above and not just a mac product?

    Unfortunately, the recording & movie industry does not respect the rights of the people who make them money, and thus you can only use the paid-for content in ways they see fit. Even if I lived in a bunker where no one else could possibly see the movie I paid for, therefor I'm not 'sharing it illegally', I would still not be allowed in a blue moon to copy that movie to DVD for TV viewing. Someone will tell you to get an AppleTV. How about Apple give us one for free? Until this changes, people wanting to use their content in multiple locations will continue to download music & movies via torrents, legally or illegally.

  • Audio works in audio chat, but not in video chats.

    So, when I start an audio chat with a friend, we can hear each other just fine. I then switch over to a video chat, and she can hear me, but I can't hear her. I already had to do all sorts of port forwarding in the firewall settings and router in order to rid myself of error -8... this is kind of frustrating!
    I fixed the problem a week or so back by simply restarting iChat. When I tried that this time, no dice. Any ideas? Seems odd that it would work in audio chat but not in video chat...

    I am having the same issue. Last night my sister and I did a video chat (which took some doing- we are both neophytes which it comes to this technology). It was great! But we had no audio. So we typed our conversation for quite awhile till my sister turned on her speakers...... Then she could hear me!! Now we were excited. But I never could hear them. On the video window there were 3 icons at the bottom, one being a microphone icon which had a line through it. So we are assuming the audio problem is on her end (she's using a Dell) and not at my end (since she could hear me)- is that correct? I checked all my settings and I had my speakers on the whole time with the volume maxed out. I could hear clicks when she wiggled something on her speakers but that was it. Any clue what she needs to check? I know I am posting in a Mac forum but we are giving it try again tomorrow and it would be nice to hear her. I know that there are plenty of us Mac users that have relatives that use PC's so maybe someone might have an answer. Will keep searching though. Judy

  • Uploaded a performance video on actors access, but cant view it on my pc. I get the audio, but the screen is green. It does come up on other computers, but not mine. Any explanations?

    uploaded a performance video on actors access, but cant view it on my account. I get the audio, but the screen is green. It does come up on other computers, but not mine. Is it my quicktime's not downloaded or upgraded?

    Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
    ... and click OK. Quit and restart the QuickTime Player prior to checking to see if the settings change has had any effect.

  • Site works in the app, but not in the browser.

    Hello iWeb experts,
    I've got problems.
    Last night I published my site. And while it appears, and functions, properly in my iWeb app, it doesn't do the same in Safari, Firefox, and Internet Explorer.
    Two issues...
    FONTS
    I chose Bellamie, Univers Condensed, and Marydale as my fonts. From reading these forums, I've discovered those won't wysiwyg on other computers if the fonts aren't available and open on them. So my two choices are to make every bit of text a graphic or to use a set of more universal fonts, correct? So my questions are...One, is there a list somewhere of fonts that will work in any browser? And, two, is there a short-cut, or easy way to transform type into a graphic without having to create image files?
    FUNCTIONS
    Here are the functions that work fine in iWeb but have gone haywire in all of the browsers I tested...
    • The type in one nav link appears smaller than all the rest.
    • Some links are active, others are not.
    • Rollover highlighting works on some links, but not others.
    • Most of the rollover links appear in the proper static color, a few do not.
    I've tested these functions on three Macs, one PC, and in the three browsers mentioned above. All of them show the exact same problems. So something must be going wrong with iWebs coding, or my host server musn't like iWeb.
    Any thoughts, suggestions on these two issues? Thanks much for any advice.
    John
    PS - For reference, see: www.johnrunk.com

    Fascinating, Kirk (+he types with one raised eyebrow+).
    QuickTimeKirk wrote:
    When I drag across your page most of your links do not change. The "text" portion of them doesn't change, either. Something is covering them.
    I can see that. But for the life of me, I don't know what could be covering those links. In my app, when I click in the area of the links, the type is the first item selected. Unless, possibly, it could somehow be the faint reflection of my black-and-white image (me & the ground I stand on). Hmmm...
    QuickTimeKirk wrote:
    Single click (outside the boundaries of your page contents) and an "outline" will appear. It shows the image file dimensions and locations.
    This I don't see. An outline? As in "an object outline," or as in "a list of dimensions and locations?" When I click outside my page contents, I get nothing.
    Thanks, QTK. I truly appreciate your troubleshooting here.
    John

Maybe you are looking for